Sullivan's Steakhouse - Wilmington

Review summary

1. S

   Sydney

   Philadelphia

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   We ordered medium steaks and they were both quite over cooked. It still tasted good! The concept of the experience was nice but the execution was off a bit. But it could have been an off night. Fun night over all and great servers. They gave me a rose for my birthday!
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Thanks for the review, Sydney! We're glad to hear that you enjoyed the concept of our experience and our servers. However, we're sorry to hear that our food did not meet your expectations. We always aim to deliver a great experience, and we regret that we missed the mark this time. Your feedback about the steak is valuable and will be shared with our culinary team for review. Please let us know next time! We are always happy to remake or replace any item so that you fully enjoy your time with us. We appreciate your kind words and the surprise birthday rose. We hope to see you again for a better experience at Sullivan's Steakhouse - Wilmington. - Marissa Krawciw, General Manager
   

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2. D

   Dr. Patrick

   VIP

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jarod our waiter was excellent and very friendly. The whole staff was welcoming and very friendly
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Dr, Patrick, We are absolutely thrilled to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. Your kind words have truly brightened our day and will be shared with Jared. We are delighted to know that you enjoyed every aspect of your visit. Once again, thank you for choosing Sullivan's! We look forward to welcoming you back soon for another delightful dining experience. Wishing you a joyful holiday season and a Happy New Year! - Marissa Krawciw, General Manager
   

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3. J

   Jose

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Steak was over cooked… pretty bad for a steakhouse. They did offer to refire a steak but the meal took long to come out to begin with so I ate it over cooked. Bread only came out after we asked for it, which was after dinner was served. Water was not refilled until after the meal was completed.
   

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4. J

   Jimmie

   VIP

   Philadelphia

   39 reviews

   2.0

   39 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We ordered the scallops and black cod. It took a long time to come out. Our food was not hot. We didn't want to wait for another order so we asked them to bring some hotter risotto. The replacement was not much hotter and it was not cooked completely. The black cod had a lot of bones (>15). They comped us some drinks but overall, we were disappointed with the food and service. Attached a photo of the 2 piles of risotto and numerous bones.
   

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5. GI

   GINGUITO

   VIP

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was Jared and he was very attentive and friendly. Great service and food!
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   We're thrilled to hear that you had a fantastic experience at Sullivan's Steakhouse - Wilmington! It's great to know that Jared's attentiveness and friendliness made a positive difference. We're also glad that you enjoyed our food as well. We can't wait to welcome you back for another delightful dining experience. - Marissa Krawciw, General Manager
   

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6. G

   Geraldine

   VIP

   Philadelphia

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brianna was our server and her customer service was amazing! She was so nice and pleasant. The staff were very friendly. The food was AMAZING! We will definitely be back to dine again.
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Geraldine, We are absolutely thrilled to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. Your kind words have truly brightened our day and will be shared with Brianna. We are delighted to know that you enjoyed every aspect of your visit. Once again, thank you for choosing Sullivan's! We look forward to welcoming you back soon for another delightful dining experience. Wishing you a joyful holiday season and a Happy New Year! - Marissa Krawciw, General Manager
   

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7. N

   Nicole

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for Christmas dinner and it was very crowded but the hostess stand moved very efficiently to get the parties seated. The service was great and food was excellent as well. The new manager Marrisa really has the crew running well on a day that could get very crazy. This was a much better experience that last Christmas.
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Nicole, Thank you so much for taking the time to review us. It was a pleasure to meet you in person! We strive to provide a great dining experience, even during our busiest times. We appreciate your understanding and patience in the years past and I am glad that we finally got it right! - Marissa Krawciw, General Manager
   

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8. g

   gina

   Philadelphia

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Christmas dinner with Sullivans was fabulous! The food was delicious and the service was excellent. The team was really friendly and attentive, we enjoyed everything! Thanks to all and especially to Taylor and Nick!
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Gina, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic Christmas dinner at Sullivan's Steakhouse - Wilmington. It's wonderful to know that our team made your experience enjoyable and that you enjoyed everything. We always aim to provide excellent service and delicious food, and we're glad to hear that we hit the mark for you. We appreciate your kind words and can't wait to pass them along to Nick & Tyler! We hope that you will join us again, very soon. Marissa Krawciw, General Manager
   

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9. S

   Sharmell

   Philadelphia

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Lisha was an outstanding server. Her ability to remember everyone's order perfectly, without writing anything down, was truly impressive—especially for a party of six. She was incredibly engaging, and her positive energy added to the experience. The food, however, left much to be desired. While the fries were hot and delicious, the main entrées were disappointingly lukewarm. My Chilean sea bass lacked the tenderness it typically has, giving the impression it wasn’t fully cooked. Similarly, the filet mignon didn’t meet its usual standard, and one of the drinks had to be sent back. On a brighter note, the ambiance was fantastic. Perfect for Christmas day. Sullivan's never fails to deliver a great vibe. The staff was exceptionally courteous, accommodating our 15–20 minute delay due to traffic, which we truly appreciated. Overall, while the food fell a little short, we still enjoyed our time.
   

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10. D

    Diane

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We thoroughly enjoyed our Christmas dinner at Sullivan’s. We even got to take home the Tomahawk bone for the dog.
    

    Sullivan's Steakhouse - WilmingtonResponded 1 day ago

    Diane, Thank you so much for your wonderful review! We're thrilled to hear that you had a great Christmas dinner at Sullivan's (and that your dog got the leftovers!). It's always a pleasure to serve you and we're glad we could make the experience memorable. We look forward to welcoming you back for more celebrations. - Marissa Krawciw, General Manager
    

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