The Exchange

Review summary

1. G

   Gary

   VIP

   Philadelphia

   44 reviews

   5.0

   44 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous food, and service was impeccable . Gorgeous views of the city!
   

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2. D

   David

   VIP

   Atlantic City

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent excellent place to hang out and the food is delicious and excellent!drinks are the best.
   

   The ExchangeResponded 1 day ago

   Thank you so much for your amazing review! We're thrilled to hear that you enjoyed the food, drinks, and overall experience. We look forward to welcoming you back soon for another fantastic visit!
   

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3. D

   Deborah

   Philadelphia

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   We sat at our table for 15 minutes and no service. Reservation at 8:45. Server appeared around 9:15. The food was delicious but everyone was done almost and mine came late because I ordered without pesto on top and she had to get another. Watching the fireworks was great from outside. Would try it again next year. This was the first experience we had with not great service. Been here 5 times.
   

   • 

   The ExchangeResponded 1 day ago

   Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the food and the view of the fireworks. However, we sincerely apologize for the delay in service – this is certainly not the experience we aim to provide, and we understand how frustrating that must have been. We're grateful for your continued patronage and your constructive feedback. We'll be sure to address the service timing to ensure it’s better next time. We appreciate your understanding and look forward to welcoming you back next year for an even better experience.
   

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4. H

   Harry

   Greater Boston

   20 reviews

   5.0

   20 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent venue. Atmosphere and service were awesome. Need more menu items, however.
   

   The ExchangeResponded 1 day ago

   Thank you for your wonderful feedback! We're so glad to hear that you enjoyed the atmosphere and service during your visit. We appreciate your suggestion about expanding the menu, and we will definitely take that into consideration as we continue to refine and improve our offerings. We hope to welcome you back soon for another great experience!
   

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5. K

   Kelly

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a great time! We were able to be outside with the heaters and fire pit tables. What a great ambiance! Service was attentive and friendly and the food was really good. I’m looking forward to going again!
   

   The ExchangeResponded 1 day ago

   Thank you so much for your kind words! We're thrilled to hear that you had a great time and enjoyed the outdoor seating with the heaters and fire pit tables. We're so glad that the ambiance, service, and food met your expectations. Our team works hard to create a welcoming and memorable experience, and it's wonderful to know it made an impact. We can’t wait to welcome you back for another enjoyable visit!
   

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6. J

   John

   VIP

   Philadelphia

   82 reviews

   2.0

   82 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   It would be nice if the food and service were equal to the setting. The food is just OK. The setting is fabulous. The space is designed as a conversation lounge. The music is too loud for conversation. The food used to be very very good. The current menu is too ambitious. Get back to simple good tasting bar food and improve the pizza. The staff works very hard unfortunately there is not enough staff to provide good service.
   

   The ExchangeResponded 1 day ago

   Thank you for sharing your experience with us. We're glad to hear you appreciate the setting and design of our space – we truly aim to create a welcoming environment. We will look into adjusting the volume of our music to create a comfortable environment for conversation. We also appreciate your feedback about the food and service. We're sorry to hear that the food didn’t meet your expectations during your visit. As for the service, we appreciate your recognition of our hardworking staff, and we're actively working to ensure we have the right level of support to deliver a great experience for everyone. Your input is important to us, and we hope to have the opportunity to welcome you back soon with a better experience.
   

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7. A

   Aliosky

   Philadelphia

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   CAM was great. His service and attention was awesome
   

   The ExchangeResponded 1 day ago

   We will be sure to pass along your kind words to Cameron! He is a great asset to our team! Hope to see you again soon!!
   

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8. A

   Angel

   Washington DC

   1 review

   3.0

   1 review

   Dined on 17 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The restaurant only had one server working and she just couldn’t get everything done.
   

   The ExchangeResponded on 22 December 2024

   Thank you for sharing your experience. We sincerely apologize for the wait you encountered due to having only one server on staff. We understand how important prompt service is and will work on improving our staffing to ensure a better experience for all our guests. We hope to have the chance to serve you again soon!
   

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9. M

   Mosheaff

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a fun place to enjoy delicious light appitizer food. Fun drinks and the best view in Lancaster city!
   

   The ExchangeResponded on 22 December 2024

   Thank you for your wonderful review! We're thrilled to hear you enjoyed the appetizers, drinks, and the view. It’s always great to know our guests enjoy our establishment. We look forward to welcoming you back soon for another great experience!
   

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10. S

    Sharon

    Philadelphia

    23 reviews

    4.0

    23 reviews

    Dined on 9 December 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Pizza was great! Seating can be uncomfortable, table too small for 4 diners. Service top notch!
    

    The ExchangeResponded on 22 December 2024

    Thank you for your kind words! We're so glad you enjoyed your meal and had a positive experience with our service. We also appreciate your feedback on the seating, and we will definitely take it into consideration as we continue to improve. We hope to welcome you back soon for another great meal!
    

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