The Black Penny Southbank

Review summary

1. C

   Cathryn

   London

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Really tasty scrambled eggs and smoked salmon. I found the coffee a little too bitter. We were seated straight away. Our order was taken efficiently and food came relatively swiftly. Ambiance was buzzy. Very busy and the tables were a little small - but I can understand why they would want to fit as many people in as possible in this location.
   

   The Black Penny SouthbankResponded 1 day ago

   Dear Cathryn, Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed your visit. Merry Christmas, TBP
   

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2. L

   Luis

   London

   1 review

   2.0

   1 review

   Dined on 8 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   The food was enjoyable however the menu options aren’t very clear and don’t make much sense. Why is the all day menu labelled as all day yet upon arrival we found out it is from 4pm onwards (that’s not all day). The welcome when seated wasn’t very warm and we were almost rushed into our table. The lady who served us was lovely but the service from some of the staff was very slow and blunt at certain points.
   

   The Black Penny SouthbankResponded on 11 December 2024

   Dear Luis, Thank you for taking the time to share your feedback with us. Please feel free to email us directly for further discussion. Kind regards, TBP
   

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3. R

   Ruth

   London

   4 reviews

   4.0

   4 reviews

   Dined on 7 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Busy Interesting menu Slightly pricey Food was a bit colder than it should have been and one of our partys meal was not well presented
   

   The Black Penny SouthbankResponded on 9 December 2024

   Dear Ruth, Thank you for taking the time to share your feedback with us. We take all feedback onboard and aim to provide consistently good quality to all our customers. We do hope you will try us again in the future. Take care, TBP
   

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4. R

   Rachel

   Surrey

   19 reviews

   5.0

   19 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and great staff. A lovely breakfast spot.
   

   The Black Penny SouthbankResponded on 9 December 2024

   Thank you Rachel We're happy to hear you enjoyed your time with us :) Take care, TBP
   

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5. T

   Tom

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Lovely food, nice location, friendly staff although a little slow at times.
   

   The Black Penny SouthbankResponded on 3 December 2024

   Dear Tom, Thank you for taking the time to share your valuable feedback with us. Happy to hear that you have enjoyed our food and ambience, and we look forward to welcoming you back through our doors soon. Take care, TBP
   

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6. M

   Melissa

   London

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great brunch spot! Make sure to book ahead as it was fully booked on a Saturday
   

   The Black Penny SouthbankResponded on 26 November 2024

   Thank you Melissa :)
   

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7. H

   Hailey

   London

   1 review

   2.0

   1 review

   Dined on 22 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   This was not as good as I hoped. The staff was unfriendly, the food was party but not worth mentioning and the acoustic’s are so bad that it’s hard to hear the person you’re with speak. Not the best experience.
   

   The Black Penny SouthbankResponded on 26 November 2024

   Dear Hailey, Sorry to hear that you did not have a good experience with us on this occasion. We will touch base with the team to see why we may have fell flat on this occasion. Thank you for the feedback, we are always looking for ways to improve. Kind regards, TBP
   

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8. S

   Sally

   London

   68 reviews

   3.0

   68 reviews

   Dined on 22 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Ok venue to meet a friend for brunch. Food tasty but tables packed in.
   

   The Black Penny SouthbankResponded on 26 November 2024

   Dear Sally, Thank you for your valuable feedback, we are always looking for ways in which to improve. Thank you for stopping by and giving us a try :) Kind regards, TBP
   

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9. P

   Paul

   Hampshire

   1 review

   5.0

   1 review

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Recommended to us by our daughter. Excellent food and service.
   

   The Black Penny SouthbankResponded on 26 November 2024

   Thank you Paul :)
   

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10. T

    Tim

    VIP

    London

    13 reviews

    3.0

    13 reviews

    Dined on 17 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    The menu looked great but 4 out of our 5 meals came out with issues. The coffees took a while and one of our mochas was pretty poor. It was corrected and the staff were really nice but it wasn’t a great experience unfortunately.
    

    The Black Penny SouthbankResponded on 21 November 2024

    Dear Tim, Sorry to hear we that we have not lived up to our usual standard on this occasion. We will be sure to look into what may have went wrong. Thank you for trying us out, and we hope you will consider us again in the near future. Please feel free to email us directly if you would like to discuss further. Kind regards, TBP
    

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