Sugar Factory - Queens

Review summary

1. A

   Alfonso

   New York City

   9 reviews

   3.0

   9 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   My wife and I had reservations for 11:30am and we arrived promptly. When we walked to the check-in area, the hostess was not there. We then walked inside the mostly empty restaurant and no one approached us to be seated. We asked a waiter and he said that we had to wait for the hostess. We eventually found her inside the store side of the establishment. She said that she was trying to “run a customers card.” When she finished, she asked us if we had reservations. We said we had them for 11:30am which it was now well after. She made no apology for the delay and acted like we had disturbed her. After being seated, we waited for quite a while before our waiter arrived. He apologized and said that no one told him that we were seated in his section. He did offer us free orange juice and coffee and apologized for the mix up. This was our first time visiting this restaurant and will probably be our last.
   

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2. F

   Fatima

   New York City

   1 review

   2.0

   1 review

   Dined on 11 November 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   It was okay , food wasn’t that good though . Overrated
   

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3. M

   Michelle

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Presentation of Drinks ( 🍸 or nonalcoholic) and food choices ...fantastic. Ambience, music and wait service an added plus.
   

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4. T

   TORY

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   At first upon arrival , we were not greeted. We had to ask a worker for assistance. The manager came and sat us. Her demeanor was not pleasant and we're standoffish. This review is based on the good service we received from our waiter Robert, he was nice attentive, made our experience fun. He should be the manager there.
   

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5. R

   Russell

   New York City

   7 reviews

   vip
   1.0

   7 reviews

   Dined on 10 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   First time at Sugar Factory - we walked in and noticed everyone sitting was not eating and tables had dishes not picked up. However we looked passed that. We were seated and placed our order. It took us 20mins to get coffee and another 1hr to get our food, which came out cold. There were no cups available and coffee refill was given in to-go cups, and at one point, we were told there was no more milk so we were not able to get additional refills. Our waiter stated that the management team underestimated how many people would dine on the last day to redeem the casino voucher and thus, didn't staff properly. Overall, this was not a good experience. While we did get a discount for the inconvenience, we had to ask for it. It should have been automatic.
   

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6. F

   Francesca

   New York City

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My waiter was very polite and pleasant an was great with us
   

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7. D

   Dennis

   Greater Boston

   5 reviews

   vip
   5.0

   5 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Ibriham gave excellent and attentive service. Food was good only complaint was that the music was too loud.
   

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8. K

   Keli

   New York City

   1 review

   5.0

   1 review

   Dined on 26 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   First time going to the Sugar Factory and we went for my birthday. It was amazing! The server was great and attentive, the staff were so nice. The place was decorated for Halloween and looked amazing. Very family friendly as we went with a toddler. There were many birthdays that night and the staff was on 100 for every single celebration. 10/10 would recommend.
   

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9. L

   Leah

   New York City

   1 review

   4.0

   1 review

   Dined on 20 October 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food was alright ngl. The environment was great. Waiters were nice and their service was great.
   

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10. P

    Phillip

    Atlantic City

    1 review

    3.0

    1 review

    Dined on 14 October 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    Ambiance great for taking pics. However as a whole didnt feel the food lived up to the bill. French Onion soup was meh as well as steak sandwich. My other guests enjoyed their food I must say (burgers). Kids enjoyed their shakes and my Gamebred drink was strong and tastey. Service was top notch, however... imho a 20% mandatory tip is outrageous. The reason being that 3% of it doesnt even go to the workers. Than they have the nerve to add additional tipping recomendations on top of that (a trend ive notied in NYC). I dont like being double billed (3%) on an already pricey menu. For a kids bday its ok but if going out with all adults for the money you are better off heading to one of the many great NYC SteakHouses.
    

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