Sugar Factory - Time Square

Review summary

1. T

   Tasha

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   Are server was not friendly and the food was not that great. I will say we had a sugar factory speciality drink and it was good and neat!
   

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2. J

   Jo

   Washington DC

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   The food was not worth all that it cost, the menu is limited and does not actually give you what is written out or pictured. The drinks were amazing and the waitress seemed to be new because of her lack of knowledge; however, she still did a great job!
   

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3. M

   Melissa

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Nice ambiance, server moved my table twice to accommodate parties coming in. Prices are high for the food to be mid. Music was good, kids enjoyed it but nothing like what I expected
   

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4. R

   Rossybel

   New York City

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was cold when it arrived at the table. Then I ordered a dessert and they brought me another more expensive one when I didn't order that.
   

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5. C

   Candace

   Jacksonville

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cynthia was a wonderful server who went above and beyond facilitating a fabulous experience!
   

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6. C

   Colleen

   New York City

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   I was very disappointed with our experience at this Sugar Factory. The drinks were great, but the food was disappointing. We had to send back chicken and waffles for tiny bones throughout. The waitress was not happy about it, and our service declined after that. There was no mention of the birthday we were there celebrating, even though it was stated on the reservation and verified at check-in. Would not go back to this location again.
   

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7. J

   Jennifer

   New York City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Muy buen servicio! Excelente atención de su manager en la noche! Muy rico su comida!
   

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8. S

   Seth

   Poconos

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   the food was not that great , greasy , expensive and not worth the price. Took our waitress about 20 min to even come over to our table we had to ask for her. they sat us right next to the stairs not enough room to enjoy ourselves. We prob will never come back and will not recommend it to anyone.
   

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9. A

   Amanda

   Columbus

   5 reviews

   2.0

   5 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We’ve been to multiple locations and this one was by far the worst experience we’ve ever had. Menus were actually discusting with sticky food all over the pages like they haven’t been washed…ever (my fingers kept sticking to it and you could literally see the food drips all down the pages. Two of our three meals came and we waited at least 5 minutes for our daughter’s food to come out. My meal came without main part of the dish and by the time the waitress brought the missing items (she kept forgetting I asked for it after realizing it was missing)..the food was cold. Like I said, I have other locations to compare to and for the money we paid, not worth it.
   

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10. J

    Jaimie

    New York City

    1 review

    1.0

    1 review

    Dined 6 days ago

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 4

    We arrived for a 2pm reservation and were notified that only the brunch and special menu is available. The brunch menu consisted of mostly breakfast items and a few burger choices. There was a quite a few unavailable specials options as well. There is zero options for young kids which makes it difficult for an adult to order anything. There was no substitutions available. We ended up leaving. Prices weren’t worth the headache.
    

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