The Factory Kitchen - Los Angeles

Review summary

1. S

   Sterling

   Chicago

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Ordered a decent variety of items 4 apps 5 entrees and 4 desserts. All pastas were prepared well and had good texture seasoning on some could use some adjusting. The rabbit had to be substituted for duck which isn’t an issue but it wasn’t discussed when ordered but after it was sent to the kitchen so pre shift should address that and those notes should be on the servers. In general the presentation was pedestrian especially when considering the nod from Michelin I expected more refinement. Desserts were ok, I found the banana bread pudding confusing because it was very lemony and just topped with two slices of banana. Overall a lackluster experience.
   

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2. J

   James

   Los Angeles

   6 reviews

   2.0

   6 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   On Saturday evening me, my wife, and in laws came to dine at your restaurant with a 7:45pm reservation. We were not seated until 8:45pm and the staff basically said people weren’t leaving. Well, we are a middle class family on a very special date night and having a babysitter stay late because our reservation isn’t ready is expensive and very poor customer service. We aren’t like the rich kids coming to eat on their parent’s dime. We rarely are able to leave our area to eat at a fancy and expensive dinner and expected to at least be seated at the time we made our reservations or have some sense of sympathy for the night starting off so poorly. There was no attempt at making our wait as comfortable as possible. Not an offer for a cocktail or any food, nothing except a bunch of shrugs. Are we supposed to sit around for an hour and just be hungry and thirsty? Our intent wasn’t to have to spend an additional $150 on drinks while we waited I feel like an hour + delay on a reservation is not a solid business practice and there was very little attempt to try and accommodate us in any way. Please be mindful that babysitters are expensive, additional cocktails are expensive. We wanted a good night and while the wait staff when we were finally seated were terrific the night got off to a very very rough start that loomed over the whole dinner.
   

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3. G

   Guy

   Los Angeles

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Had reservations for 7:30 for my daughter's 16th birthday (4 of us), we sat down by 7:55. Salads came by pretty quickly (very tasty). Main course came for my kids but not for myself and my wife. My kids ordered pasta, my wife and I ordered the steak and the fish. 20 minutes after my kids finished their food, my wife and I received our main dish. My steak was "warm" and over cooked, the fish wasn't very tasty. I returned the steak. We loved the salads, the service was good but the kitchen failed to deliver. They did give us two free deserts for the hassle, I would have preferred to eat the steak.
   

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4. D

   Dave

   VIP

   Los Angeles

   53 reviews

   4.0

   53 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   A very nice menu, food very well prepared and served.
   

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5. M

   Masami

   VIP

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   You have to try this handkerchief pasta. Tastes so good. And pasta is homemade! Don't miss the dessert as well. Best Cannoli in town.
   

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6. N

   Neil

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food quality and presentation was excellent. I had the Osso Bucco. Perfectly done. Tender and flavorful. Servers were very attentive. Ambience was great. Quiet enough for a business meeting.
   

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7. H

   Henry

   VIP

   Los Angeles

   30 reviews

   5.0

   30 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is one of the top restaurants in LA - great food and friendly people.
   

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8. m

   marc

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic meal, terrific service! Highest recommendation!
   

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9. S

   Sophia

   London

   8 reviews

   5.0

   8 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a group of 9. Great food. Great service. Definitely recommend
   

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10. T

    Thomas

    VIP

    Los Angeles

    7 reviews

    5.0

    7 reviews

    Dined on 9 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic food and service … and a great ambience!
    

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