Sullivan’s Steakhouse - Pittsburgh

Review summary

1. J

   Jack

   Pittsburgh

   24 reviews

   4.0

   24 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   This Sunday luncheon was a special occasion and the staff, especially our waiter, William, did everything possible to accommodate us. The restaurant is elegant and is a gem hidden on the first floor of the UPMC, formerly U.S. Steel, Tower. Every person in our party found a dish that was delicious. Another guest and I tried their signature cocktails - the Knockout, and I was blown away by the Smoked Rosemary & Orange Old Fashioned. Desserts, including Bananas Foster Bread Pudding, received rave reviews. Altogether a delightful experience.
   

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2. G

   Gina

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and drinks were great, especially the Knock Out! Cat was a fantastic server!
   

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3. W

   William

   Charlotte

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We sat down at 5, and ordered drinks which arrived at 6 with our meals. We all ordered a starter. The soup was delivered (cold) and not the salads until right before the meal. Two of us were splitting a steak. It arrived cut into small slices, cold. One steak ordered medium well arrived medium rare. The sides were very good. The server told the manager that we weren’t happy and he nicely came to our table and we discussed our issues. He said that he was new, the restaurant is understaffed, and that he would adjust our bill. He didn’t and at that point we didn’t have time to pursue getting the bill changed. Very disappointed.
   

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4. M

   Mark

   Pittsburgh

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Service in the past was slower. Our dining experience was better though we allowed for more time before attending Pens game
   

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5. R

   Realyn

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 5

   Service is nice. Food was horrible. Nothing was seasoned
   

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6. K

   Karl

   Nashville

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service and food. The drinks were excellent.
   

   Sullivan’s Steakhouse - PittsburghResponded 5 days ago

   Thanks for the feedback! We're thrilled to hear that you enjoyed our food and service at Sullivan’s Steakhouse - Pittsburgh. It's always wonderful to know that our drinks met your expectations. We strive to provide an outstanding dining experience and your review reaffirms the hard work we put in every day. We look forward to welcoming you back soon! Sincerely, John Stanley, Regionally Director
   

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7. C

   Christina

   Pittsburgh

   5 reviews

   vip
   2.0

   5 reviews

   Dined on 16 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was pretty good but was dampened by poor service. We had a friends birthday that started at 745 9 people, didn't finish until 1115. We did not order desert. Drinks took 15-20 minutes, food order was incorrect. One party members order was confused with another's and that person got their meal well after everyone else was finished. There was no offering to credit the meal, in fact, they acted as if it were a favor that they would "rush" getting the persons food who was left out to the table.. If the restaurant were busy this would be understandable however, there were a sea of empty tables around us and throughout the restaurant. Very disappointing considering the food was pretty good.
   

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8. MS

   MichaelS

   Greater Boston

   25 reviews

   4.0

   25 reviews

   Dined on 8 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had anniversary dinner with the family. Food was great and our waiter, Herman, was fantastic. Herman made the experience terrific and Sullivan’s is lucky to have him as a waiter. First time going to Sullivan’s and we will return next time in the area!
   

   • 

   Sullivan’s Steakhouse - PittsburghResponded 5 days ago

   Michael, Thank you for choosing Sullivan’s Steakhouse - Pittsburgh for your special anniversary dinner. We're thrilled to hear that you and your family enjoyed our food and found our service to be fantastic. We always strive to make our guests feel special, and it's wonderful to know we succeeded during your visit. I will make sure I pass the kind words onto Herman and we look forward to you celebrating with us again, next time you are in the area. Sincerely, John Stanley, Regional Director
   

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9. Y

   Yurij

   Pittsburgh

   7 reviews

   vip
   2.0

   7 reviews

   Dined on 8 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was definitely below average. Shrimp were improperly cooked.
   

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10. n

    nancy

    Pittsburgh

    44 reviews

    vip
    5.0

    44 reviews

    Dined on 4 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great job at restaurant Edaisha was a very good at her job
    

    Sullivan’s Steakhouse - PittsburghResponded 5 days ago

    Nancy, We're thrilled to hear that you had a great experience at Sullivan’s Steakhouse - Pittsburgh. Your kind words about our service and food truly made our day. I will pass on the nice words to Edaisha and we look forward to serving you again soon. Sincerely, John Stanley, Regional Director
    

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