Sugary Chicago

Review summary

1. P

   Paulo

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   They didn't have our reservation ready. Theys said they DO NOT work with open table! So why is it being promoted!! Poor management. Lines of people waiting to go inside because they also had made reservations thru open table.
   

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2. W

   Whitney

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 14 December 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   The staff was very kind. Our waiter was not very knowledgeable about the menu. They the exact same drink posted twice but one was $2 more and he couldn’t tell us why. The hot chocolate its self was not very good. The food didn’t look appetizing. The place is cute and simply for taking pics.
   

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3. M

   Mary

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined on 10 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a reservation for Tuesday December 10th at 5:30pm. We get to the restaurant and it’s completely closed. No notification no call. Made the reservation through open table. Not even a sign on the door. The security guard told us it was closed for the night. We made the reservation through open table. We called the restaurant. Nothing. I will never recommend this place who treats customers like this.
   

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4. C

   Carrie

   Chicago

   11 reviews

   2.0

   11 reviews

   Dined on 7 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We had seen a post on Instagram for The Sugary, and so we decidied to check it out. Clearly, the aesthetic vibe is what the focus is. The drinks are all pretty to look at. I had a cookies n cream hot chocolate and the marshmellow on top was seared so it formed a shell. I don't like marshmellow, and I should have ordered without. I thought I could scrape/scoop it out. Nope. We ordered the giant croissant as seen on Instagram. It was $35 for the plain and $45 for the chocolate. To be honest, it was a huge let down. It was French bread with a flaky top. It was not a croissant on the inside: too dense. The service wasn't great. They were busy, to be fair, but we asked multiple times for a box, said we wanted the croissant to go, etc and it took forever. Finally, I made a reservation on Open Table, and I'm not sure why. They didn't seem to care. The place is really small, which is something they don't tell you on Instagram. The bill was $101 for a BLT, a crepe, hashbrowns, hot chocolate, and the croissant. We (over)paid for the experience.
   

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5. k

   kathy

   Chicago

   1 review

   1.0

   1 review

   Dined on 1 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sugary does not support Open Table reservations. We arrived at the restaurant and were told this. We had important clients with us and had even confirmed on open table. We arrived and were told they did not accept reservations made on open table and there would be at least a half hour if not longer wait. Very Disappointing experience.
   

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6. J

   Jennifer

   VIP

   Chicago

   14 reviews

   4.0

   14 reviews

   Dined on 29 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Beautiful small restaurant on MI Ave. We had great food and service!
   

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7. M

   MYRIAM

   Chicago

   1 review

   3.0

   1 review

   Dined on 25 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Overall it was okay. I thought we had to make a reservation but they let us in quickly so that was a plus. Food wasn’t that much a of world win opportunity- we ordered milkshakes and mine came out different than my friend (who ordered the same) and they just didn’t want to remake it. It was a bit disappointing. Would I go back, no.
   

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8. S

   Sarah

   St. Louis

   6 reviews

   1.0

   6 reviews

   Dined on 24 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   had 8:30 breakfast reservation, showed up, restaurant not open. Someone was inside cleaning.
   

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9. C

   Colleen

   Chicago

   1 review

   2.0

   1 review

   Dined on 17 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Presentation of food is very pretty. Milkshakes and fries are good. Breakfast plate was bad, cold eggs and potatoes. Cold toast. Overcooked pasta. Service charge was included but waiter asked for a tip. Very overpriced
   

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10. OT

    OpenTable Diner

    VIP

    Chicago

    3 reviews

    1.0

    3 reviews

    Dined on 27 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    The poor reviews are a bit hidden but they were very much still valid at our visit. The service was not great. They seemed understaffed. The food was not great but loved the presentation and the vibe of the place. For a family of four interested in trying most things we spent almost $200 and didn’t really like anything. It’s part of the experience to test and trial but I was hoping we’d love one thing.
    

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