The Chateau - Norton

Review summary

1. M

   Maureen

   Greater Boston

   14 reviews

   vip
   4.0

   14 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were offered a booth or window table, after picking a high top table on the reservation. They don’t have high tops. It shouldn’t be on the reservation. At night, the window seats shouldn’t be offered. It’s cold in that area, some blinds were pulled down and the windows re useless. Our server was great and the food was great.
   

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2. A

   Arthur

   New York City

   7 reviews

   vip
   3.0

   7 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food service was slower than usual on this day. However our server was fantastic.
   

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3. T

   Thomas

   Greater Boston

   61 reviews

   vip
   5.0

   61 reviews

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything we ordered from the Early Bird Menu was delicious and the entire 3 course meal - which included coffee AND dessert - was an excellent value. Jack, our server, was very attentive, and the only negative was that our entrees were brought to the table before my wife was even 1/4 the way through her salad. A better (slower) pace would have been appreciated.
   

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4. c

   cathy

   Greater Boston

   25 reviews

   5.0

   25 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Outstanding server-Jack! Professional, pleasant, knowledgeable, helpful. Food was very good, a pleasant surprise from the last few years. Looking forward to coming back
   

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5. D

   Dianne

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined on 22 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   twilight special until 5:00 pm - lots of great choices, large portions and excellent service
   

   The Chateau - NortonResponded on 24 October 2024

   Thank you, Dianne! We're delighted you enjoyed the Twilight Special at The Chateau Norton, along with the generous portions and excellent service. Your kind words mean a lot to us, and we look forward to welcoming you back soon for another great dining experience!
   

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6. N

   Nancy

   Greater Boston

   24 reviews

   vip
   3.0

   24 reviews

   Dined on 18 October 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Turkey was dry squash and mashed potatoes were perfect Server was excellent as we had many requests Will go again
   

   The Chateau - NortonResponded on 24 October 2024

   Thank you for your honest feedback, Nancy. We're glad to hear the squash, mashed potatoes, and service met your expectations! We'll certainly pass along your comments about the turkey to our team to ensure improvements. We appreciate your continued support and look forward to welcoming you back to The Chateau Norton soon!
   

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7. R

   Richard

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined on 11 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   You can always count on the comfortable booths, service and food.
   

   The Chateau - NortonResponded on 17 October 2024

   Thank you, Richard! We're delighted to hear that you enjoyed the comfortable booths, great service, and delicious food at The Chateau Norton. It's wonderful knowing we can be your go-to spot. We look forward to welcoming you back again soon!
   

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8. b

   brian

   Greater Boston

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 5 October 2024

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 4

   Overall bad experience. The staff tried hard and was well intentioned, but not competent. Even food from the fryer came out inedible which I haven’t seen before. The waiter forgot to deliver waters after being asked, didn’t check on how we were doing after food arrived, and didn’t notice that no one could eat the dishes we were served. My positive would be that the appetizer arrived before the entree. As a middle age adult, I have eaten out a few times a week, and this is my first lifetime “constructive” review.
   

   The Chateau - NortonResponded on 8 October 2024

   Thank you for your feedback, Brian. We’re sorry to hear that your recent visit to The Chateau Norton didn’t meet your expectations. While we’re glad the staff showed effort, we regret that the overall experience, including the quality of the food and service, didn’t reflect the high standards we strive for. Your insights are important, and we hope you’ll give us another chance in the future to show you the enjoyable dining experience The Chateau is known for.
   

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9. S

   Steve

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 28 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our party was greeted and brought to a table we felt was unsuitable. While our host went to get us another table, a second employee came and showed how we could adjust our current table. The second table was actually better for our party (1st Star!) Our waitress came over quickly and took our drink orders. She did an amazing job all evening .(Star 2!) The restaurant was busy but it appeared that all tables were being served quickly and efficiently. (Star 3!) The food was very good. No complaints from anyone at our table. (Star 4!) We did order dessert and that was delicious as well. (Star 5) A very enjoyable evening!
   

   The Chateau - NortonResponded on 4 October 2024

   Thank you, Steve! We're delighted to hear about your enjoyable evening at The Chateau Norton. It's wonderful that our team worked together to ensure you had the perfect table, and we’re thrilled to know the service and food hit the mark for your party. We appreciate all five stars and look forward to welcoming you back soon for more great meals and service!
   

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10. A

    Andy

    Greater Boston

    1 review

    5.0

    1 review

    Dined on 14 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great time and great food! So patient with our kids too!
    

    The Chateau - NortonResponded on 17 September 2024

    Thank you, Andy! We're delighted to hear you had a great time and enjoyed the food. It's always a pleasure to make dining with the family enjoyable, especially with the little ones! We look forward to welcoming you all back soon!
    

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