The Charlotte

Review summary

1. OT

   OpenTable Diner

   Dallas1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The ambiance is wonderful. The mocktail was great. Service was good. One of the hiccups was a scheduled reservation at 4, and didn’t get seated until about 4:30, no apologies, no water offer, when your plates are averaging $30/plates it’s the little things… or be forthcoming that we may need to wait a bit. They’re probably understaffed because the whole dining room was empty. Pasta was okay (rigatoni). Menu was a bit all over the place but that’s American bistro. Nothing about the experience made me want to return, but it wasn’t bad, just ok.
   

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2. OT

   OpenTable Diner

   Columbus1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was very good. Food came out fast, hot & good. Good vibe and music was perfect. Definitely will go back.
   

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3. N

   Noah

   Tulsa3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, nice service, clean and fun atmosphere. I recommend the spicy vodka pasta with chicken
   

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4. s

   sunnya305

   Dallas13 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I can't remember my waitress' name but she was amazing. Top tier customer service. I ordered the brazino with a side of whipped potatoes. The flavor on both were on point. I would definitely reorder that meal again.
   

   The CharlotteResponded 1 day ago

   Hi Sunnya, We’re thrilled to hear that you enjoyed your night out at The Charlotte. It's wonderful to know that our Branzino and whipped potatoes hit the spot! We're glad you found our vibe to be good, and that you had great customer service. We look forward to serving you again soon. Best Regards, The Charlotte Management Team
   

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5. D

   Dominique

   Nashville2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food as always! I love to bring people here from out of town!
   

   The CharlotteResponded 1 day ago

   We're thrilled to hear that you had an amazing experience at The Charlotte. We strive to provide a 10/10 experience and your kind words affirm that we're on the right track. We're looking forward to your return and any other guest that you bring! Best Regards, The Charlotte Management Team
   

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6. J

   Jordan

   Unspecified1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very great experience and got our food and drinks so fast great customer service would recommend the whole world to come see what you have to offer
   

   The CharlotteResponded 1 day ago

   Hi Jordan, We're thrilled to hear that you had an amazing experience at The Charlotte. We strive to provide a 10/10 experience and your kind words affirm that we're on the right track. We're looking forward to your return and promise to keep up the good work. Best Regards, The Charlotte Management Team
   

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7. T

   Tammy

   Dallas1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food, drinks, and server excellent, front house staff needs work.
   

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8. P

   Penny VIP

   Dallas15 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was great. We had the crab claws. Delicious. The spinach artichoke dip is your traditional. Very good. Shared the Caesar salad with blackened chicken. And papayas as a side. DeAnna was very friendly and professional, she gave us great recommendations. The chocolate chip cookies were cute. Cut out in teddy bear shapes.
   

   The CharlotteResponded 1 day ago

   Hi Penny, We’re thrilled to hear that you enjoyed your experience at The Charlotte. It's wonderful to know that our food hit the spot! We're glad you found our vibe to be good, and we're glad you enjoyed our happy hour. We look forward to serving you again soon. Best Regards, The Charlotte Management Team
   

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9. A

   Arleen

   Dallas32 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Pretty pricey with a small menu but strange food pairings. Seemed really disjointed in its offerings.
   

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10. A

    ASHLEY

    New York City5 reviews

    2.0

    Dined 5 days ago

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 5

    Server Charlotte did not notify me that happy hour smash burger does not come with the fries. Who would expect not having a fry with the burger? And notified my friend that wagyu grizzy is a hot dog to my friend. Also, try to take my plate away even my pickle was not done. However, even customer not keep using utensils- that does not mean you take it away without asking. And she took fries away without asking too. Not even refill my friend’s soft drink till it showed the bottom of the glasses. The place was really cute and pretty, planned to come back when I walked into the restaurant but Charlotte ruined my dinner time. I saw your restaurant in instagram and so excited to visit. I did not appreciate her job and because of her unprofessional attitude and the service- my first impression changed. felt like wasted $10 there.
    

    The CharlotteResponded 3 days ago

    Thanks for the feedback, Ashley. We're sorry to hear that your experience with our food didn't meet your expectations. We always strive to provide delicious dishes that are sure to please our guests, and it seems we missed the mark this time. We appreciate your honest feedback and will definitely take it into consideration as we continually strive to improve our food offerings. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Charlotte Management Team
    

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