Tavolo Wine Bar & Tuscan Grille - Warwick

Review summary

1. F

   Frances

   VIP

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Overbooked. Ran out of entree items and even ran out of bread.
   

   Is this helpful?

   Report
2. M

   Michaela

   Rhode Island

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Horrible experience. Me and my family was seated for over an hour and 45 minutes before our food came to our terrible. Yes, I was fully prepared to have a wait due to it being christmas, but when 3 tables come in after you & get their food between 15 & 20 minutes, it's very ridiculous that me and my family waited over an hour and 45 minutes. Not only that, our waiter walked past our table over 10x (I counted) throughout that hour and 45minutes and didn't say a single word to us, not an update, not an apology for the wait, nothing at all. Once our food arrived, it was mediocre to say the least. The stuffed "shrimp" were so tiny that it was more stuffing then shrimp. The rice was bland, the seafood plate my father ordered barely had seafood. And it saddened me because I absolutely LOVE the location in smithfield. I will just stick to the location in smithfield going forward.
   

   Is this helpful?

   Report
3. J

   Joshua

   Rhode Island

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Let me start off by saying the 3 stars doesn't reflect on the food because if that's all we were rating it would have been 5 stars. The fact that we had the most unattentive waiter in the world who should have never gotten a busy Christmas day shift and one of the main reasons the reservations were seated past their times. Not sure if they were new but definitely need some training. The food and ambiance were very good. Will come back in a different section. I have never spent 3.5 hours at a restaurant with a table of 3 the food was delivered by other waitresses, never took a drink order and our desserts were also delivered by other waitresses.
   

   Is this helpful?

   Report
4. P

   Paula

   VIP

   Rhode Island

   192 reviews

   5.0

   192 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service as always. extremely busy for Christmas but service and food was served in a appropriate time frame.
   

   Tavolo Wine Bar & Tuscan Grille - WarwickResponded 2 days ago

   Thank you Paula for your kind words and we are very appreciative that you enjoyed your visit even given how busy it was. The servers, kitchen, managers, hosts all take this important holiday away from their families to work and try to give everyone a good meal and experience and we are happy that some of the guests truley appreciate what being open on Christmas Day means. I'm grateful for your understanding and all the staff appreciate hearing kind words like this especially after working so hard to make the day for everyone.
   

   Is this helpful?

   Report
5. S

   Steve

   VIP

   Greater Boston

   24 reviews

   2.0

   24 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I don't think this place was prepared to handle Christmas Day. The hostess was awful and had a bad attitude, We arrived at 2:44pm for our 3pm reservation, at 3:15pm we inquired how things were going and we told we had to wait for a 2 seater to become available cause bigger parties got the bigger tables so finally at 3:35pm we finally got a seat but the hostess came over to us and said we have seat now for you if you still want it? Like I'm here, why would I not want it ? It's just strange .. the waitress we had was nice but could barely get refills on the drinks. She took our order but never brought out any food, and she never even came by to ask how it was. The bread was stale .. the meal was good, not great. I can't see us returning
   

   Is this helpful?

   Report
6. J

   John

   Greater Boston

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Christmas day, Excellent job by all the staff thank you all. Our waitress which was outstanding mentioned there was one bartender unbelievable job by her for the amount of people I the restaurant
   

   Is this helpful?

   Report
7. L

   Lawrence

   Greater Boston

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   When you run out of a menu/ special menu item at 230 pm on a holiday it's never good. Got the Steak Frites med rare. Steak was raw one side and med well the other. Sauce claiming to be a Cognac and peppercorn cream sauce was flavorless. Fries had zero truffle flavor. Zero. Charcuterie board was obviously done well ahead of time. Had that fridge flavor like it was never wrapped. I've been in this industry for almost 40 yrs. I get the fact the waitstaff was overloaded, place was packed. They did a good job with what they had to work with but when you run out of a special not even halfway through a day (filet is always a big seller holidays) and you can't cook a steak correctly you need to dial back the menu a bit.
   

   Is this helpful?

   Report
8. D

   Debra

   Argentina

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   We were a table of 2 for Christmas Day at 2:00 PM. We were seated promptly, however, I think the small table was added to a space they had in the middle of the dining area to accommodate reservations for dining for 2. Our order was taken promptly and delivered timely. The Caesar Salad was good. My husband ordered his Filet Mignon medium rare, it came to him cooked too much and it wasn’t tender like a good Filet Mignon should be nor was it hot, just luke warm. We asked for a steak knife, but they couldn’t find one. There was no salt and pepper or their spicy olive oil for bread dipping on the table. We asked for both and received them promptly. I ordered salmon well done, it was very good albeit, luke warm. Not sure if this is what we should expect on a busy holiday. Hope they have a meeting with the staff and ask what went right and what went wrong and how can they do better next year. Maybe they should think about limiting the number of reservations they take or stage/stagger the times better, which might help achieve the customers expectations.
   

   Is this helpful?

   Report
9. H

   Heather

   Caribbean

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really great waitress so shout out to her!
   

   Is this helpful?

   Report
10. S

    Stephen

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    I had the swordfish special and it was excellent. Our server was very attentive. I also had a salad and the dressing on it was very good.
    

    • 

    Is this helpful?

    Report