Terrasse William Gray

Review summary

1. l

   love3dine

   New York City

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Une expérience que nous recommandons sans hésiter d’autant plus que nous avons des comparables ailleurs.
   

   Is this helpful?

2. S

   Sean

   VIP

   Fort Lauderdale

   73 reviews

   5.0

   73 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unique experience food is really good. Nice evening out
   

   Is this helpful?

3. C

   Claudine

   Montreal

   4 reviews

   4.0

   4 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Très belle vue depuis le 8e étage. Excellent service. Il faisait chaud sous le dôme. Nous avions réservé à 18h. Après 2h la table doit être libérée pour le service suivant. Le repas était bon. C’était écrit bison mais le serveur a dit que c’était du bœuf ce soir là. Dommage… On a aimé l’expérience !
   

   Is this helpful?

4. S

   Sylvain

   Montreal

   2 reviews

   4.0

   2 reviews

   Dined on 6 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Bien aimé l'ambiance du dôme. On a, par contre, jamais réussi à nous connecter à la colonne de son via Bluetooth pour ajouter notre musique d'ambiance. Le serveur était parfait, la bouffe était très bonne. Nous avions prix l'accord met/vin. Nous n'avons pas regrettés.
   

   Terrasse William GrayResponded 7 days ago

   Bonjour Sylvain, Merci pour votre retour. Nous sommes ravis que vous ayez apprécié l’ambiance, la nourriture et le service. Nous prenons en compte vos remarques concernant la connexion Bluetooth et la communication par texto, et nous allons travailler à améliorer ces points pour offrir une meilleure expérience à nos clients. Nous espérons avoir l’occasion de vous accueillir à nouveau bientôt. Cordialement, Team William Gray
   

   Is this helpful?

5. A

   Adrienne

   Montreal

   1 review

   5.0

   1 review

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Original setting, excellent food, Vincent our waiter was very welcoming and considerate . I’d go back even just for the view. But the food!!!
   

   Terrasse William GrayResponded 7 days ago

   Hello Adrienne, Thank you for taking the time to share your experience at Terrasse William Gray, we are thrilled to hear that you enjoyed your visit. Your comments are essential in helping us achieve the delightful service experience we strive to offer our guests. We sincerely hope to welcome you back for another visit soon! Thank you, Team William Gray
   

   Is this helpful?

6. K

   Kathy

   Montreal

   1 review

   4.0

   1 review

   Dined on 2 February 2025

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 5

   The food was very good, the service was not. The waiter did not return once to refill our mimosas or check on us once the main course was served. I even asked him to refill but as he was clearing the dishes he ignored my request. When he brought dessert I asked him again. Finally he got the message.
   

   Terrasse William GrayResponded 7 days ago

   Hello Kathy, Thank you for your feedback. We’re happy to hear that you enjoyed the food, but we sincerely apologize for the lack of attention from our server. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We’ll be sure to address this with our team to ensure better service moving forward. We hope to have the chance to welcome you again and provide a more seamless experience. Best regards, Team William Gray
   

   Is this helpful?

7. S

   Sonia

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined on 1 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Très belle expérience mais je n’aime pas le fait qu’ils prennent sur la carte de crédit, à la réservation en ligne seulement, le montant total de la facture incluant taxes et pourboires. En plus non remboursable et non échangeable!
   

   Terrasse William GrayResponded 7 days ago

   Bonjour Sonia, Merci beaucoup pour votre commentaire et pour avoir pris le temps de partager votre expérience ! Nous sommes ravis que vous ayez apprécié la qualité de notre service. Merci pour vos remarques constructives. Nous prenons en compte tous les avis de nos invités afin de continuer à nous améliorer constamment. Au plaisir de vous servir à nouveau. À bientôt, Team William Gray
   

   Is this helpful?

8. M

   Marie

   Montreal

   1 review

   5.0

   1 review

   Dined on 30 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely loved our experience. The domes are charming and offer a lovely view on the city. They are warm despite the -20degrees outside. The service was outstanding, not only did they made small gestures for our friend's birthday but they also accommodate my pescetarian diet. The food was fabulous. Definitely recommend for a special occasion. Thank you!!!
   

   Terrasse William GrayResponded 7 days ago

   Hello Marie, Thank you for taking the time to share your experience at Terrasse William Gray, we are thrilled to hear that you enjoyed your visit. Your comments are essential in helping us achieve the delightful service experience we strive to offer our guests. We sincerely hope to welcome you back for another visit soon! Thank you, Team William Gray
   

   Is this helpful?

9. K

   Kurt

   Manitoba

   2 reviews

   5.0

   2 reviews

   Dined on 28 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were visiting from Winnipeg and dined in the winter domes. Everything was exquisite and the service was amazing. 10/10 would do again
   

   Terrasse William GrayResponded 7 days ago

   Hello Kurt, Thank you for taking the time to share your experience at Terrasse William Gray, we are thrilled to hear that you enjoyed your visit. Your comments are essential in helping us achieve the delightful service experience we strive to offer our guests. We sincerely hope to welcome you back for another visit soon! Thank you, Team William Gray
   

   Is this helpful?

10. J

    Jaclyn

    Greater Boston

    3 reviews

    4.0

    3 reviews

    Dined on 26 January 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely ambiance and generous portions. Great for a special occasion. Our server, Vincent, was very nice.
    

    Terrasse William GrayResponded on 29 January 2025

    Hello Jaclyn, Thank you for taking the time to share your experience at Terrasse William Gray, we are thrilled to hear that you enjoyed your visit. Your comments are essential in helping us achieve the delightful service experience we strive to offer our guests. We sincerely hope to welcome you back for another visit soon! Thank you, Team William Gray
    

    Is this helpful?