The Engine Room

Review summary

1. D

   Dawn

   Newcastle

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Been to see Taylormania tonight, thought staying in one venue would be better & booked a table for myself & my 11 yr old Niece. Menu was extremely limited - especially since Niece is vegetarian & does not like the texture of meat substitutes - asked for Children's menu. Niece ordered a Margarita pizza £7 & a portion of chunky chips £4.50 & I ordered the Engine burger £16.50 & paid an extra £1 to upgrade from skinny fries to chunky chips. The meals arrived & the pizza was a cheap frozen pizza (similar to the first frozen pizzas you could buy in the 70s - if you're not that old think of something akin to supermarket saver/basic frozen pizza 4 for £1!) The burger wasn't much better - a thick tasteless lump of processed grizzle (Mcdonalds burgers are better than this offering!) - for the £16.50 price tag it should've been proper beef - I was expecting something along the lines of a freshly prepared smash burger. When asked if our food was ok - I told the server I was not happy, I did not finish my burger & explained why. She spoke to her manager & came back to say the bill would be discounted - upon receiving the bill (which should have been £35.50) it had been discounted by the grand sum of £3.55!! & I was informed that I was not charged for a coffee I ordered also. What makes matters worse is after we had left we were made aware that the venue were cooking proper log fire pizzas outside! (A chef came from the outside venue into the place we were just leaving & proceeded to the kitchen & returned carrying fresh dough on a bakers tray. Why on earth were we served the frozen "crap" when their chefs were making far superior ones for a few pounds more? - had it looked like it was operating when we arrived we would've opted for that but the venue looked closed down & half dismantled as if it had stopped trading. My first experience of the venue has not been a good one & I will not return to eat here again.
   

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2. S

   Scott

   Newcastle

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   Waited awhile for someone to come to the table even though there was barely anyone in, christmas menu wasn't very good either, came last year and it was so much better. One of the gentleman who works there, believe he had a foreign accent, was constantly sat on phone and not paying attention to customers.
   

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3. H

   Hilary

   Newcastle

   2 reviews

   5.0

   2 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good atmosphere, family friendly as went in the afternoon, nice food, what more could you want.
   

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4. A

   Angela

   Newcastle

   1 review

   2.0

   1 review

   Dined on 22 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Good service but poor food quality, especially the pork Sunday lunches.
   

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5. N

   Natalie

   Newcastle

   3 reviews

   4.0

   3 reviews

   Dined on 22 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We each had a roast of the day. One pork and one beef. Both were ok but the portion size was tiny. Also got a child’s pasta bake which tasted delicious and the portion was huge! Service staff were super helpful and very pleasant.
   

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6. m

   maggie

   London

   2 reviews

   5.0

   2 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great venue - a little noisy but to be expected on the last Fri before Christmas Helpful and friendly staff Not rushed at all despite it being so busy Will definitely visit again
   

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7. m

   michael

   Edinburgh

   1 review

   5.0

   1 review

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from the staff very good quality food well satisfied, can’t fault anything
   

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8. B

   Bethany

   Newcastle

   3 reviews

   5.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a lovely place! 1st time visiting as we are trying to visit new places at the moment. Quickly sat us down and got a high hair for my baby, quick service, the girls that served us were absolutely lovely and nothing was a bother! and food was unbelievably lovely! We were in a quiet part which was ideal because my 11 month old had a few moments of twisting and it meant I could get up with her! Me, my partner and both kids ate everything and not one complaint had by anyone!! We will definitely be back ❤️ Thank you so much for such an amazing meal and time
   

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9. K

   Kelvin

   VIP

   Yorkshire

   10 reviews

   5.0

   10 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always, food good grandkids loved the experience
   

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10. C

    Colleen

    Newcastle

    4 reviews

    2.0

    4 reviews

    Dined on 14 December 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 5

    The menu isn't great and is overpriced. I got a flatbread that was paper-thin.
    

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