Sugar Factory - San Antonio

Review summary

1. K

   Kimberly

   Louisville3 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was wonderful and our server was great. My only issue is that they were understaffed. There did not appear to be any busing staff, the hostess and waiters were doing everything themselves which slowed things down.
   

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2. M

   Mykia

   San Antonio1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Desiree was amazing. I do thank you for dancing and singing baby happy birthday . My oldest daughter is autistic and it was her 8th birthday and to see her dance and smile was amazing and I appreciate you and karlita. Yall are amazing and I hope to see you all again real soon❤️
   

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3. P

   Priscilla

   San Antonio1 review

   3.0

   Dined on 28 February 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Amazing date night we got the chicken parm that serves 2 it was amazing and then got the fondue for dessert which was the highlight of my dinner!! Waiter was really nice and we tipped him $20 and he stopped thanked us he was so deserving of it as he was running around and bartending he definitely deserved it!!
   

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4. a

   aurora

   Unspecified1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Reserved a table for 2 on valentines day and surprisingly it wasn't busy. The drinks were amazing along with the food (huge portions). Overall service & experience was good.
   

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5. K

   KimMia

   Dallas1 review

   4.0

   Dined on 3 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is my daughter 16th birthday and it was a great experience. I really enjoyed the waitress that we had. She was very intensive. I want to give her a great thank you
   

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6. R

   Rolanda

   San Antonio1 review

   1.0

   Dined on 2 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Overall was one of the worst experiences I’ve ever had at any restaurant. Host was super rude, waitresses acted like they didn’t really want to be there. Every other table was dirty. We waited over 20 minutes just for two margaritas.I came here for my birthday dinner and it almost ruined my whole night. The food was terrible and made me sick. That was my first and last time going there. Don’t waste your time or money!!
   

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7. A

   Amy

   Orlando1 review

   5.0

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I celebrated by daughters 10th bday and it was an amazing experience for her !
   

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8. T

   Tommy

   San Antonio1 review

   4.0

   Dined on 1 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful restaurant, family friendly environment and great customer service
   

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9. L

   Laurie

   San Antonio1 review

   5.0

   Dined on 20 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere! Our servers were exceptional. We had a great time!
   

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10. V

    Veronica

    San Antonio1 review

    2.0

    Dined on 18 January 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    Food is mostly good, server was good as well but the hostess had attitude problem, noticed she treated every costumer the same, extremely rude. We only visit this place because the kids like the ambience.
    

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