The Cooperage American Grille

Review summary

1. N

   Nicole

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time celebrating my husband's birthday with our kids. Everything from the service to the cocktails to the cuisine was great. My 10 month old granddaughter also enjoyed the butter noodles.
   

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2. K

   Kish

   San Francisco

   12 reviews

   vip
   4.0

   12 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Another solid experience here. Good atmosphere good service and good food. This was my first time there on a Sunday and I really enjoyed the brunch menu. A nice variety of good options. Recommend it for brunch for sure
   

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3. A

   Angela

   San Francisco

   29 reviews

   4.0

   29 reviews

   Dined on 15 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Reservation for 7 - high tops but we were seated in the middle with no-back chairs. Luckily they had a spot in the main dining area instead. Great drinks and cocktails. We all ordered dinner and food came out in good time. Unfortunately one of us got raw chicken. They immediately fixed it but we took the dinner to go since it took some time to replace. My Chinese chicken salad was pretty good. Not too much dressing. Maybe slightly dry. Everyone else seemed to enjoy their dinner. They brought a nice ice cream dessert with a candle for a birthday. Parked at Macy's and walked through. Some of us parked at the bank. No ticket. 🙏
   

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4. t

   thad

   San Francisco

   27 reviews

   vip
   3.0

   27 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We keep coming back and expecting a better experience. Sadly the new location did not improve the value. Food was ok…but certainly not worth the cost. Two overcooked Salmon dishes (not $36 per plate of value) and one eggplant parm. Side dish of “seasonal veggies” (carrots and green beans looked and tasted right out of a Birdseye Frozen Food bag). The tuna tartar was good! Service was decent. Friendly and fast at first…a little less attentive as time wore on. Great location….they just need to upgrade the menu and value equation.
   

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5. L

   Luisa

   San Francisco

   25 reviews

   vip
   5.0

   25 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the third time back for the four of us and, again, great food and service! The only thing that needs to change is their website menu, which is different than in the restaurant. Our server said he keeps brining it to management’s attention.
   

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6. K

   Karla

   San Francisco

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice experience, tasty food and the service was great!
   

   The Cooperage American GrilleResponded on 7 November 2024

   Hello Karla, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at The Cooperage American Grille. It's wonderful to know that you enjoyed our tasty food and found our service to be great. We strive to provide our guests with the best dining experience possible, and your feedback is a testament to our efforts. We look forward to welcoming you back soon! The Cooperage American Grille Management Team
   

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7. M

   Mike

   Tahoe

   2 reviews

   4.0

   2 reviews

   Dined on 3 November 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was absolutely incredible and very well prepared. The service however was less than satisfactory. The Server walked up after an "almost" irritating wait and dropped off water and said she would be back. After another now irritating wait, she comes back and says, "What do you want for dinner?" We both said, can we start with a drink? So, orders placed, drinks come just as it starts to become noticeably irritating, and she apologizes for the delay. The food arrives and is absolutely amazing. She checks back after dinner to see if we want anything else and then presents the check. We give her a give card with a very large balance which has been successfully used at two other nice restaurants recently. She comes back and says the card doesn't work and usually doesn't work for them as their systems are old and not up to date. Don't know if we will return, but the Chilean sea bass and the Steak Frites were amazing.
   

   The Cooperage American GrilleResponded on 7 November 2024

   Dear Mike, Thank you for your feedback. I have sent you a private message regarding your last visit with us. I look forward to hearing from you soon
   

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8. A

   Andrew

   San Francisco

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 3 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went on a Saturday night... Seems like food is a hit and miss. Food was thought out but execution was done poorly. Ordered a Espresso martini was surprised to see no foamy top and was on the heavy vodka side. Martini uses Kettle One Vodka (not my first choice for a premium cocktail) Also came with juniper berries instead of coffee beans on top. We also ordered Baked Goat Cheese (came with little slices of baguette which were not toasted and not enough came with the dish). Hubby ordered steak and frites and ordered medium rare (edges around steak was medium rare and the middle was raw) it also came with a underdressed side salad that did not belong on the plate. I ordered the Chicken Pot Pie (came in a mini cast iron, was not creamy and was very liquidy they seem to rely on diced potato to sop up all the liquid and lacked salt). Finished with a creme brûlée (the top crust was hard and crunchy but the custard underneath was over heated and curdled from the heat applied to the crust). Overall service was slow and busy, we were left without a a steak knife and couldn't get refills on soda without waiting for a while. Restaurant was very busy and seating is not well thought out. Quite easy to get bumped into if you are at a high top by someone sitting at the bar. Overall this experience was a total miss, we noticed that the idea is there but the execution of the food and service at this restaurant
   

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   The Cooperage American GrilleResponded on 7 November 2024

   Dear Andrew, I have sent you a private message regarding your last visit with us. Thank you for your feedback and I look forward to hearing from you soon.
   

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9. J

   James

   San Francisco

   1 review

   1.0

   1 review

   Dined on 3 November 2024

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   We arrived with a 5:30 reservation for three for standard seating. The hostess was not rude but a bit disagreeable and attempted to seat us in the bar at a high table. I politely rejected that and was told we could accept standard seating but other customers had reservations, and we would need to leave by 6:30. Ultimately, we were placed in standard seating in the bar and given the impression a concession was being made for us. The situation was personally very uncomfortable leaving me to wonder if I had actually completed the reservation properly, though on return home I found confirmation for standard seating for three at the appointed time. We typically dine at the Coop most Saturday nights, but you will understand why we will not return. I understand mistakes are sometimes inevitable, but the restaurant should not shift responsibility to the customer.
   

   The Cooperage American GrilleResponded on 7 November 2024

   Dear James, Thank you for sharing your experience with us. I’m truly sorry to hear about the discomfort you felt during your visit, and I understand how frustrating it can be when expectations don’t align with the reality of the situation. Your reservation was for standard seating, and I apologize for any confusion caused by our hostess and the way the seating arrangements were communicated. We absolutely take responsibility for this miscommunication, and I’ll be addressing this with our team to ensure we handle similar situations more thoughtfully in the future. We appreciate your loyalty to the restaurant, and I deeply regret that this experience has led you to reconsider returning. I understand your decision and would welcome the opportunity to regain your trust.
   

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10. K

    Karl

    San Francisco

    10 reviews

    5.0

    10 reviews

    Dined on 2 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food, tastes really good! Great dessert (pear bread pudding), and nice servers. All around great!
    

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    The Cooperage American GrilleResponded on 7 November 2024

    Hi Karl, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food, especially the pear bread pudding. It's always a pleasure to know our guests are enjoying their meals. We're also glad to hear that you found our service great. We strive to provide an exceptional dining experience for all our guests and your feedback is a testament to our efforts. We look forward to welcoming you back to The Cooperage American Grille soon!
    

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