Sullivan’s Steakhouse - Pittsburgh

Review summary

1. M

   Michael

   VIP

   Pittsburgh

   39 reviews

   4.0

   39 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   I really enjoyed the live music in the bar area by Karina and Ron
   

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2. F

   Freya

   BW

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unsere Bedienung Teresa war super freundlich, sehr zuvorkommend und immer um unser Wohl bemüht. Wir haben unseren Aufenthalt sehr genossen und können es jederzeit weiterempfehlen.
   

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3. M

   Monet

   San Diego

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Disclaimer: I have a Bachelors degree in Hotel & Restaurant Management and I worked in F&B for ten years. This was sub-par. Positives: Mikayla (server) deserves a promotion or raise or just kudos for being the only person who actually saved us after our terrible experience and remained positive. When they brought the replacement steak the way it was supposed to be cooked, my sister said it was good. Negatives: dirty wine glass for wine taste. Did not have elevated service skills: did not build any rapport at initial greeting or ask if we have been there before or ask if she could recommend anything or walk us through menu. Both the server and another person brought drinks to our table holding the glass, not using cocktail trays. It took 30 minutes to get our cocktails. Our res was 6:45, we ordered salad/soup and entrees. My salad came out and the soup didnt come for 20 more minutes. Our enttees came at 830, and were wrong. I ordered the one broiled lobster tail, and was brought two lobster tails. We ordered four sides - they all came out lukewarm, and the LOADED baked potato came with nothing on it. When asked, they said it is “a la carte” (the menu literally says “loaded”) and brought butter chives cheese and bacon on the side with no serving utensils so I put butter on my own potato with a fork. My two lobsters had no extra room on the plate and I had to ask for plates. No one brought us steak knives and we had to ask for them So we sat with our steaks and lobster for five minutes before I physically got up to go talk to the manager. Manager had absolutely no manager skills - after our experience he had Mikayla bring us our check, and we walked out of there after paying with him standing 20 feet away, watching us leave and didnt say goodbye or thank you. Yes they comped half our meal but poor Mikayla jumped in in the last 20 min to apologize and tell us our serve cut her hand and had to he dismissed…. Bizarre experience.
   

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4. L

   Lisa

   Western NC

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Alicia, was very gracious. The cocktails were delicious.
   

   Sullivan’s Steakhouse - PittsburghResponded today

   Thank you for the kind words on Alicia, I will pass on the compliment to her and glad the cocktails were great!
   

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5. L

   Leslie

   Pittsburgh

   22 reviews

   5.0

   22 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience. Our server Mikayla was excellent and so was the food.
   

   Sullivan’s Steakhouse - PittsburghResponded today

   Leslie: I'm glad everything was great and I will pass this on to Mikalya. We appreciate you dining with us.
   

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6. J

   Janey

   Cleveland

   12 reviews

   3.0

   12 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was very bland and my steak was supposed to be medium and was close to rare. My son’s buttered noodles were actually hard. The chocolate cake had no flavor. The server was good and the restaurant was nice, but will not be returning.
   

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7. R

   Rebeca

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food was very good and the service was outstanding Mikala was excellent and her suggestions were right on point. Highly recommended, we will be back.
   

   Sullivan’s Steakhouse - PittsburghResponded today

   I'm glad to hear Mikala was spot on and her recommendations were perfect. I will let her know and look forward to you dining with us again soon. John Stanley, Regional Director
   

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8. N

   Nick

   Charleston

   23 reviews

   2.0

   23 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I would suggest not celebrating a holiday here. It was OK…. We were early for our reservation- but Sat 15 minutes after our reservation time,no food was on the table for 35 minutes- we had to ask for bread service, our meals were not the proper temperatures- they forgot sauces, the manager said he’d bring sauces-we had to ask several times- it just wasn’t what we expect from a higher end steakhouse.
   

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9. M

   Mary Jo

   Pittsburgh

   5 reviews

   3.0

   5 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Nothing was bad but not a place I would repeat with all the other choices. Waiter was friendly but needed more experience. Drinks were not refilled without asking. Had to ask for many things you would expect a waiter would be attentive to.
   

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10. m

    marion

    Pittsburgh

    2 reviews

    5.0

    2 reviews

    Dined on 22 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent service and the food was amazing! Steaks were cooked perfectly and the salads were fresh and delicious!
    

    Sullivan’s Steakhouse - PittsburghResponded today

    We are glad to hear everything was perfect. Thank you and we look forward to seeing you again. John Stanley, Regional Director
    

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