The Capital Grille - Lombard

Review summary

1. R

   Rex

   VIP

   Chicago

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a treat to eat at this restaurant. Very comfortable environment with pleasant and very friendly staff.
   

   Is this helpful?

   Report
2. N

   Nancy

   VIP

   Chicago

   43 reviews

   5.0

   43 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Christmas Eve meal! Even though they were very full, the service was excellent. The steak was perfect, the sides plentiful, and the cocktails well mixed.
   

   Is this helpful?

   Report
3. A

   ANAESE

   VIP

   Chicago

   9 reviews

   2.0

   9 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Not the best experience for our Christmas Eve dinner. I Ordered a steak medium rare. When the food came, my steak was overcooked. The waiter offered to make another one, I was happy with his attention, however I waited 23 minutes for my new steak. At this point, my husband had already eaten more than half his meal (I didn’t want him to wait as his would get cold) and the sides that we ordered were cold. The new steak came back charred on the outside, didn’t taste good at all. They did bring back more mushrooms, however, they were in a smaller plate than the initial one we ordered. We ordered potatoes and those weren’t replaced for me to enjoy eating warm, so I ate the cold ones that were sitting on the table. I was so sad we weren’t able to enjoy our meal together, as we look forward to this evening at Capital Grille every year. To add, I booked this reservation in early November. I requested booth seating and we were not honored this request upon arrival. These preferences should be highly considered a priority when someone books long in advance. Upon arrival, the valet was inside chatting amongst themselves, did not greet us or attempt to receive the car. We waited for a while before parking the car ourselves. I have to note, we weren’t charged for the meal and were given a gift in the amount of one more steak, which I appreciated, however, I’m not sure that we will return.
   

   Is this helpful?

   Report
4. K

   Kristie

   VIP

   Chicago

   78 reviews

   5.0

   78 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent evening. I would say if a server has a large table and smaller tables would be good for the manager to help out. The smaller tables often suffer from the lack of availability of the server. We skipped dessert as it took too long between courses. On a positive note, saved us calories. Food was outstanding!
   

   Is this helpful?

   Report
5. L

   Lori

   VIP

   Chicago

   10 reviews

   4.0

   10 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our table unfortunately and fortunately was in a corner near a drafty door. While it was a good spot as it was quiet, it was COLD. I don't understand why they don't have a curtain over that door as it wasn't marked as an emergency exit. Our entire group commented about the draft. Also service was good not great like we have had in the past. Seemed like it took longer for things. Probably because we were stuffed in that corner. This was our 2nd Xmas Eve celebrating there. If we come next year will for sure put some requests on my reservation. Food was excellent as always.
   

   Is this helpful?

   Report
6. C

   Carolyn

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my birthday as well as Christmas Eve. The table was decorated and I received a beautiful birthday dessert plate! They made the dinner perfect!
   

   Is this helpful?

   Report
7. j

   josh

   Chicago

   16 reviews

   5.0

   16 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time at this location and it was as expected - delightful. Terrific service and food. A Christmas Eve experience to be remembered.
   

   Is this helpful?

   Report
8. S

   Sue

   Chicago

   66 reviews

   5.0

   66 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful restaurant! Food was outstanding and service excellent!
   

   Is this helpful?

   Report
9. J

   Joanne

   VIP

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our wonderful evening got off to an excellent start when we were given the table I had requested - thank you so much for that! Everything after that was as great as we have come to expect from Capital Grill, attentive unobtrusive service, great cocktails and first class steaks. Our Christmas family get together was an enjoyable success because we picked the right place.
   

   Is this helpful?

   Report
10. E

    Elizabeth

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful waiter, Andrew, who made the evening very enjoyable. The food, the ambience, and the service, were excellent and we will definitely be returning soon.
    

    Is this helpful?

    Report