Sullivan's Steakhouse - Indianapolis

Review summary

1. R

   Robert

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   DW was AWESOME!!! Excellent service! He explained the menu to perfection
   

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2. T

   Toomie

   Indiana

   7 reviews

   vip
   3.0

   7 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   We've been eating at this Sullivans for over 20 years, mostly for special occasions. It has been our go to special occasion steakhouse. This was only the second bad experience in all of that time but deserves an honest review. I have high expectations and they have usually been met but not this week. I think it was mostly the servers fault but not sure. The appetizers (2 orders of calamari and 1 of tempura lobster tail) were cold and I mean cold no warmth in any of them nothing like cold fried food to leave a greasy taste in your mouth, not sure where they were sitting but definitely did not come out promptly. Then the main courses took forever (over an hour from ordering) again my steak was cold, not just not hot but actually cold. I was not expecting a Ruths Chris sizzling plate but a warm steak fresh off the grill is realistic for the price paid. Just very disappointed as we were entertaining family from out of town.
   

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3. D

   Daniel

   Indiana

   15 reviews

   vip
   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful dinner in a lively, yet intimate environment. Eddy was our server, and he was professional, cordial, and kept a enjoyable pace for the evening. For the hearty appetite, the options are nearly endless. We chose oysters on the half shell and they were fresh and delicious. The wedge salad is not to be missed. The fix prix menu was just right for us tonight. We enjoyed both the filet and the ny strip and they were tasty and cooked perfectly, the garlic mashed were yummy, and the key lime pie was on point. We chose a bottle Clos du Val Cabernet Sauvignon and the Napa wine was a very nice match for dinner.
   

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4. D

   Danielle

   Indiana

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful meal! Joshua was our server, very personable, informative and energetic. He gave good guidance on drinks and was very knowledgeable about the menu options. He was attentive during the entire meal, checking the cook on our steaks and keeping our glasses filled. One person in our group has a gluten restriction and there were several options clearly marked on the menu as gluten free. Extra touches like cleaning crumbs from the table after entrees makes the experience even more special. The atmosphere is warm and the booths cozy, which made it easy to enjoy conversation. Overall great experience!
   

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5. P

   Pam

   Indiana

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice evening! Food & drinks were delicious!
   

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6. N

   Nina

   Louisville

   87 reviews

   vip
   5.0

   87 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed our dinner with a variety of selections. Steak was done to perfection and Andrew provided us an excellent service.
   

   Sullivan's Steakhouse - IndianapolisResponded 1 day ago

   Thanks for visiting us, Nina! We're thrilled to hear that you had a wonderful experience while dining with us last night. It is great to know that our steak was done to perfection and that our service exceeded your expectations. We appreciate your 5-star rating and look forward to welcoming you back soon! We will certainly pass along your compliments to Andrew. -Stephanie Stanley GM
   

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7. D

   Donna

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Drew was our waiter and he was wonderful the food was awesome great experience!
   

   Sullivan's Steakhouse - IndianapolisResponded 1 day ago

   Thanks for the feedback, Donna! We're thrilled to hear that you had a great experience at Sullivan's Steakhouse - Indianapolis. It's wonderful to know that you enjoyed our food and found our service to be excellent. We strive to provide our guests with memorable dining experiences and your kind words are a testament to that. We will pass along your compliments to Drew and we look forward to welcoming you back soon! -Stephanie Stanley GM
   

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8. J

   John

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful ambience, I met a friend for a lengthy evening of food and drink and catching up. Our server DW was professional, knowledgeable and fun. delightful experience!
   

   Sullivan's Steakhouse - IndianapolisResponded 3 days ago

   John, We are delighted to hear you had a delightful experience while dining with us. I will be sure to pass along your compliments to DW. We look forward to you dining with us again. -Stephanie Stanley GM
   

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9. T

   Tina

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time at Sullivan's and it did not disappoint. We made reservations for our anniversary. When we were seated, the table had rose petals and a nice card saying happy anniversary. The staff was just amazing. Our waiter, Will, did an outstanding job explaining everything to us and making some suggestions. The food was phenomenal! We will be returning. Thank you for the wonderful experience.
   

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   Sullivan's Steakhouse - IndianapolisResponded 3 days ago

   Hi Tina, We're absolutely thrilled to hear that your anniversary dinner was memorable. Thank you for choosing Sullivan's Steakhouse fro your special occassion celebration. It's wonderful to know that our staff made your special day even more special with their attentive service and delicious food. I will be sure to pass along your compliments to Will. We are looking forward to your next visit. -Stephanie Stanley GM
   

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10. A

    Amy

    Indiana

    4 reviews

    3.0

    4 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4

    We went to celebrate my husband’s birthday. We both ordered the Cowboy cut Ribeye, medium rare. They were very tough, difficult to cut and chewy. Very disappointing. The manager did comp our steaks for us, but overall, not a great experience.
    

    Sullivan's Steakhouse - IndianapolisResponded 5 days ago

    Hi Amy, Thank you for taking the time to share your feedback. We're sorry to hear that your husband's birthday celebration didn't meet your expectations. We pride ourselves on our quality steaks and it's disappointing to hear that they didn't hit the mark this time. We'll certainly take your comments into consideration as we continually strive to improve our food and service. We hope to have the opportunity to welcome you back and provide a better experience. - Stephanie Stanley GM
    

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