The Bells

Review summary

1. E

   Emma

   London

   3 reviews

   4.0

   3 reviews

   Dined on 27 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely lunch, great atmosphere. Staff were welcoming and very friendly. A great menu and food was presented well.
   

   The BellsResponded 5 days ago

   Hi Emma, Thank you for your kind words! We're delighted you enjoyed your lunch and the atmosphere. It's great to hear our staff made you feel welcome and that you appreciated the menu and presentation. We look forward to seeing you again soon. Best regards, The Bells Team
   

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2. K

   Kim

   Berkshire

   1 review

   4.0

   1 review

   Dined on 19 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Delicious roast beef dinner with all the trimmings. Unfortunately the meal was lukewarm. We mentioned and had the offer of warming up which we declined as we’d already tucked in. The beef wasn’t its usual high standard. Apart from that everything else including the service was very good and we will would visit again.
   

   The BellsResponded on 6 February 2025

   Dear Kim, Thank you for your feedback. We're pleased to hear you enjoyed the roast beef dinner and our service. We apologise for the lukewarm meal and the beef not meeting its usual high standard. Your comments are valuable, and we'll address these issues to ensure a better experience next time. We look forward to welcoming you again soon. Best regards, The Bells
   

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3. M

   Marco

   Cumbria

   1 review

   5.0

   1 review

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had lovely roast lunch, the pub was cosy food was good and the staff was very nice, we will come back
   

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4. r

   rosie

   London

   1 review

   5.0

   1 review

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a wonderful pub tucked away in a lovely part of Staines, great atmosphere wonderful staff and the food was amazing. Will be back again soon!
   

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5. A

   Anne

   Surrey

   3 reviews

   5.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Haven’t been to The Bells in a long time and what a pleasant surprise . Fantastic service and food
   

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6. S

   Susan

   London

   1 review

   5.0

   1 review

   Dined on 10 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was tasty with a good selection and very good value. Perhaps the wines slightly overpriced. Waiters as always, very friendly and very helpful.
   

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7. K

   Kelly

   Brighton

   2 reviews

   1.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   First off, we were placed in a back room, the table wasn’t fully set up as it only had napkins with knives on them…the room was fairly cold as well. We ordered a pint of coke each (diet for me) and we were brought 2 regular sizes. Initially we thought the waiter had just misheard or misunderstood us so we accepted. We waited a long time for our food to arrive, I had a roast chicken, my partner had fish and chips. His chips were so overcooked and my chicken was very dry, the roast potatoes were frozen, I can tell they were from an Aunt Bessie’s packet! I also ordered a side of extra pigs in blankets - being priced at £5 I would’ve expected more than 3 of them… Then we move onto dessert. It took them an age to come and take our dessert order ( I appreciate it was a busy Sunday afternoon, but we were in the back room and easily forgotten about), my partner ordered the crumble and custard which was not only burnt on the top, it concealed and when he asked me to taste it, it literally tasted of golden syrup! Not to mention it was priced at £7 and was absolutely tiny! We asked to speak to the manager and to be fair to her, she did offer my partner a new dessert or a drink but my partner felt it was too little too late at this point. She did take it off the bill for us which i was thankful for. We asked the waiter for our bill and 5 mins later he came back and asked if we needed anything else…I said yes I asked you for the bill..to which his response was “oh yeah that’s not working right now” ! I’m sorry??! What are we just meant to walk off then??!! He soon came back with the bill and we noticed that they had actually charged us for 2 pints of coke at the beginning of our meal despite bringing us the wrong sizes! But by this point we were both so annoyed we couldn’t be bothered to argue it so we just paid and left. I felt so embarrassed for recommending this place as I’d only had good experiences before, but this has really gone downhill. I won’t be returning.
   

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8. S

   Susan

   London

   1 review

   4.0

   1 review

   Dined on 3 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Roast beef good roast potatoes awful. Undercooked. Other veg average. Other meals ok. One was supposed to be trout but tasted & looked like salmon
   

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9. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on 31 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a very nice evening with my wife and daughter at The Bells. The wine I ordered was excellent and well priced and we all enjoyed well presented and very good food. Service was spot on and food was served in a timely manner. Can highly recommend.
   

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10. S

    Scanny

    Berkshire

    1 review

    4.0

    1 review

    Dined on 27 October 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 2

    They wasn’t enough carrots and could of done with a few more roast potatoes, however the meal was still lovely
    

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