The Americano - Atlanta

Review summary

1. v

   viola

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing, great food, great services, such a wonderful experience. Thank you all for making it special.
   

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   The Americano - AtlantaResponded 1 day ago

   Dear Viola, Thank you for reviewing your recent dining experience with us! It's wonderful that you had a truly memorable time, and we appreciate you mentioning our delicious offerings and unforgettable service. Take care, and we hope you return to The Americano Restaurant soon! Kindest regards, Daniel Padberg Director of Food and Beverage
   

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2. T

   Tracy

   Atlanta Metro

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely beautiful and the service is amazing and attentive by every staff Member you come across. The drinks magnificent and my favorite the Mediterranean octopus and baked Macaroni delicious.
   

   The Americano - AtlantaResponded 2 days ago

   Dear Tracy, Thank you for joining us at The Americano Restaurant! We're delighted that you enjoyed our exquisite food and drink offerings and that our remarkable team members made an incredible impression on you. It was our pleasure to serve you, and we hope you'll consider returning for what is sure to be another sensational dining experience in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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3. J

   Joy

   VIP

   Atlanta Metro

   42 reviews

   5.0

   42 reviews

   Dined on 3 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We experienced the winter chalet. We loved the seating options and the cocktails (especially the espresso martini) were great and we also ordered the sliders and the gnocchi was amazing too.
   

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   The Americano - AtlantaResponded on 3 January 2025

   Dear Joy, Thank you for dining with us recently. It's wonderful to know you had a memorable experience, and we appreciate you highlighting our delicious offerings and cocktails. We hope to welcome you back soon! Kindest regards, Daniel Padberg Director of Food and Beverage
   

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4. K

   Kinshasa

   Miami

   2 reviews

   2.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   I dined here on NYE for my anniversary. I expected it to be busy but not this unorganized. We waited over 45 minutes after our reservation time to be seated. While waiting we sat at the bar. The restaurant seemed to be understaffed because the bartenders were extremely overwhelmed which cause the service to lack attentiveness. The cocktails were ok. Didn’t seem to have a balance of flavors(heavy on a lot of the bitters), I assume because they were rushed. Once seated our server was great! She was very polite and attentive. We got our food in a timely manner. Once the food arrived the main courses were good. The sides were lack luster. The macaroni was dry and the broccolini under seasoned. Because we sat down so late we had to rush to reach another event, we couldn’t order an actual dessert but our waiter managed to gave us something small for our anniversary. It was really cute and read “One year down, forever to go!”. Lastly and probably the most upsetting part is upon reaching my hotel I realized the amount of food left on our plates has not reach our to go containers. Honestly appeared to be around half of what we had left made it there. Very upsetting for my post NYE 3am snack. We were Assisi required to pay a deposit to make a reservation that was not applied to our bill. Not that much but all together my experience was not great. Would not recommend to anyone.
   

   The Americano - AtlantaResponded on 3 January 2025

   Dear Kinshasa, We're grateful for the opportunity to welcome you to our restaurant on your anniversary. We regret the lapse in service and its impact on your overall experience. Rest assured, we'll discuss your valuable insights internally and use your comments to help us continually improve. Should you have questions regarding your deposit, please don't hesitate to contact us offline. Please consider giving us a chance to transform your opinions in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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5. k

   keila

   Atlanta Metro

   5 reviews

   3.0

   5 reviews

   Dined on 31 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Calamari sauce was really good and made the dish and the Bolognese was good. The prime ribeye was heavily salted and even after it was re-cooked, still cam back tasting of salt. The Espresso martini and tiramisu were both just okay. Customer service was excellent. Overall, I'm glad to have experienced the restaurant but would only return if someone else wanted to try it out.
   

   The Americano - AtlantaResponded on 3 January 2025

   Dear Keila, Thank you for being our guest and sharing your feedback. While we are happy you were impressed with our wonderful staff and delicious calamari and Bolognese, we are disappointed that other items didn’t meet your expectations. We take your comments seriously and will review them with our culinary team to ensure we consistently deliver dishes that delight our guests. Your comments are appreciated, and we hope you’ll give us another opportunity to provide an experience that exceeds your expectations. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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6. C

   Chuck

   VIP

   Atlanta Metro

   15 reviews

   5.0

   15 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was so kind recognizing our anniversary with special items. Excellent filet.
   

   The Americano - AtlantaResponded on 31 December 2024

   Dear Chuck, Thank you for sharing your experience at The Americano Restaurant. We were honored to play a role in your anniversary celebration, and we appreciate your compliments on our flavorful filet. Our team hopes to have the pleasure of welcoming you back! Kindest regards, Daniel Padberg Director of Food and Beverage
   

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7. T

   Trish

   VIP

   Dallas

   4 reviews

   2.0

   4 reviews

   Dined on 30 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   The quality of the food shows that the restaurant has very low expectations for the culinary expertise of Atlanta residents. I got a medium well steak that was burned on the outside in the guise of a signature "char". It was unbearable to eat, so though I tried not to send it back, I did. The self declared manager proposed that I get the next steak butterflied, so I got a medium butterflied steak. I actually liked the texture of the new steak, however it was so salty that it was inedible. I made my friend taste it without saying what was wrong to make sure I wasn't crazy. She mentioned that it was salty. At this point I gave up on dinner! Meanwhile the manager seemed irritated at me because I wasn't satisfied with the horrible dinner. He was more distracted sending drinks to my friend, who he seemed taken by. I definitely would not return to this restaurant for dinner. Maybe I would return to the bar, because I liked the island style cocktail which I ordered.
   

   The Americano - AtlantaResponded 5 days ago

   Dear Trish, Thank you for sharing your experience. We sincerely regret that your dining experience did not meet the high standards we strive for, and we apologize for the issues with the steak. Our culinary team is committed to delivering exceptional meals, and we are disappointed to hear that this was not the case during your visit. We also regret that the service did not reflect the level of attentiveness and professionalism we aim to provide. Your feedback is invaluable to us, and we will be addressing these concerns with the appropriate team members. We are pleased to hear that you enjoyed the island-style cocktail, and we hope to have the pleasure of welcoming you back for a more enjoyable dining experience in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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8. T

   Tony

   VIP

   Atlanta Metro

   109 reviews

   5.0

   109 reviews

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The pasta is the star of the show - definitely very fresh and the Bolognese sauce was to die for. We are locals, came for our anniversary and were treated like royalty. Our server was fantastic and alway just appeared exactly when needed. I believe her name was Courtney.
   

   The Americano - AtlantaResponded on 30 December 2024

   Dear Tony, Thank you for taking the time to provide feedback about your dining experience. We’re pleased to hear that our menu offerings intrigued you, and that you appreciated our exceptional service. It was a pleasure to host you for your special occasion, and we look forward to creating another memorable experience in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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9. T

   Tareance

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place ! Really enjoy my birthday reservations!
   

   The Americano - AtlantaResponded 2 days ago

   Dear Tareance, Thank you for your wonderful review! We're delighted that you enjoyed your birthday celebration with us, and we look forward to welcoming you back to The Americano Restaurant for another fantastic dining experience in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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10. T

    Thomas

    Alabama

    1 review

    5.0

    1 review

    Dined on 28 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding food and service. 10/10. Will be back
    

    The Americano - AtlantaResponded on 30 December 2024

    Dear Thomas, Thank you for dining with us recently. It's wonderful to know you thoroughly enjoyed our delicious offerings, and we appreciate you mentioning our exceptional service. Your perfect rating means the world to us, and we look forward to your return. Kindest regards, Daniel Padberg Director of Food and Beverage
    

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