Sullivan's Steakhouse - Wilmington

Review summary

1. P

   Polly

   Atlantic City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Russell was amazing! Very attentive and very personable. Well done!
   

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2. S

   Shauna

   VIP

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   We went for Christmas Eve lunch expecting lunch menu as well as the lunch special of $29 for 3 items, but the waiter told us they only had the dinner menu available which was disappointing. I wish they would make sure that info was clearly communicated on the website in advance. Our group had mixed opinions overall. Cocktails, appetizers and desserts were good. Main salads with proteins were underwhelming.
   

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3. S

   Sandra

   VIP

   Philadelphia

   23 reviews

   3.0

   23 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Not the steak house that it used to be. Quality of beef filet is not worth the $53 they charge for it. I don't believe it's an 8oz cut, not exceptionally tender, one of us always seems to get the end which is overcooked or underdone (last 3 visits now). Last night undercooked; my friends medium came out rare and they they recooked it. My medium rare was rare for the most part. Not a good product especially after re-grilling it. The expensive side dish of veggies was perfect as were the cocktails. The salads were good. The bread arrived after the one steak was sent back.
   

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4. M

   Michelle

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My cocktails and steak were perfect! I will definitely be back.
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Thanks for the review, Michelle! We're thrilled to hear that your cocktails and steak were perfect and that you enjoyed your visit to Sullivan's Steakhouse - Wilmington. Your kind words are greatly appreciated and we look forward to welcoming you back soon. - Marissa Krawciw, General Manager
   

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5. A

   Ashlee

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jered and Russell were great wait persons and helpful
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Ashlee, We're thrilled to hear that you had a great experience at Sullivan's Steakhouse - Wilmington! It's wonderful to know that our wait staff made your visit enjoyable, and that our team provided excellent service. We're also glad that you enjoyed our food and found it to be good value. Your kind words truly mean a lot to us. We look forward to welcoming you back soon for another delightful experience. - Marissa Krawciw, General Manager
   

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6. V

   Vanessa

   Philadelphia

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Service at Sullivan’s is usually better. Maybe because it's holiday time, it was a large table.they were serving so our service and food was delayed. No coke soda...they were out, only diet coke. It was just okay.
   

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7. P

   Paige

   Philadelphia

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I stopped by here with my fiancée and was really impressed by the entire experience. The ribeye was phenomenal, and was cooked perfectly. We really enjoyed the au gratin potatoes and creamed spinach too. As good as each dish was, the most impressive part of the whole experience was the service. The moment we needed something, whether it be having our waters refilled, another drink brought out, or anything at all, Nick was there. The staff just kept a really close eye on everything and the moment they noticed someone might want a refill, they were there. Couldn't be more impressed start to finish.
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Paige, We are absolutely thrilled to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. Your kind words have truly brightened our day, and we are delighted to know that you enjoyed every aspect of your visit. Once again, thank you for choosing Sullivan's! We look forward to welcoming you back soon for another delightful dining experience. Wishing you a joyful holiday season and a Happy New Year! - Marissa Krawciw, General Manager
   

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8. A

   Andrew

   Charlotte

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was great as always. Service was a bit slow even though it was t overly packed. Seems our server may have been covering another area that kept her busy so I give the benefit of the as it’s not our normal experience. Will of course go back.
   

   Sullivan's Steakhouse - WilmingtonResponded 3 days ago

   Andrew, Thanks for visiting us! We're thrilled to hear that you enjoyed our food and found our service to be great as usual. We apologize if you felt that our service was a bit slow during your recent visit. We strive to provide excellent service to all our guests, and we're sorry if we fell short. We appreciate your understanding and look forward to welcoming you back to Sullivan's Steakhouse - Wilmington soon! - Marissa Krawciw, General Manager
   

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9. M

   Maureen

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I returned for lunch with a friend from out of town after having such a first great experience the week prior. Holly provided top notch service. Will make Sullivan's a staple in my go to restaurants!
   

   Sullivan's Steakhouse - WilmingtonResponded 3 days ago

   Maureen, We're thrilled to hear about your fantastic experience at Sullivan's Steakhouse - Wilmington! It's always wonderful to hear that our team's service met your expectations. We're especially pleased that you chose to dine with us again, especially given the excitement of your first visit. Your kind words mean a lot to us. We look forward to welcoming you back for another great experience soon! Best regards, Sullivan's Steakhouse - Wilmington Management Team
   

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10. R

    Robert

    VIP

    Philadelphia

    22 reviews

    2.0

    22 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 2

    Our group of 6 had a reservation and was seated promptly, but it went downhill from there. The harried server's timing was off and the wait for drinks, apps, wine and entrees was uneven. The bread for the table, even after it was mentioned, never arrived. The bottle of wine arrived well after the entrees, and then we had to wait longer for the glasses. The steak knives arrived about 5 minutes after the entree. Those of us with butter knives were able to dig in, others had to wait. When the entrees arrived, they were placed at all the wrong spots, and one of the servers brusquely told me "that goes there" and directed me to hand my entree to another at our table. (He was obviously unhappy with the others assisting with the entree placement, and took it out on me!) It was at this point that I pointed out that we needed steak knives, and received only a grunt of acknowledgement. It was pretty clear that the staff was not working in a coordinated way, and we paid the price. Needless to say, we did not stick around for dessert. The next time we schedule a dinner at a nice steakhouse, we will choose Bardea, Morton's, or a more reliable option.
    

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