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Sugar Factory - Queens, Jamiaca, NY

Sugar Factory - Queens

4.3
4.3
1060 Reviews
$31 to $50
American

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2 people
19:00
Booked 35 times today
  • Good for special occasions
  • Charming
  • Child-friendly
Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Order delivery or takeout

Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Hours of Operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
  • Phone number
    (332) 239-5498
  • Website
    http://queens.sugarfactory.com/
  • Dress code
    Casual Dress
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498

Menu

View menu on restaurant's website

What 1,060 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4Food
  • 4.3Service
  • 4.4Ambience
  • 4Value

Noise • Moderate

Diners' Choice Awards

  • Queens

    Great for brunch

  • Queens

    Child-friendly

  • Queens

    Most Booked

Review summary

AI-generated from verified diner reviews
Sugar Factory - Queens offers a vibrant atmosphere ideal for celebrations, with enthusiastic staff making birthdays special. Guests appreciate "superb" breakfast options and attentive service from standout servers like Robert and Marcus. While the food presentation is "fantastic," be mindful of "pricey" menu items and varied dining experiences. Perfect for a fun, festive outing!

1,060 Reviews

  1. Yasodra

    New York City

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    First we were place on a spot with no light where the was music banging in our ears we can’t hear each other speak it was so loud I had to ask the server to move the music box away from us because it was affecting my daughter, food was ok but my husband dish was full of salt we give them back because apparently the chef put double salt on the salmon and mash potatoe only for the server to come back saying oh we are gonna hv to wait 20 more minutes to get it at this point we ask for take away and the asparagus came 10 minutes after the first serving of salty salmon for a valentines dinner for my family which I tought would be nice honestly I love this place my daughters loved this place and I tought why not take them their this is not my first time here I go here maybe one or twice a month but this experience was not it. I take it maybe because it was valentines they were busy but also we paid double for this night to be honest atleast something I wish I would say was worth the night. I’m sorry this was just my honest review but I still love this place their drinks are great.

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  2. Samantha

    New York City

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My server Robert was wonderful!! There was a kid who just keep yelling other than that it was a lovely Valentines Dinner!!

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  3. Nancy

    New York City

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was great and our server was very nice. He made our experience even more enjoyable and special.

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  4. Sherrie

    New York City

    1 review

    4.0

    1 review

    Dined on 8 February 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    We've been to this location a few times. The hosts and servers are always wonderful, and we never felt rushed. Both times were upon requests from my kids for their birthdays. The burgers and milkshakes were delicious. The adult drinks were very tasty too. There's ample parking and the ambiance of the regency is also fantastic. It's a really good time with a small to medium-size group.

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  5. Ed

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on 2 February 2025

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4
    My waiter, Robert, distinguished by his long, gray braided hair, provided an exemplary level of service that was truly remarkable. He demonstrated exceptional rapport with my family, and his recommendations were both insightful and impeccably aligned with our preferences. His outstanding customer service exemplified the high standards of hospitality that the Sugar Factory strives to uphold, making him a noteworthy ambassador for the establishment.

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  6. nicolette

    New York City

    1 review

    5.0

    1 review

    Dined on 1 February 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Love everything great for celebrating… lovely for date night dinner ..

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  7. Jessica

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on 31 January 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    This Queens locations was perfect for my daughters 14th birthday Event. It was also very big and spacious everyone was not on top of one another. The food was great and the server helped giving great options for the kids.

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  8. Taney

    New York State

    2 reviews

    3.0

    2 reviews

    Dined on 29 January 2025

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 2
    Some of the food was not bad but when it came to the burgers the meat was like school lunchroom burger I think a little more effort needs to go into making a better burger I was a store-bought patty and the topper is a hefty service charge it doesn't go to the server

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  9. Melba

    New York City

    3 reviews

    3.0

    3 reviews

    Dined on 29 January 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4
    The waiter was very nice. However the food wasn't hot. I don't believe that was his fault. My chicken leg did look like it was old. Please specify the eggs aren't fresh but imitation. The apple juice was also warm. Overall it wasn't a meal to get me to come back.

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  10. Dana

    VIP

    New York City

    9 reviews

    3.0

    9 reviews

    Dined on 28 January 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3
    Not as nice as nice inside as the Miami location but same food and drink menu etc. overpriced nice looking and could be fun for kids

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FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 4.3 stars by 1060 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 35 times today

Order delivery or takeout

Google Map for Sugar Factory - Queens

110-00 Rockaway Blvd, Jamiaca, NY 11420

Additional information

  • Area
    South Ozone Park
  • Hours of Operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–12:00 am
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Public Lot
  • Website
    http://queens.sugarfactory.com/
  • Phone number
    (332) 239-5498
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
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