Sugar Factory - Time Square

Review summary

1. C

   Courtney

   Philadelphia

   5 reviews

   1.0

   5 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Terrible from start to finish. Wouldn’t recommend. Way too high priced for the value. You could spend the money at a way better restaurant.
   

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2. N

   NATHALIE

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   We won't be back. The food was not the greatest. Our drinks were okay. The music was inappropriate for the amount of kids that were seated in the restaurant. The service was beyond slow and it wasn't even busy.
   

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3. A

   Alexis

   New Jersey

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was good, portions were good, drinks are expensive (lots of ice) but good to share with a group. We went when they only had brunch options and a few appetizers and had so mine in our party that couldn’t have gluten. There are not many options at all- but the manager was kind enough to make an exception and make a salad.
   

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4. P

   Pharoah

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love I will all ways remember I jsut purpose to my gril thier and they were so much help a day I'll never for get
   

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5. J

   Jazlyn

   Miami

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I frequent here and today left a sour taste in my mouth from the staffs attitude problem to the presentation and cleanliness of the menus I love coming here but today made the decision me and my boyfriend who create memories here will not be back
   

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6. L

   Lana

   New York City

   5 reviews

   1.0

   5 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   The service was very slow. The waitresses were very unpleasant. The food was disgusting, the place was very dirty
   

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7. A

   Amy

   Philadelphia

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   This was a cool tourist spot in Times Square. Be warned families there is no children’s menu
   

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8. Z

   Zoe

   Manchester

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Over hyped. Food nice enough but beware - they have run out of rubber ducks to provide with meals and drinks which state you will get to take these home - they do not openly advise of this and the price remains the same. Goblet glasses old and tatty spoiling look of videos and photos
   

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9. S

   Sabrina

   New York City

   1 review

   1.0

   1 review

   Dined on 9 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We got there at 2:45 but were told we had to wait a half hour before the brunch menu ended and we could finally order lunch foods. Then the waitress disappeared and someone took pictures of us and tried to get us to buy these $25 picture frames. Our food took 45 minutes, they messed up my friend’s order, and everything was subpar for the hype. OUR DIRTY DISHES WERE NEVER CLEARED. We ordered $25 extravagant shakes, and it was embarrassing to have a picture of these shakes with dirty dishes in the background, even when waitstaff passed by our table a few times. Went for a birthday and needless to say the birthday was ruined by this poor experience. We came all the way from Long Island. It was not worth it.
   

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10. A

    Angel

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on 9 February 2025

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4

    Atmosphere is great. Rainbow sliders were expensive and dry. Mac n cheese lolipops were good. Drinks good, pasta good… service good. Will be back
    

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