Terrace 16

Review summary

1. B

   Bidhu

   Denver

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was my foret trip to Trump Hotels and first one for Terrace 16. I was celebrating my anniversary. The ambience was very soulful and quite for a couple. The server was very courteous and took care of our dietary requirements. At the last there was a small celebratory customised desert served. I absolutely enjoyed the ambiance and 5 star experience.
   

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2. J

   Jose

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The ambience is great for the occasion. We have fun.
   

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3. d

   dkkkkkg

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the kind experience! Kamila was very pleasant professional and made this experience for us very memorable! Thank you!
   

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4. J

   Jwan

   Chicago

   10 reviews

   vip
   4.0

   10 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our meals came out two at a time. The final two meals came out quite awhile after the other meals. Waiting for everyone’s food took a long time to finally get everything to start eating.
   

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5. P

   Patrycja

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite places in Chicago! Great food and beautiful views!
   

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6. K

   Karina

   Mexico City

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex nos atendió increíble es sumamente amable !!!! Eso le da un plus increíble al lugar !!
   

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7. D

   Daniel

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really had an amazing experience, the personnel were great, the food was delicious… I would recommend it to anyone 👌🏽
   

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   Terrace 16Responded 5 days ago

   Dear Daniel, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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8. E

   Emanuele

   Chicago

   8 reviews

   1.0

   8 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Terrible food and service. We got brunch burgers and the meat was chewy and fries were old, chewy and not even cold. The served barely showed up during our meal. All this for a whopping $300, if you continue this way you'll go out of business soon.
   

   Terrace 16Responded 5 days ago

   Dear Emanuele, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
   

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9. K

   Krishnabalan

   New York City

   2 reviews

   vip
   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was exceptionally good. We tried their S’mores dessert which is not in menu, they brought the wood fire and burnt them infront of us which was classy. We went in Winter therefore we did not have outside seating but still we can walk over to terrace and have the amazing view of the second city.
   

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10. J

    Jack

    Dallas

    20 reviews

    vip
    2.0

    20 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 5

    We’ve been here several times. But this experience was very different. The food is always pretty good. With maybe this one exception. The shrimp dish. Hard pass. It’s fishy. Bland. But the service. Is. Terrible. We sat for over 30 min before we could even flag someone down to get us water. 45 min. Still no apps. It was a 2.5 hr dinner. Not because it was coursed out and extravagant. But instead because the service was just non existent. I waited tables in college. I have a TON of grace for servers. It’s not an easy job. But this was egregiously bad service. The server knew it. So at check out his version of apology and consideration was to comp my after dinner coffee. It was almost more insulting. I think we will pass on this place next time. For the money there’s too many options.
    

    Terrace 16Responded 5 days ago

    Dear Jack, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
    

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