The Chalet at the Fairmont Chateau Whistler

4.1

346 Reviews

CAN$31 to CAN$50

Global, International

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2 people

1 Jan 2025

19:00

Booked 10 times today

Charming
Child-friendly
Good for groups

Indulge in savoury fondues, house-made pâté, schnitzel, rösti, and artisan charcuterie platters. Featuring European-inspired alpine cuisine, the Chalet’s menu offers the perfect collection of warm and welcoming dishes you’d expect in North America’s favourite mountain resort. Be sure to save room for the chocolate fondue dessert and an after-dinner selection from the schnapps wagon.

Additional information

Dining style
Casual Elegant
Price
CAN$31 to CAN$50
Cuisines
Global, International, Fondue, Austrian
Hours of Operation
Daily 5:00 pm–9:00 pm
Phone number
(604) 938-8000
Website
https://www.chateau-whistler.com/dine/the-chalet/
Payment Options
AMEX, Mastercard, Visa
Dress code
Smart Casual
Executive Chef
Cliff Crawford

Location
4612 Blackcomb Way, Whistler, BC V0N 1B4
Area
Whistler Village
Cross Street
Across from the Four Seasons Hotel
Parking details
Complimentary parking for Whistler restaurants at The Fairmont Chateau Whistler is available. Please see the Guest Services team at The Fairmont hotel’s front door. For Whistler dinner guests of The Chalet and Clubhouse, we will be pleased to provide your transfer directly to and from Fairmont Golf Course.
Additional
Gluten-free Options

What 346 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1

4.1 based on recent ratings

4.1Food
4.7Service
4.6Ambience
3.8Value

Noise • Moderate

346 Reviews

A
Anna
VIP
Seattle
2 reviews
5.0
2 reviews
Dined 1 day ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 3
Too many children running around, parents not controlling them.
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N
Nick
VIP
New York City
5 reviews
2.0
5 reviews
Dined 3 days ago
1. Overall 2
2. Food 1
3. Service 5
4. Ambience 4
Used to be really solid, but food has gone downhill over the past several years and this year was the worst. We will not be back, can prepare a better fondue experience at home.
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S
Sarah
VIP
New York City
5 reviews
2.0
5 reviews
Dined 4 days ago
1. Overall 2
2. Food 3
3. Service 4
4. Ambience 5
Took almost 3 hours. I’m not sure how it takes so long to basically get cheese. Our soup and salads came out but took over an hour to get our main meal. They then informed us they didn’t have the meat that came with our meal. Waitress was great and comped us drinks and appetizers. Just overall too long and not the best food
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A
Atila
Toronto
1 review
2.0
1 review
Dined on 24 December 2024
1. Overall 2
2. Food 1
3. Service 5
4. Ambience 5
I chose The Chalet for the Fondue Experience to celebrate two very special occasions: my 21st wedding anniversary and my mother’s first visit to Canada from Brazil. Unfortunately, the experience did not live up to the expectations we had for such a meaningful evening. The first fondue, a cheese fondue, was overly salty and had a watery consistency, with only two types of cheese. It lacked the richness and sophistication one would expect from a proper cheese fondue. The second course, a chicken broth for cooking pieces of meat, turned out to be quite tiresome. The cooking process was so slow that we were already fatigued before we even made it halfway through the available meat. The biggest disappointment of the evening was the chocolate fondue. What should have been rich, pure chocolate was instead a low-quality chocolate cream, seemingly mixed with starch or other fillers to bulk it up. This compromised both the flavor and texture significantly. While the ambiance and service were excellent, the quality of the food did not meet the standards expected for such a significant celebration—or for the price charged. Sadly, the experience failed to make our special evening as memorable as we had hoped.
The Chalet at the Fairmont Chateau WhistlerResponded 4 days ago
Dear Atalia Thank you for taking the time to tell us about your experience at the Fairmont Château Whistler. I am sorry that your experience did not meet your expectations; especially with the quality of the food specifically the steak; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chalet Manager
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B
Bertha
VIP
Denver
21 reviews
5.0
21 reviews
Dined on 22 December 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Extraordinario lugar !!! Delicioso y hermoso con buen servicio buenas opciones fe vino , super cozy y romántico
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N
Nancy
San Francisco
1 review
2.0
1 review
Dined on 22 December 2024
1. Overall 2
2. Food 1
3. Service 3
4. Ambience 3
The initial contact at the host station was not very friendly and we were largely ignored. After I mentioned it, they seemed helpless and chaotic. Later they explained it was messy with the previous party wanting to change tables several times. However, that was not explained to us and the iPad with our reservation was taken away so no one knew what to do. They made up for it by comping our drinks and giving us a very nice table by the fireplace. Our waitress was excellent and provided exceptional service. The food, however, was quite pricey, but not of value. The ambience was not of a chalet in snow country. Very bright lights and there was a busy-ness there. Also trying to get a shuttle over from the Fairmont hotel was stressful. No one seemed to know what was happening and we kept getting the wrong answers. What we read on the website did not match what we experienced. I don’t think we will return. A very different experience than what we have had at the other Fairmont restaurants in Whistler at the Grill Room and Wildflower. Both of which we return often during our stays in Whistler.
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N
Nikki
Vancouver
1 review
5.0
1 review
Dined on 20 December 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great food and Mel was a great server with great recommendations. Will go again.
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N
Natalie
Charleston
8 reviews
5.0
8 reviews
Dined on 19 December 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Cheese fondue was yummy and our server, Holly, was super friendly and on pointe. Would definitely recommend the Chalet!
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K
Katerina
London
1 review
5.0
1 review
Dined on 17 December 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Amazing service. Holly was outstanding. Perfect alpine experience
The Chalet at the Fairmont Chateau WhistlerResponded on 17 December 2024
Thank you for the 5 star rating !
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S
Sarah
Vancouver
1 review
2.0
1 review
Dined on 16 December 2024
1. Overall 2
2. Food 1
3. Service 4
4. Ambience 4
The ambiance is beautiful in winter time. There was Christmas decorations, Christmas tree, fireplaces going, snow in the background. It wasn’t too loud. Our server was very knowledgable and attentive. But, we would not go back. The food is way over priced for what you get. The cheese fondue only comes with pickles and bread, and you have to pay 2x for it as it’s a two person minimum. (Along with anything else you get) The French onion soup was very good, but again not worth the price. The steak was fatty and shaved super thin and tasteless. We had to spit it out. The server was very apologetic and offered if we wanted something else. We tried the sausage, but it was mushy inside and wet and again had to spit it out. After that we asked for the check and skipped the chocolate fondue. Over all, good service, beautiful location, but over priced and meat is very below average.
The Chalet at the Fairmont Chateau WhistlerResponded on 18 December 2024
Dear Sarah, Thank you for taking the time to tell us about your experience at the Fairmont Château Whistler. I am sorry that your experience did not meet your expectations; especially with the quality of the food specifically the steak; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chalet Manager
Is this helpful?

FAQs

The Chalet at the Fairmont Chateau Whistler is rated 4.1 stars by 346 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

1 Jan 2025

19:00

Booked 10 times today

Google Map for The Chalet at the Fairmont Chateau Whistler

4612 Blackcomb Way, Whistler, BC V0N 1B4

Additional information

Cross Street
Across from the Four Seasons Hotel
Area
Whistler Village
Hours of Operation
Daily 5:00 pm–9:00 pm
Price
CAN$31 to CAN$50
Cuisines
Global, International, Fondue, Austrian
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
Complimentary parking for Whistler restaurants at The Fairmont Chateau Whistler is available. Please see the Guest Services team at The Fairmont hotel’s front door. For Whistler dinner guests of The Chalet and Clubhouse, we will be pleased to provide your transfer directly to and from Fairmont Golf Course.
Payment Options
AMEX, Mastercard, Visa
Executive Chef
Cliff Crawford
Additional
Gluten-free Options

Website
https://www.chateau-whistler.com/dine/the-chalet/
Phone number
(604) 938-8000

The Chalet at the Fairmont Chateau Whistler

Make a booking

Additional information

Menu

What 346 people are saying

Overall ratings and reviews

FAQs

How is The Chalet at the Fairmont Chateau Whistler restaurant rated?

Is The Chalet at the Fairmont Chateau Whistler currently accepting bookings?

Make a booking

Additional information