The Canadian Icehouse - Ice District

Review summary

1. J

   Jonathan

   Calgary

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   We got the VIP- experience and it was not worth the $75.00 for two. Nachos weren't great, neither were the dangles/drinks. Booked 3 weeks in advance, asked for a good seat and got put in the back corner. It was not a great atmosphere. Our server was good, polite, fast and efficient . I would not recommend paying for the VIP experience
   

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2. J

   Jennilee

   VIP

   Edmonton

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   We had an unforgettable night in the Ice Room! Whether you're a vodka enthusiast or not, this is an experience you definitely shouldn't miss.
   

   The Canadian Icehouse - Ice DistrictResponded 1 day ago

   Thank you so much for sharing your experience! We're thrilled to hear that you had an unforgettable night in our Ice Room. Whether you're a vodka connoisseur or just looking for something unique, we’re so glad you enjoyed the experience. We hope to welcome you back soon for another memorable time! Cheers!
   

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3. C

   Corey

   Edmonton

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   It's pub food and not great. Very limited selection. If your just their to drink, it's fine.
   

   The Canadian Icehouse - Ice DistrictResponded 1 day ago

   Thank you for your honest review. We're sorry to hear that our food didn’t meet your expectations. We strive to offer a selection that complements our drinks, but we’re always looking for ways to improve. We truly appreciate your feedback and will take it into consideration as we continue to refine our menu. We're glad to hear you enjoyed the atmosphere, and we hope you’ll consider giving our food another try next time!
   

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4. A

   Alex

   Calgary

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Perfect before a game! Would recommend if you’re planning on going to the oilers.
   

   The Canadian Icehouse - Ice DistrictResponded 3 days ago

   Alex- We'd just like to thank you very much for taking the time to send us a positive review! We strive to make every experience a great one and we hope you'll come back and visit us again - Cheers!
   

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5. A

   Amy

   VIP

   Edmonton

   15 reviews

   5.0

   15 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent- than you knowing about gf and celiac! We appreciate so much!
   

   The Canadian Icehouse - Ice DistrictResponded on 23 December 2024

   Thank you so much for your kind words! We’re thrilled to hear that you appreciated our efforts to accommodate gluten-free and celiac dietary needs. It’s always our top priority to make every guest feel safe and well taken care of. We look forward to welcoming you back soon!
   

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6. R

   Robert

   Edmonton

   28 reviews

   4.0

   28 reviews

   Dined on 19 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great place to go before going to a hockey game Good was really good service was very friendly I will be back
   

   The Canadian Icehouse - Ice DistrictResponded on 23 December 2024

   Thank you for your 4-star rating! We're so glad you enjoyed your experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
   

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7. J

   Janet

   New Orleans

   1 review

   5.0

   1 review

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our office Christmas luncheon was beautifully located at a table just outside a snow covered ice rink.. the menu had enough variety for 8 of us, the service was so friendly and efficient, the food was great and the bill was reasonable. I loved the chipotle mango wings - delicious!
   

   The Canadian Icehouse - Ice DistrictResponded on 23 December 2024

   Thank you so much for sharing this wonderful review! We’re thrilled to hear that your office Christmas luncheon was such a success. The snow-covered ice rink sounds like the perfect setting for a festive meal, and we’re so glad the variety of our menu, friendly service, and delicious food (especially the chipotle mango wings!) helped make your gathering memorable. We’d love to welcome you and your team back anytime. Happy holidays!
   

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8. B

   Brian & Shannon

   Edmonton

   1 review

   4.0

   1 review

   Dined on 15 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Oil Kings game was on at Roger’s, didn’t seem busy. Very good mood/ambiance, was steady but not busy. Our table was served swiftly, food arrived quickly to meet our deadline for our son’s hockey team exp @ Roger’s. My only critique was the regular fries for myself were obv reheated/under the heating lamp and were old. My son’s fries were hardly cooked and cold/mushy in the middle-he ate them but when I had one, it wasn’t right. Prices are a bit steep but that’s everywhere. Would be nice if I had fresh/hot fries for son & myself with the way prices are. Otherwise, great experience & will go back.
   

   The Canadian Icehouse - Ice DistrictResponded on 17 December 2024

   Hey Brian and Shannon , Thank you for taking the time to leave us a review and share your feedback! We’re glad to hear that you enjoyed the atmosphere and the quick service during your visit. However, we're sorry to hear about the issues with the fries. We aim to serve fresh, high-quality food, and it’s disappointing to learn we missed the mark on this occasion. We'll be sure to look into this with our kitchen team to ensure this doesn’t happen again. We truly appreciate your understanding and your kind words about the overall experience. We look forward to welcoming you and your family back soon for another great meal. Thank you again for your feedback!
   

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9. K

   Kevin

   Edmonton

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was not great. Perhaps the restaurant was understaffed but we waited awhile to order. Once the meals were served we had to ask for cutlery. Drinks are very expensive. Expect to pay $200+ for a basic meal and drink for 4 people. We probably won’t go back.
   

   The Canadian Icehouse - Ice DistrictResponded on 17 December 2024

   Thank you for sharing your feedback. We sincerely apologize for the service experience you had during your visit. It’s always our goal to provide attentive and efficient service, and it’s clear we fell short this time. We’ll address this with our team to ensure we’re providing a better experience moving forward, especially with regard to timely service and proper table setup. Regarding the pricing, we understand that dining out can be an investment, and we strive to offer quality dishes and drinks that reflect the value of your experience. We genuinely appreciate your input and hope you'll reconsider visiting us in the future. We’d love the opportunity to provide you with a better experience. Thank you again for your valuable feedback!
   

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10. C

    Cindy

    Edmonton

    1 review

    5.0

    1 review

    Dined on 10 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic experience. We were a very large group of people. The girls where very accommodating to have us able to all sit close together
    

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