Terra - Eataly Silicon Valley

Review summary

1. B

   Bryan

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Waitress was horrible. From the beginning, I could sense a negative vibe from the waitress - I even mentioned this to my wife and she agreed. Once we were seated, we had to wait around 10mins for our waitress to come by and ask us what we wanted - where she was waiting in the table just next to us - she didn’t even look at us until 10min later. If I knew she was our waitress, I would have called her over. The drink I ordered did not arrive, but still was on the bill - I mentioned to her that I didn’t get the drink. She looked puzzled and took back the bill and came back with the corrected bill, but not even an apology from her for the wrong bill and the fact the drink didn’t was not served. Also, for the whole time we were there she didn’t come back to our table to check to see if we needed anything - like refilling our water. She only came once we were done with our food and this was much, much after we were done with our food. The waitress that served us was, again, horrible. Her name on the bill was “Jocelyn P”.
   

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2. M

   Mahesh

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Super disappointed overall with the quality of the service and food. The ambience and pricing lean towards upscale, but the experience falls far short of it. An example — never delivered the cocktail that was ordered, but still charged for it, and when pointed out in the check, they wanted to know if they can bring it then, after the meal! Food quality and taste were nothing great either. This is unfortunate since ambience and the open space is so promising!
   

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3. A

   Anahi

   VIP

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Second time going Terra, it was a terrible experience. The waitress was horrible, she was more interested in hooking up with the guy on table next to ours. Drinks were taking forever to come out, waitress never came to check on us, very disrespectful. Not sure if I would go back. Honestly we had an amazing experience the first time, but this time it totally ruined my day :(
   

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4. M

   Maureen

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Dinner with whole family was wonderful. We ordered the tasting menu and a couple of other dishes and our service was stellar, the food great. Loved the pork chop and the branzino amazing - we kind of ordered too much but finished it all! Wonderful time. thank you!
   

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5. F

   Francisco

   San Francisco

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Not a lot of value for the price. Food tastes good but for the price I would expect a better experience or at least included sides on main entrees
   

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6. M

   Mike

   San Francisco

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   They have a gold mine here. The place was packed, but we did have reservations so got right in. We ordered drinks for the 4 of us. We also ordered our meal at the same time. Our dinner arrived and we were half way through dinner before the drinks arrived. I had the lobster with squid ink pasta and the lobster was way over cooked and rubbery. They charge fine dinning prices but the food didn't match those prices. The food was good, but for the prices it should have been great. I'll find somewhere else next time. The grocery store inside was excellent though
   

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7. j

   jim

   San Francisco

   13 reviews

   3.0

   13 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   We were disappointed. We’d eaten at Terra at other Eatalys and really enjoyed it. This time, the servers were overwhelmed. We never did get our appetizer. We had to ask for water twice. They brought the wrong entrées. I think they were overwhelmed by a large party.
   

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8. J

   Julianne

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friday dinner before Christmas. Excellent service and excellent food. This is my second time here and it’s even better . Thank you.
   

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9. M

   Mary

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Dinner was very good. The celebrant enjoyed it, that's ehats importatnt
   

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10. C

    Carol

    Sacramento

    5 reviews

    3.0

    5 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Waited 15 min after seating for anyone to acknowledge us. Then waited for water. Had to ask for water numerous times because the glasses are small. Asked for the bottle, once it was empty, it never returned. Drinks were great. Food was mediocre in taste. I had to mention numerous times that we were celebrating my mother’s 85th birthday. Our table wasn’t spectacular. Right by the door. Thought it could have been a better experience since I mentioned during making the reservation that it was an 85th birthday. Also so odd that you don’t validate parking or at least take a couple dollars off!! Our waitress seemed preoccupied. Every time I tried to talk with her while she was asking our order, she was looking at someone else in the restaurant. I asked her if she was ok. Something must have been wrong and that’s why our service wasn’t attentive.
    

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