The Chateau - Franklin

Review summary

1. J

   Judi

   Rhode Island

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   My second time here I was not impressed, I expected higher quality for a place that requires reservations. I don’t know if the dishwasher wasn’t working but everything was dirty, the server did replace. My first experience was good but seems lately after COVID happened these places are struggling to return back to their normal ways.
   

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2. E

   Elizabeth

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always delicious at the château. I had chicken marsala, salad, and a glass of red wine! All was delicious and our waitress was lovely. Thank you very much. It was a great Valentine’s Day.
   

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3. J

   Joanna

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Steph was amazing! Very attentive for a valentines dinner with my daughter!
   

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4. C

   Cameron

   Greater Boston

   1 review

   3.0

   1 review

   Dined on 24 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The service was great. From the greeting to our waitress was friendly and very conscientious. The food was good, not great. The meals were not really flavorful. My whole clams were dry and not strong flavored. My wife's butterfly shrimp were kind of flat too. All in all, the visit was good and the food average. The atmosphere was good for conversation but the air was cool, so we were a little uncomfortable.
   

   The Chateau - FranklinResponded on 3 February 2025

   Thank you for your feedback, Cameron. We’re glad you enjoyed the friendly and attentive service at The Chateau Franklin—that’s the kind of hospitality we strive for. We’re sorry to hear the food didn’t quite meet expectations, as we take pride in serving flavorful, high-quality meals. Your input is valuable, and we’ll share it with our kitchen team to ensure we’re delivering the best experience possible. We appreciate your support and hope to welcome you back for a more satisfying meal in the future!
   

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5. R

   Robert

   VIP

   Greater Boston

   34 reviews

   3.0

   34 reviews

   Dined on 7 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I sat at the bar before my party arrived. The bartender gave me (2) drinks that were made improperly. I spoke to her about this and evidently the lines into the bar soda gin had been mixed between tonic water and ginger ale. My party arrives and we were seated for dinner. My invoice numbers are: 0073 0083
   

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6. M

   Maureen

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Erik as our server. He was outstanding. He definitely went above and beyond what we needed from him. The food was great. I wish they had better plating for entrees. It seemed a bit out of date. Bread was delicious! Overall a great date night.
   

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   The Chateau - FranklinResponded on 15 January 2025

   Thank you for the wonderful review, Maureen! We’re thrilled to hear Erik provided outstanding service and made your date night special. It’s great to know you enjoyed the food and bread, too! We appreciate your feedback about the plating and will keep it in mind as we continue to improve. Looking forward to welcoming you back for another great night soon!
   

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7. R

   Ray

   VIP

   Greater Boston

   83 reviews

   4.0

   83 reviews

   Dined on 15 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Overall had a very good experience. First time at this location. Will return
   

   The Chateau - FranklinResponded on 18 December 2024

   Ray, we’re so pleased you had a great first experience at The Chateau Franklin! Your feedback means a lot to us, and we’re excited to hear you’ll be returning. We’ll have another delicious meal waiting for you soon!
   

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8. M

   Mark

   VIP

   Greater Boston

   16 reviews

   5.0

   16 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good old fashion Italian food served simple and good.
   

   The Chateau - FranklinResponded on 18 December 2024

   Mark, thank you for your kind words about The Chateau Franklin! We’re delighted to hear you enjoyed our classic Italian dishes served with simplicity and great taste. We look forward to welcoming you back for more delicious meals!
   

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9. B

   Brendan

   VIP

   Greater Boston

   1 review

   3.0

   1 review

   Dined on 23 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Always understaffed, hostess was clearing tables , everything was slow
   

   The Chateau - FranklinResponded on 2 December 2024

   Thank you for sharing your experience, Brendan. We recognize that staffing challenges can impact the dining experience, and we’re actively working on solutions to address this. We appreciate your patience and hope to provide faster service during your next visit.
   

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10. J

    Julie

    Greater Boston

    1 review

    1.0

    1 review

    Dined on 17 November 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    It was very poor service and the food wasn’t as good as it should have been. Disappointed and it was my daughter’s birthday!
    

    The Chateau - FranklinResponded on 2 December 2024

    Julie, we’re deeply sorry to hear that your daughter’s birthday celebration didn’t live up to expectations. Special occasions deserve to feel extraordinary, and we regret that wasn’t the case. Your feedback is taken seriously, and we’ll work to improve in both service and food quality. We hope to have the opportunity to make it up to you in the future.
    

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