Terra - Eataly Silicon Valley

Review summary

1. N

   Nancy

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   We ate at Eataly Silicon Valley yesterday, hoping for a memorable meal, but were left thoroughly disappointed. Despite spending over $400 for a party of four, the portions were incredibly small, leaving us still hungry after our meal. The food we received was well-prepared, but the portions were shockingly inadequate. When the plates arrived, the portion was more suited for a child or a toddler than an adult. We were shocked by how little food was served! It felt like a significant overcharge for what we received. We ended up having to go out to eat again after leaving the restaurant, which was both inconvenient and frustrating given the amount we had already spent. For the price, we expected a much more satisfying dining experience.
   

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2. P

   Pamela

   San Francisco

   17 reviews

   5.0

   17 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and drinks. The service is consistently good. Time the floor manager was helping with service today and he is always so welcoming and gracious.
   

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3. D

   D

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   If you never been at Terra at Eataly, go. The ambience reminds me of a restaurant in L.A. Menu was pricey, but tasty. 166 for an appetizer, benedict, salmone, crap cakes, latte, coffee and sales/tip. From the hostess, server, to bus person, they were polite and professional. I would go back to introduce to a newbie.
   

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4. B

   Barbara

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice service. Fresh interesting lunch and delicious ginger mule cocktail
   

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5. S

   Shiva

   Orange County

   23 reviews

   vip
   2.0

   23 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I was disappointed as this place was totally hyped by friends and coworkers. Ordered two appetizers and two main dish and it was all bland. Server was pleasant, but the runner brought one main dish and didn't bring the other until my guest had finished her meal. So we didn't up eating at the same time. Passed on the dessert because didn't want to waste my money on more bland food. A bowl of bland pasta for $34 is not cool. Nice ambience, but wouldn't do it again.
   

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6. C

   Chris

   San Francisco

   3 reviews

   vip
   2.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was excellent. Service was as disjointed and dysfunctional as I’ve ever had. The manager Thomas came over and comped the majority of the meal and wine which was extremely thoughtful due to the multiple errors but we won’t be going back.
   

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7. TH

   THOMASP

   San Francisco

   1 review

   vip
   2.0

   1 review

   Dined on 17 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   This was the fourth Eataly we have eaten at (also Florence Italy, New York, Las Vegas). We have always had a nice time and a good meal. My husband and I ordered the tasting menu with five courses. The branzino was extremely fishy with lots of bones and the pasta inedible. Even the waiter took it away and said “that definitely doesn’t look really right”. It was supposed to be cacio e pepe but this was a watery sauce and it had anchovies in it. Sadly for us there was no offer of another pasta or main course. There was a family at the table next to us with three children who screamed the whole time. Everyone was complaining and nothing was done. The whole experience was highly disappointing. For $400 we should have an edible meal.
   

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8. S

   Supurna

   Chicago

   5 reviews

   vip
   5.0

   5 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The vibe at Terra is simply great. It doesn't feel like your everyday Italian place. It's a bit pricey so save it for a special occasion. But when you do visit you cannot miss the skewered meats (we tried the lamb and it was the bomb!) and the dessert named Terra.
   

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9. B

   Bharath

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food but the service was the best, especially the wine recommendations and guidance with the food
   

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10. S

    Sergio

    Los Angeles

    1 review

    1.0

    1 review

    Dined on 12 November 2024

    1. Overall 1
    2. Food 2
    3. Service 5
    4. Ambience 2

    My wife and I came here once before for valentines and it was amazing. We came to celebrate 13 years last night (Nov 2024), but ended up kinda grossed out by this place, and will not be coming back. First, there was a long light colored human hair baked into our Sourdough bread. The Ravioli I ordered was room temp when it finally arrived at my table. My wife's Filet Mignon was hot and fresh. Seems like they made mine then waited for my wife's to be done. To start off our evening there, it took a while for us to get seated for our 7pm reservation. There were so many people trying to check in at the same time when we arrived. We ended up at what seemed to be a spare table set up in this tight spot around busy foot traffic. Not a great vibe for couple trying to celebrate a night sans kids. Anyway, we're not going back there. I'm sure the hair in the bread is a rare occurrence, and they were clearly busy and backed up leading to a poor experience on top of its pricey menu. Oh, they didn't charge me for the bread... so at least there is that. Waiter was nice, wasn't her fault. Lead waiter or manager came and apologized, only to my wife. Didn't even make eye contact with me. We expected a better experience for a $200 dinner for two.
    

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