The Americano - Atlanta

Review summary

1. J

   Joy

   VIP

   Atlanta Metro

   42 reviews

   5.0

   42 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We experienced the winter chalet. We loved the seating options and the cocktails (especially the espresso martini) were great and we also ordered the sliders and the gnocchi was amazing too.
   

   The Americano - AtlantaResponded today

   Dear Joy, Thank you for dining with us recently. It's wonderful to know you had a memorable experience, and we appreciate you highlighting our delicious offerings and cocktails. We hope to welcome you back soon! Kindest regards, Daniel Padberg Director of Food and Beverage
   

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2. K

   Kinshasa

   Miami

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   I dined here on NYE for my anniversary. I expected it to be busy but not this unorganized. We waited over 45 minutes after our reservation time to be seated. While waiting we sat at the bar. The restaurant seemed to be understaffed because the bartenders were extremely overwhelmed which cause the service to lack attentiveness. The cocktails were ok. Didn’t seem to have a balance of flavors(heavy on a lot of the bitters), I assume because they were rushed. Once seated our server was great! She was very polite and attentive. We got our food in a timely manner. Once the food arrived the main courses were good. The sides were lack luster. The macaroni was dry and the broccolini under seasoned. Because we sat down so late we had to rush to reach another event, we couldn’t order an actual dessert but our waiter managed to gave us something small for our anniversary. It was really cute and read “One year down, forever to go!”. Lastly and probably the most upsetting part is upon reaching my hotel I realized the amount of food left on our plates has not reach our to go containers. Honestly appeared to be around half of what we had left made it there. Very upsetting for my post NYE 3am snack. We were Assisi required to pay a deposit to make a reservation that was not applied to our bill. Not that much but all together my experience was not great. Would not recommend to anyone.
   

   The Americano - AtlantaResponded today

   Dear Kinshasa, We're grateful for the opportunity to welcome you to our restaurant on your anniversary. We regret the lapse in service and its impact on your overall experience. Rest assured, we'll discuss your valuable insights internally and use your comments to help us continually improve. Should you have questions regarding your deposit, please don't hesitate to contact us offline. Please consider giving us a chance to transform your opinions in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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3. k

   keila

   Atlanta Metro

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Calamari sauce was really good and made the dish and the Bolognese was good. The prime ribeye was heavily salted and even after it was re-cooked, still cam back tasting of salt. The Espresso martini and tiramisu were both just okay. Customer service was excellent. Overall, I'm glad to have experienced the restaurant but would only return if someone else wanted to try it out.
   

   The Americano - AtlantaResponded today

   Dear Keila, Thank you for being our guest and sharing your feedback. While we are happy you were impressed with our wonderful staff and delicious calamari and Bolognese, we are disappointed that other items didn’t meet your expectations. We take your comments seriously and will review them with our culinary team to ensure we consistently deliver dishes that delight our guests. Your comments are appreciated, and we hope you’ll give us another opportunity to provide an experience that exceeds your expectations. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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4. C

   Chuck

   VIP

   Atlanta Metro

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was so kind recognizing our anniversary with special items. Excellent filet.
   

   The Americano - AtlantaResponded 3 days ago

   Dear Chuck, Thank you for sharing your experience at The Americano Restaurant. We were honored to play a role in your anniversary celebration, and we appreciate your compliments on our flavorful filet. Our team hopes to have the pleasure of welcoming you back! Kindest regards, Daniel Padberg Director of Food and Beverage
   

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5. T

   Tony

   VIP

   Atlanta Metro

   108 reviews

   5.0

   108 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The pasta is the star of the show - definitely very fresh and the Bolognese sauce was to die for. We are locals, came for our anniversary and were treated like royalty. Our server was fantastic and alway just appeared exactly when needed. I believe her name was Courtney.
   

   The Americano - AtlantaResponded 4 days ago

   Dear Tony, Thank you for taking the time to provide feedback about your dining experience. We’re pleased to hear that our menu offerings intrigued you, and that you appreciated our exceptional service. It was a pleasure to host you for your special occasion, and we look forward to creating another memorable experience in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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6. T

   Thomas

   Alabama

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service. 10/10. Will be back
   

   The Americano - AtlantaResponded 4 days ago

   Dear Thomas, Thank you for dining with us recently. It's wonderful to know you thoroughly enjoyed our delicious offerings, and we appreciate you mentioning our exceptional service. Your perfect rating means the world to us, and we look forward to your return. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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7. V

   Victoria

   Charlotte

   8 reviews

   5.0

   8 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience and the steak was fire. We enjoyed the steak, wedge salad, fritto (which was perfect), and wine. The rigatoni was underwhelming and not tasty so kind of disappointing but the steak made up for it.
   

   The Americano - AtlantaResponded 3 days ago

   Dear Victoria, We appreciate your compliments and thank you for your honest feedback. It was a pleasure to serve you and we hope you will return soon. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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8. A

   Antonio

   Atlanta Metro

   18 reviews

   5.0

   18 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Experience was great, server and staff was great as well. Food was good but not amazing as I hoped. Seating was intimate and decor was very nice for a date night. Had a couple of drinks which were decent. Nice spot for a date night or celebration. They do validate valet service which was a nice touch.
   

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   The Americano - AtlantaResponded 4 days ago

   Dear Antonio, Thank you for being our guest recently. It was wonderful having you dine with us, and we appreciate your kind words about our exceptional service and tasteful decor. However, we regret that our offerings left a little to be desired. Your input is greatly appreciated, and we'll be sure to share it internally for further consideration. We hope to welcome you back soon for a dining experience that exceeds expectations. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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9. E

   EJ

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I had made a reservation, but I was assigned a seat near the entrance, which I didn’t like. Requesting a change took some time. The server taking our order seemed very inexperienced, and the manager was quite unkind. The drink I ordered was incorrect, and one of the dishes arrived 30 minutes late. It was a very bad experience.
   

   The Americano - AtlantaResponded 3 days ago

   Thank you for dining with us recently. We always aim to deliver top-notch service and would like to deeply apologize if this was not what you received. Rest assured, your comments will be reviewed with our team to ensure improvements are made in these areas. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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10. B

    Brenyo

    Atlanta Metro

    12 reviews

    5.0

    12 reviews

    Dined on 26 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely restaurant. Folks were super nice. Ambiance was excellent. Quite pricey. Good for an occasional neal experience
    

    The Americano - AtlantaResponded 4 days ago

    Dear Brenyo, Thank you for sharing your experience! We're thrilled you enjoyed the ambiance and the service at our restaurant. We understand that pricing can be a factor, and we appreciate you considering it a special occasion experience. We hope to welcome you back again soon! Kindest regards, Daniel Padberg Director of Food and Beverage
    

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