The Brook Bistro

Review summary

1. R

   Ruth

   South Wales

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Have eaten at Brook Bistro Whitchurch many times. Very polite and easy service, food really good and served timely. We booked lunch to celebrate my Aunts’ birthday on a Friday lunchtime.at 12.30. The restaurant was very busy but oh my word the meal service was horrendously slow. It took half hour to take our order ,40 mins to receive starters and then at 2.30, 2 hours after we sat down we received out main meals. As we had paid for two hour parking my husband had to leave the table to pay for more parking , typically, the food came whilst he was away so he returned to eat ‘kept warm steak’ . He was told he couldn’t have it cooked blue as the steak was too thin !! Whilst waiting, we asked the waitress how much longer we had to wait ,bearing in mind, two of our party had not had starters and had been waiting two hours by now, the waitress said she didn’t know and I hope as a ‘joke’ said she was scared of the chef so didn’t want to ask him- bizarre. We were not alone in having to wait, several tables were waiting as long as us. No apology, no acknowledgement and seeing as you need to confirm your booking beforehand , they would have known how busy they would be. A real shame as we have really enjoyed Brook Bistro, we will just avoid Friday lunchtime now on. Had the tip not already been included on the bill, we would not have left one. Could have asked to take it off but we just wanted to leave by that point. A real disappointment for a birthday meal especially.
   

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2. E

   Eileen

   South Wales

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food really exceptional with a good choice from the winter set menu. The three of us had separate main and desserts and we thoroughly enjoyed our meal. Un fortunately it was an hour before we were able to eat as the waitress did not come to collect our order and had to reminded after half an hour of needless waiting
   

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3. M

   Maureen

   South Wales

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, lovely ambience, great service! What more could you ask for?
   

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4. S

   Suzi

   South Wales

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   My friends and I visited The brook Bistro for Sunday breakfast and had a mostly enjoyable experience. Initially, we found the noise level from other customers and the choice of music quite overwhelming. One of our group is autistic and finds sensory overload challenging, so we asked if we could move to a quieter area. The waitress was very understanding and accommodating, quickly finding us a more suitable spot where we felt much more comfortable. The food was great, and we really appreciated the staff’s willingness to meet our needs. If you’re looking for a place that listens to its customers, this is a good choice. However, if you’re sensitive to noise, it might be worth asking for a quieter area when you arrive.
   

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5. A

   Ann

   Oxford

   3 reviews

   5.0

   3 reviews

   Dined on 23 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went with friends and had the new menu 3 course set lunch. All courses were delicious. As always staff were friendly and helpful.
   

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6. H

   Heather

   VIP

   South Wales

   5 reviews

   5.0

   5 reviews

   Dined on 21 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday meal. Lovely food, fantastic service and a lovely setting in the glass room. Brooke’s never disappoints. See you soon 😊
   

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7. L

   Louise

   VIP

   South Wales

   3 reviews

   5.0

   3 reviews

   Dined on 21 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food, great service. Will definitely be back would highly recommend..
   

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8. C

   Cath

   South Wales

   1 review

   5.0

   1 review

   Dined on 18 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect setting, wonderful hosts and delicious food.
   

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9. G

   Gaynor

   South Wales

   1 review

   5.0

   1 review

   Dined on 16 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great restaurant to visit in the middle of Whitchuch Cardiff. Easy to walk to with great food and friendly atmosphere and staff
   

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10. M

    Maureen

    South Wales

    3 reviews

    5.0

    3 reviews

    Dined on 16 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Such a lovely time again at the Brook Bistro. The food was excellent, from steak to fish cooked to perfection! The service was unobtrusive, but timely and friendly! This is a gem in the heart of Whitchurch!
    

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