Telefèric Barcelona - Palo Alto

Review summary

1. TN

   TraceyN

   Hawaii

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Love this restaurant! Service is always top notch, food is perfect every time. Drinks and appetizers came out so fast that we couldn’t believe it was our order. We order the pulp dish at each meal and it’s perfect each time. Loved the paella mixta and cocktails are well balanced not too sweet or heavy on the alcohol
   

   Telefèric Barcelona - Palo AltoResponded 2 days ago

   Hola Tracey, We're thrilled to hear you enjoyed your visit to our restaurant! It's fantastic to know that our service, food, and drinks met your expectations. We're especially pleased that you loved our pulp and paella mixta and we're glad you found the cocktails perfectly balanced. Your kind words mean a lot to us! Thank you for choosing us and we look forward to welcoming you back again soon! Gracias!
   

   Is this helpful?

   Report
2. T

   Terry

   Philadelphia

   35 reviews

   vip
   5.0

   35 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   As always, great food and buzzy atmosphere. Service tonight was spotty — took several requests to correct a v wobbly table — but not overly detrimental to experience.
   

   Is this helpful?

   Report
3. M

   Miguel

   London

   6 reviews

   vip
   3.0

   6 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The food is very good although the portions could be slightly larger. Didn’t like having the table next to the bathroom.
   

   Is this helpful?

   Report
4. C

   Carolyn

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined on 19 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Would give all 5 stars but the noise level is just too much, plus the type of music playing that all I heard was boom, boom, boom, boom, boom, boom - like techno music.
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mỹ first time here at this location. The foods was awesome, my friends and I love the place and the foods was delicious. Definitely will come back again.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   It was good. I don’t know about the value for the paella. It was a medium sized pan with only half a centimeter of paella. The spoon doesn’t even scoop the paella, it just scrapes it, like rice stuck at the bottom of a pan. My family was still hungry after ordering 2. Sangria was good. Tapas ok. Ambience good.
   

   Telefèric Barcelona - Palo AltoResponded 5 days ago

   Hola, Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you enjoyed the sangria, tapas, and the ambiance of our restaurant. However, we are sorry that the paella didn’t meet your expectations. The traditional "socarrat," or crispy rice at the bottom, is an authentic element of our paellas, but we understand it may not have enhanced your experience. We appreciate you pointing this out and will work on improving the presentation and portioning to provide a more satisfying experience. Your feedback is invaluable, and we hope to welcome you back soon to give you the exceptional experience and service that we always strive for. Gracias.
   

   Is this helpful?

   Report
7. d

   david

   San Francisco

   29 reviews

   4.0

   29 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good food but small portions for the tapas (I know they can be small, but the crab croquettes were really small). Prime Wellington was very good. Bread service was also very good but we had to ask for it. Desert was delicious all around. Service was excellent and the wait for food was not long at all. Automatic gratuity was added to the bill, which does not make me happy - I prefer to reward servers for good service rather than be forced to pay for a 20% tip regardless of the quality of the service provided. And the server did not tell us that the tip was already loaded and the bill still had a blank spot for the gratuity. I thought the overall cost of the meal was reasonable given the quality of the food and excellent service. I would go back, for sure. (PS - the menu is really not for children and there were none there).
   

   Is this helpful?

   Report
8. H

   Helen

   Portland

   22 reviews

   vip
   5.0

   22 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Best meal I’ve had in a long time. Each dish was better than the last! Appreciate Chef accommodating allergies. Ham croquetas. Octopus was tender and crisp. Lobster paella amazing.
   

   Is this helpful?

   Report
9. M

   Mary

   San Francisco

   87 reviews

   vip
   2.0

   87 reviews

   Dined on 13 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food is fine but we were stranded without a server. This also happened the last time I dined here and I thought it was a fluke. As much as I love the food, the significant lapse in service makes me very hesitant to return.
   

   Telefèric Barcelona - Palo AltoResponded on 18 November 2024

   Hola Mary, We truly appreciate you sharing your feedback with us. We’re very sorry to hear about the challenges you faced during your visit, especially regarding the service. At Telefèric Barcelona, we strive to provide not just delicious food but also an exceptional dining experience, and we regret that we didn’t meet those expectations on this occasion. Your concerns are important to us, and we’re actively working to address issues like the ones you’ve described. We’d greatly value the chance to discuss your experience further and ensure your next visit is much better. Please don’t hesitate to reach out to us at info@telefericbarcelona.c... Gracias!
   

   Is this helpful?

   Report
10. J

    Jackie

    San Francisco

    54 reviews

    vip
    4.0

    54 reviews

    Dined on 12 November 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    As usual, food was spectacular! Service was a bit slow. My 4th time here and the 4th time service was a bit sub par. Too bad as the food is amazing.
    

    Is this helpful?

    Report