TAO Downtown - New York

Review summary

1. T

   Tom

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Party of 8. Horrible food. ĹOUD music, that never varies. Little to no table service. Did I say Horrible overpriced food. Terribly uncomfortable old chairs. SLOW delivery of entries. And of, before I forget, the food was lousy.
   

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2. C

   Calvin

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time. I came in early from my scheduled time and they accommodated me! I love Tao!
   

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3. M

   Manav

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   I’ve always been a loyal fan of TAO and its group of restaurants, having enjoyed exceptional experiences time and time again. Unfortunately, my recent visit to TAO Downtown was a complete letdown due to one particular manager Reina, who completely destroyed the vibe of what was supposed to be a joyful night out with friends celebrating multiple birthdays. From the moment this manager approached us, her attitude was shockingly rude and dismissive. What was even more disappointing was the clear display of discriminatory behavior, which left everyone in our group feeling unwelcome and disrespected. It was as if we were an inconvenience to her, and her unprofessionalism cast a shadow over the entire evening. From the fiasco of seating us, to explicitly telling us to leave by a certain time multiple times (we are regular of NYC dining and know the time duration of seated reservations), to telling the wait staff to convey that we had 5 minutes left when our main course was still on the table, then telling the wait staff that if ordering desserts those will not be served at the table but at the lounge and to vacate. Our wait times of being seated, waiting to order, for the check, to getting our cards back took more time than our actual dining This experience was deeply disheartening, especially since we had chosen TAO Downtown to create memorable moments with our friends, trusting the stellar reputation of the TAO Group. To have our night soured by a manager's behavior was a stark contrast to the exceptional service we've come to expect. While I’ve always held TAO in high regard, this particular incident has made me hesitant to return. TAO leadership should ensure that their staff, especially those in managerial positions, uphold the high standards that the TAO Group is known for, or should I say “was” known for. I truly hope this feedback is taken seriously, as no guest should ever leave feeling disrespected or unwelcome, especially during a special celebration
   

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4. K

   Kyle T

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambiance was outstanding. Service and food were also outstanding! Will definitely return
   

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5. k

   kalea

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had the absolute best time. Went with a friend for drinks and appetizers an hour for closing. Service was still top notch and the energy was a younger but classy vibe. DJ really add to the space. DEFINITELY coming back.
   

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6. M

   MARY JO

   Toronto

   35 reviews

   vip
   5.0

   35 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Wow! More than we expected. Party like atmosphere. Excellent service for being so busy. And the food! Amazing
   

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7. A

   Alexis

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was absolutely delicious my friends and I had a difficult time deciding what was our favorite or how to rate our favorites they were all phenomenal! Appetizer, entree anddddd dessert I mean wow! Will be back
   

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8. A

   Ayesha

   New York State

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took my husband and two kids for his birthday dinner . The food was great. The service was great .
   

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9. R

   Ralph

   New York City

   16 reviews

   3.0

   16 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Food was mediocre and small servings. Not a great value for the price. Service was good and ambience was nice
   

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10. y

    yemi

    West Palm Beach

    11 reviews

    vip
    4.0

    11 reviews

    Dined on 7 December 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    We had a reservation but did get a seat until an hour later. Overall service was slow and not efficient. The food was great
    

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