Sugar Factory - Time Square

Review summary

1. S

   Stepfanie

   New York City

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   They didn’t have the stuff to complete the drinks in the photo? So what is the purpose of going I spent $200 on wings and one drink that they can actually do. The server was nice but forgot my son simple drink. They sang happy birthday and I just left. It’s overpriced, the food is mid, and they don’t even have what they advertise online ?
   

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2. M

   Marisa

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Food was awful, dirty inside, took a while to get service and the place was not busy.
   

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3. E

   Eppie

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was my worst ever Experience ...The hostess Forgot she told us to wait for seating ...So we was just standing there ....Then the Bartender Never brought our drinks ... The Quesidas were tasty but the Shrimp alfredo was too heavy & thick ...no parmesan cheese.The calamari was not fresh...The Mac & cheese poppers were awful.... Wouldnt Recommend!!!
   

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4. E

   Emily

   San Francisco

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Extremely loud. Took a very long time to be served. Kids liked it. The bathroom was sticky and horrid.
   

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5. J

   Jason

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 2

   Food was subpar however our server was fantastic. A place looked really dilapidated. Needs a monster overhaul. Bathrooms were hideous. I was shocked when the food runner was mopping the complete floor during dinner service( mind you with b grade cleaner that looked and smelled like a generic fabuloso. Was just really let down after having 5star/diamond at the Sugar Factory in Atlantic City, NJ. P.S. The real kicker in the nuts was the 20% service charged added on the check for parties of 1 or more. Which server only gets 18%
   

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6. D

   Dorothy

   VIP

   New York City

   31 reviews

   4.0

   31 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Stopped here before an afternoon broadway show. Great spot for kids…fun for adults too. Have some of the best home fries I’ve ever had. Fun drinks for the kids.
   

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7. S

   Shantena

   New York City

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The meals that were ordered weren’t very good. The dessert and the drink was good, however, it way overpriced. My stirfry was soupy and the meat was tough and a bit chewy. The burger that was ordered didn’t even have the cheese sauce as pictured on the menu.
   

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8. m

   mistie

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 3 January 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   They only had a limited menu on a Friday afternoon. Then 20min after we ordered they opened the menu. It was frustrating. They were also out of almost all their drinks. Very disappointing experience
   

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9. L

   Laqnda

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined on 3 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Our drinks came out after we were half way done with our food preventing us from drinking it all. The drinks only come one way, extra large! Not suitable for kids so a waste of $32. The chicken was extremely thick and the breading was undercooked. The waiter didn’t check on us due to automatically receiving a gratuity of 20% if more than 1 person is being served at the table. I didn’t know until after the fact, that I didn’t have to pay that! For a very expensive restaurant the customer service was horrible to say the least! They came to our table twice plus to bring us the check. Table photos were $25 each unlike those around the city was only $20. Remind you this has nothing to do with being broke, this has everything to do with how they are at the center of the Time Square and provide poor services compared to other places next door to them. I definitely would not recommend this place and will not be a returning customer.
   

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10. K

    Katie

    New York City

    1 review

    3.0

    1 review

    Dined on 2 January 2025

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 5

    OVERPRICED. You are paying for the experience. $32 for a 'fancy' sprite is ridiculous! I don't care how much dry ice is in it.
    

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