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The Factory South Shore, Pittsburgh, PA

The Factory South Shore

4.2
4.2
106 Reviews
$30 and under
American

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2 people
19:00
Booked 6 times today
Experiences are available.
  • Great for scenic views
  • Charming
  • Good for business meals

With the best views in Pittsburgh The Factory South Shore concept is a fusion of classic American Cuisine with a Pittsburgh Flare. We offer creative cocktails along with local craft beer and spirits. Our thoughtful wine program pairs well with our approachable cuisine. Given our commitment to connecting the community to a meaningful crafted dining experience, we feel The Factory South Shore will reflect these tenets and become a well-known destination restaurant in Pittsburgh.



Private dining

Private dining

Book your next event with us

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Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    American, Cocktail Bar, Dining Bar
  • Hours of Operation
    Breakfast Mon–Fri 6:30 am–11:00 am Sat, Sun 7:00 am–12:00 pm Bar Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–1:00 am Dinner Mon–Fri 11:30 am–10:00 pm Sat, Sun 12:30 pm–10:00 pm
  • Phone number
    (412) 803-3838
  • Dress code
    Business Casual
  • Private party facilities
    Located above The Factory South Shore restaurant in the iconic Sheraton Station Square Hotel, The Factory Overlook is a outdoor dining area offering a stunning view of the city of Pittsburgh. Call The Factory South Shore at (412) 803-3838 or email at Info@thefactorysouthshore.com to
  • Private party contact
    The Factory South Shore : (412) 803-3838

Experiences

  • The Factory Overlook- Event Patio

    Multiple dates available
    Only bookable through The Factory directly! Located above The Factory South Shore restaurant in the iconic Sheraton Station Square Hotel, The Factory Overlook offers a stunning view of the city of Pittsburgh and the Monongahela River. Stunning views, unique beverages, and an innovative dining experience make The Factory Overlook the ideal location for your next gathering. For more information or to book your next event call The Factory at (412) 803-3838 or email at Info@thefactorysouthshore.com.
    The Factory Overlook- Event Patio photo

What 106 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4Food
  • 4.1Service
  • 4.2Ambience
  • 3.9Value

NoiseModerate

Review summary

AI-generated from verified diner reviews
The Factory South Shore offers a delightful dining experience with "excellent food" and a "beautiful river view." Guests highlight the friendly and accommodating staff, with standout service from individuals like Mark and Stephanie. While some found the buffet lacking, the menu items, particularly the steaks and crab cakes, are well-praised.

106 Reviews
  1. Don

    Cleveland

    17 reviews

    4.0

    17 reviews

    Dined on 17 November 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5
    Pretty busy after the game, but service was slow, took over 45 minutes to get pizza and perogies, waitress was hard to find and scarce at times.

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  2. Rafael

    Tampa

    2 reviews

    3.0

    2 reviews

    Dined on 13 October 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 2
    Slow service, meh buffet. Dirty dishes,glasses etc, and restaurant wasn’t very clean as well, needs attention. But for the $24ish was ok.

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  3. Courtney

    Greater Boston

    2 reviews

    2.0

    2 reviews

    Dined on 12 October 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2
    Our server barely checked on us and was hardly around so it took 15-20 min to flag them down after the crab cake came out tasting spoiled. It had a horrible pungent aftertaste and the asparagus that came with it was bland and unseasoned. Apparently all the do with their vegetables is “grill them in butter,” according to the manager, not even salt and pepper. Crispy potatoes were not crispy and also poorly seasoned. They kindly took the crab cake off the bill but by the time we were able to flag anyone down everyone else was basically done eating and we didn’t want to wait for another entree. I also wasn’t sure any other entree would be better. The chairs were also incredibly uncomfortable. The whole experience seemed geared toward aesthetics more than function.

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  4. Kim

    Pittsburgh

    1 review

    2.0

    1 review

    Dined on 12 October 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3
    We sat for 25 minutes before a server came to our table. I had to alert the hostess first.

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  5. Michelle

    New York City

    1 review

    5.0

    1 review

    Dined on 9 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    I was hoping for a much bigger menu. More options. Service was amazing.

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  6. Freddy

    Pittsburgh

    1 review

    2.0

    1 review

    Dined on 6 October 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 3
    Asked for medium steak and go a almost well done steak.

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  7. Kim

    Pittsburgh

    3 reviews

    5.0

    3 reviews

    Dined on 28 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This was a special birthday celebration! Great service and everything was delicious! Steaks were cooked to order and the lava cake was scrumptious!

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  8. Cherrie

    Baltimore

    53 reviews

    vip
    4.0

    53 reviews

    Dined on 27 September 2024

    1. Overall 4
    2. Food 2
    3. Service 4
    4. Ambience 4
    Great bar staff and wait staff, kitchen but kitchen food mediocre at best. Breakfast is very good though. Apps/happy hour at bar great value. Beautiful view of city.

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  9. Michael

    Los Angeles

    52 reviews

    vip
    5.0

    52 reviews

    Dined on 22 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Much better to order from the menu…. The buffet is not very good.

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  10. Laura

    Pittsburgh

    1 review

    3.0

    1 review

    Dined on 17 August 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3
    We ordered the JUMBO LUMP CRAB CAKE dinner. We were served ONE of the smallest crab cakes we've ever seen - less than 2 in diameter, less than an inch high, more than half of which was bread "filler". Along with a small portion of fries, for $32!! The rest of the food ordered was average. We were seated at 2 sofas with a table in-between, which created an awkward & less than comfortable seat (the sofa was low, so the table was "too high"; I felt like I needed to ask for a booster seat :-) ) Noise was as expected for a restaurant located in the main lobby of a busy hotel, with a large wedding reception taking place about 20' over. The waiter was personable and provided good service during a busy evening.

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FAQs

The Factory South Shore is rated 4.2 stars by 106 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 6 times today
Experiences are available.
Google Map for The Factory South Shore

300 W Station Square Dr, Pittsburgh, PA 15219

Dining areas

Additional information

  • Area
    Downtown
  • Hours of Operation
    Breakfast Mon–Fri 6:30 am–11:00 am Sat, Sun 7:00 am–12:00 pm Bar Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–1:00 am Dinner Mon–Fri 11:30 am–10:00 pm Sat, Sun 12:30 pm–10:00 pm
  • Price
    $30 and under
  • Cuisines
    American, Cocktail Bar, Dining Bar
  • Dining style
    Casual Dining
  • Dress code
    Business Casual
  • Parking details
    None
  • Phone number
    (412) 803-3838
  • Private party facilities
    Located above The Factory South Shore restaurant in the iconic Sheraton Station Square Hotel, The Factory Overlook is a outdoor dining area offering a stunning view of the city of Pittsburgh. Call The Factory South Shore at (412) 803-3838 or email at Info@thefactorysouthshore.com to
  • Private party contact
    The Factory South Shore : (412) 803-3838
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