The Cross Keys Inn

Review summary

1. B

   Bernice

   Cumbria

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was very good friendly staff provided information about soup as we sat which is always helpful Food was lovely only downside was it was a little on the cold side But it won't stop us going back
   

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2. S

   SARAH

   Cumbria

   1 review

   3.0

   1 review

   Dined on 12 January 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Great tasting, well presented food, but the service was slow at the time of the meal, which was the only thing disappointing. We loved the views from the restaurant area upstairs.
   

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3. I

   Ian

   Cumbria

   1 review

   5.0

   1 review

   Dined on 2 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent atmosphere, food and service. Highly recommended
   

   The Cross Keys InnResponded on 9 January 2025

   Thank you for your review we hope to see you again soon.
   

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4. Y

   Yvonne

   Cumbria

   1 review

   5.0

   1 review

   Dined on 31 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   We really enjoyed our visit to the crossed keys, we were staying in the area for the new year, and knew we wanted to go out for food early evening, I googled nice pubs in the area and this pub came up The service was ok just a little slow but it was quite busy so we were ok with this. The food came out after a short wait, it all looked lovely , we had the Sunday roast menu, it could have been a little warmer as some of the food was definitely not hot but it tasted good so again we thought it ok. Desserts were very tasty
   

   The Cross Keys InnResponded on 9 January 2025

   Thank you so much for visiting us and for sharing your feedback. We’re glad you enjoyed your meal and that the Sunday roast menu hit the spot, along with the desserts! We apologize that the food wasn’t as hot as it should have been and that service was a bit slower during a busy time. Your patience and understanding are greatly appreciated. We take your comments to heart and will look into ways to improve the temperature and speed of service to ensure an even better experience next time. We hope to welcome you back for another visit when you're in the area!
   

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5. A

   Adrian

   London

   4 reviews

   5.0

   4 reviews

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this place. The portions are generous so if you come here, come hungry!!
   

   The Cross Keys InnResponded on 9 January 2025

   hank you so much for your kind words! We’re thrilled to hear you love the Cross Keys Inn. We do pride ourselves on generous portions, so it’s great to know you came hungry and were satisfied! We can’t wait to welcome you back for another hearty meal soon!
   

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6. G

   Gordon

   Cumbria

   2 reviews

   4.0

   2 reviews

   Dined on 28 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Friendly staff and top notch and plenty of grub. .
   

   The Cross Keys InnResponded on 9 January 2025

   Thank you for your great review! We’re so happy to hear you enjoyed the friendly staff and the hearty portions of food. We look forward to welcoming you back for more top-notch meals and service soon!
   

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7. P

   Patricia

   Cumbria

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Festive roast beef for two was excellent. Christmas pudding with sauce was very good. The trifle would have been better avoided. The topping was cream with pink sprinkles better suited to a children’s menu. The cream had a synthetic taste. The next layer was a rubbery red jelly. The base was a large amount of very dry sponge cake. I suspect it hadn’t seen a teaspoonful of sherry let alone the large quantity the menu suggested it would have. I declined to pay for this dessert. We would however return to the Cross Keys for another main course.
   

   The Cross Keys InnResponded on 9 January 2025

   Thank you for sharing your feedback with us. We’re thrilled to hear you enjoyed the festive roast beef and Christmas pudding—they’re certainly favorites on the menu! We’re sorry to hear that the trifle didn’t meet your expectations, and we truly appreciate you bringing this to our attention. We always aim to provide delicious and well-balanced desserts, and your comments will help us review and improve that particular dish. We’re glad to hear that you would still return for another main course, and we look forward to welcoming you back for another enjoyable experience soon.
   

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8. M

   Martin

   Yorkshire

   5 reviews

   5.0

   5 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Meeting family halfway this was the first time we have been to the Cross Keys, Carleton near Penrith. And what a great place from the welcome in the bar right through to the chat we had after paying the bill. It was Sunday lunch so we kinda knew what to expect, but it was better than we expected. Enough variety on the menu and lovely tasty hot great quality food all round. All the team were very very welcoming, pleasant and attentive. The service was great, thanks team you should be proud! Cannot recommend the Cross Keys , Carleton near Penrith enough and would definitely go there again.
   

   The Cross Keys InnResponded on 9 January 2025

   Thank you for such a wonderful review! We’re so happy to hear that your first visit to the Cross Keys Inn was such a positive experience. It’s fantastic to know that you enjoyed our Sunday lunch, the variety on the menu, and the great quality of the food. We’re especially proud that our team made you feel so welcome and provided great service throughout your visit. Your kind words mean a lot to us, and we can’t wait to welcome you back again soon for another memorable meal.
   

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9. N

   Naomi

   Cumbria

   1 review

   4.0

   1 review

   Dined on 27 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely food. Really good service. Great pub and atmosphere.
   

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10. g

    gail

    Lancashire

    2 reviews

    5.0

    2 reviews

    Dined on 16 November 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Had a lovely with family lovely food and good service. Excellent value for money
    

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