The Chop House - Augusta

Review summary

1. G

   Glenn

   Western NC

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Seating was prompt with online reservations. Our server was prompt taking our order. However, I did not get my soup until everyone else was nearly finished with their salad and that was after reminding our server that I had ordered a soup. It did come out warm. My husband and I ordered a ribeye. The ribeye was tough to cut and too much fat. Surprising for a steak place. Would not recommend the ribeye. Have had better ribeye from Costco. Everyone else’s meal was above average.
   

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2. S

   Shontale

   Central Georgia

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I had our 1st anniversary dinner tonight. It was perfect! From the door, kitchen and floor, service was all around 5 stars
   

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   The Chop House - AugustaResponded on 15 November 2024

   We're thrilled to know you and your husband celebrated your 1st anniversary with us in a perfect 5-star atmosphere, Shontale. Thank you for choosing us for such a special occasion.
   

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3. J

   Jerri

   Central Georgia

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   Was really expecting more. The food wasn’t good it was very loud inside the restaurant. I had to remind the waiter that I had ordered a salad. My wife was finished with her salad as I was still waiting on mine to be served.
   

   The Chop House - AugustaResponded 4 days ago

   We strive to provide a superior dining experience and are sorry to hear about your salad order, and the volume in the restaurant, Jerri. Please share your feedback on our website and reference this review so we can address your concerns. Thank you.
   

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4. K

   Katrina

   Charleston

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice experience food was great, service was great.
   

   The Chop House - AugustaResponded on 4 November 2024

   We're glad you enjoyed your experience with us and appreciated the food and service. Thank you for sharing! Looking forward to your next visit.
   

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5. D

   David

   Raleigh

   1 review

   5.0

   1 review

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Good as usual. Got the chopped salad and added steak. So good
   

   The Chop House - AugustaResponded on 4 November 2024

   Your feedback means a lot, David. We're thrilled to know you enjoyed the chopped salad with steak. Looking forward to your next visit!
   

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6. K

   Kathryn

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience 10/10 definitely recommend! Will be back.
   

   The Chop House - AugustaResponded on 29 October 2024

   We appreciate your fantastic review, Kathryn! Your enthusiasm for our place is infectious, and we're excited to welcome you back for another excellent dining experience soon.
   

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7. T

   Taylor

   Detroit

   1 review

   1.0

   1 review

   Dined on 19 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our waiter wasn’t attentive. He made sure to service the tables around more than he did ours. I get if people are not having a good work and then sometimes you have to work through it but it just wasn’t a pleasant experience. We were there for my mom’s birthday and it just didn’t feel special. When he asked my mom if we were ready to order, she said yes and then the next thing I know he’s over at another table..what was that?? And it seemed we had to ask for everything when he would come back to the table because we didn’t know when we would see him next. We frequented Chop House right when it opened here and I’m sure the restaurant has seen lots of servers come and go. It also needs to see some of the furniture come and go too. Our tables were two different shapes, making for awkward seating. The chairs were wobbling and the table cloths were dirty. Customer service is getting out of hand these days. It just wasn’t a pleasant experience.
   

   The Chop House - AugustaResponded on 30 October 2024

   Taylor, thank you for sharing your experience. Creating a comfortable and attentive atmosphere is important to us, especially for special occasions like your mom's birthday. We value your input and would like to address your concerns. Please reach out to us through our website and mention this review.
   

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8. V

   Vicky

   Central Georgia

   1 review

   5.0

   1 review

   Dined on 6 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was very attentive to our needs & the food was delicious!
   

   The Chop House - AugustaResponded on 10 October 2024

   We're delighted you enjoyed your meal and attentive service, Vicky! We aim to provide a superior dining experience and are thrilled to have achieved this during your visit. Thank you for sharing your feedback!
   

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9. M

   Michelle

   Charleston

   1 review

   3.0

   1 review

   Dined on 21 September 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Waiter took forever, kept forgetting our drinks, I guess she had a lot of tables but was good after getting our food out . Overall it was a good experience…
   

   The Chop House - AugustaResponded on 26 September 2024

   Thank you for your specific praise about our business. Please never hesitate to let us know how we can even better serve you....including what we need to do to get a 5 star rating from you.
   

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10. P

    Pat

    Raleigh

    9 reviews

    2.0

    9 reviews

    Dined on 30 August 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 3

    The cheese sticks were the best thing that we had. The chowder was ok. Baked potatoes were good, but the ribeye was in a sauce that was over powering and the horseradish in the filet was tasteless. Our server was attentive, but the food was lacking. This is not a place we would choose to return.
    

    The Chop House - AugustaResponded on 9 September 2024

    We appreciate your feedback and will use it to enhance the dining experience for all. We stand by our food quality 100% and hope you'll give us another chance to earn your 5-star review. Please be sure to mention this to a manager the next time you dine with us so we can make it right.
    

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