The Cut & Craft York

Review summary

1. J

   Joe

   Cheshire

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my fiancé went for my birthday and can safely say was the best meal we have ever had and had no problem paying the money
   

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2. R

   Rebecca

   Yorkshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was super quick and prepared beautifully but all our steaks were only lukewarm warm whilst everything was hot .
   

   The Cut & Craft YorkResponded 2 days ago

   Thank you Rebecca for your review. We take pride in delivering hot, delicious meals to all of our guests and sincerely apologise that we seem to have missed the mark on this occasion. We have shared your feedback with our Head Chef, please accept our apologies. We truly value your feedback and assure you this is not a true reflection of our high standards. We hope to welcome you back again in the future to impress you with our menu. Kind regards The Cut & Craft
   

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3. P

   Paul

   VIP

   Las Vegas

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best steak I’ve ever had. Amazing service, and a lovely atmosphere. Would recommend to anyone.
   

   The Cut & Craft YorkResponded 2 days ago

   Thank you Paul for your review. We are thrilled to learn you thoroughly enjoyed every aspect of your experience with us, we really appreciate your feedback! We look forward to welcoming you back again in the future for another 5* experience! The Cut & Craft
   

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4. J

   Jo-Anne

   Cheshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent meal on Christmas Eve , the waiter was lovely , smiley , happy and nothing too much trouble - a rare find! Food was gorgeous as well as the ambience . Thankyou cut and craft for making our Christmas Eve special :)
   

   The Cut & Craft YorkResponded 2 days ago

   Thank you Jo-Anne for your review. We are so pleased to learn you enjoyed your Christmas Eve experience with us, we can't wait to share your lovely feedback with our whole team! We hope to welcome you back again soon for another 5* experience! The Cut & Craft
   

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5. K

   Kate

   Yorkshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service excellent as always. Lovely staff and a grey atmosphere
   

   The Cut & Craft YorkResponded 2 days ago

   Thank you Kate for your review. We are so pleased to learn you enjoyed your meals & the service by our team, we will be sure to share this with them! We hope to welcome you back again soon for another 5* experience! The Cut & Craft
   

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6. l

   lisa

   Hertfordshire

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Overall we had a lovely Xmas Eve experience. I regularly eat at the Leeds branch and sadly was a little bit disappointed with the York one. Our server was lovely, I’m sure I only felt like this as it was a busy lunchtime slot but we felt quite rushed. The host staff were not very friendly really. Seemed a bit fed up to be there on Xmas Eve. Opposed to our table server who could not have been nicer. The food was excellent. As always. Just don’t think the restaurant is nearly as nice as the Leeds one.
   

   The Cut & Craft YorkResponded 2 days ago

   Thank you Lisa for your review. We are so sorry to hear of your most recent experience in our York restaurant. We understand the importance of a relaxed & enjoyable dining experience and sincerely apologise that we failed to meet your expectations on this occasion. We take pride in offering the warmest welcome to all of our guests & we are disappointed to learn you felt our host team were not friendly. We will share your feedback with our team as we truly value all guests & will ensure this impression is not repeated moving forward. Here in York we share the same standards as our Leeds restaurant & we hope to welcome you back in the future to turn this experience around and impress you. The Cut & Craft
   

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7. S

   Sophie

   Yorkshire

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I have an intolerance to onion and chilli (not an allergy), which was shared with the member of staff at the entrance and again to the table server. After looking at the menu, I placed my order along with other members of my party (3 of us). A little while later the server returned with someone else, I’m assuming it was a manager. They told me I couldn’t order the food I chosen (calamari and festive burger) because there is chilli in all fryers in the restaurant and the chef was refusing to cook it for me. When I asked if it was fresh chilli and fresh/raw onion (which is my intolerance), they said no but they would not be able to serve me anything from the fryer. I was given the menu and told to choose something else. When I asked what on the menu I could order I was told to choose and they would check. I chose dauphinoise potatoes and asked for king prawns without chilli. The server returned and said I couldn’t have the prawns as they already had chilli and I couldn’t have the potatoes because they were already mixed with chilli. None of these ingredients were listed in the menu. I asked again if I could be told what I could order and they said it was up to the chef. That the chef was refusing to cook items that may risk my allergy. I insisted it was intolerance and in the end asked to see the chef. A young chef appeared at the table. He said he had to be careful and that the business treated all tolerances and allergies the same. After a long conversation about my intolerances to fresh and raw ingredients, the chef agreed to cook the original items I had ordered. At this point, I had had enough. Not only had I had to complain and explain my intolerance to onions and chilli to 3 members of staff but I had to fight hard to be allowed to order the food I wanted to eat. It was embarrassing and I felt ashamed of my intolerances. Never have I been made to feel such an inconvenience to a restaurant in York as much as i did tonight. I will not be returning.
   

   The Cut & Craft YorkResponded today

   Thank you Sophie for taking time to share your most recent experience with us. Guest safety is our highest priority & it is never our intention to make any of our guests feel this way. We have a rigorous allergen procedure in place within our restaurants & once informed of an allergy or an intolerance we will always act with the highest precaution. After discussing your visit with our Sous Chef who was happy to discuss menu options with you, we did find suitable options for your intolerance. We can appreciate this may be frustrating and we will always try our very best to accommodate any intolerance & allergies. We are saddened to learn you will not return as we feel every effort was made to accommodate your intolerance & we sincerely apologise for your disappointment. The Cut & Craft
   

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8. K

   Kevin

   Yorkshire

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our visit to cut and craft in York made a wonderful day even more special the food was amazing and the staff were really friendly and helpful
   

   The Cut & Craft YorkResponded 2 days ago

   Thank you so much Kevin for taking time to share your experience with us! We are so thrilled to learn you enjoyed every aspect of your visit & we can't wait to share this with our whole team! We look forward to welcoming you back again int he future for another 5* experience! The Cut & Craft
   

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9. E

   Embla

   Yorkshire

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, wonderful service. Brilliant over all as always
   

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   The Cut & Craft YorkResponded 2 days ago

   Thank you Embla for your review. We are delighted to learn you have enjoyed your most recent visit with us, we can't wait to share your feedback with our team! We hope to welcome you back again soon for another 5* experience! The Cut & Craft
   

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10. S

    Sheridan

    Yorkshire

    2 reviews

    4.0

    2 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    The service was excellent. The starters were fabulous. Some of our party didn’t enjoy the accompaniments to main course. It was my son’s 30th birthday and he received a card and complimentary dessert which was well received. The dress code was explained on the website which we followed but other diners did not which was disappointing ( too casual for the ambience and price mark ie. Hoodies, tracksuit bottoms).
    

    The Cut & Craft YorkResponded 2 days ago

    Thank you Sheridan for your review. We are saddened to hear some of your party did not enjoy the accompaniments to their main courses. We are always so happy to replace any items that are not to your taste, please mention this to us & we will swiftly organise another dish without hesitation. Our dress code is monitored upon entry, we will share your feedback withy our Management team & thank you for raising this with us. We are pleased to learn you found the service by our team to be excellent, we will make sure your review is shared with them. We hope to welcome you back again in the future to impress you. The Cut & Craft
    

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