- Overall 2
- Food 4
- Service 1
- Ambience 1
We had a reservation for 3:00. They did not have our table ready so we were seated 20-30 minutes later. It happens. We got over that! but when we were seated, the waiter informed us that the kitchen was closed so if we could hurry up, they could probably still order most items on the menu. He acted like it was our fault for being seated so late, telling us that the kitchen closes at 3:15. I don’t think that they should take reservations as late as 3 o’clock if they cannot accommodate the orders. And certainly if it is not any fault of ours that we were seated very late, they need to make a plan for that. It was borderline rude. We love eating and staying at the Saint Regis. And it is always an exquisite experience. Until now. We were able to get our order from the kitchen, and the food was delicious, but the overall experience felt rushed, loud, and rude. (There there was a DJ, so it was very loud inside the restaurant. Once we were seated, it was still loud but okay). We come to the St Regis every year for a holiday tea or lunch. This is a time for a few of the girls in our family to enjoy the season. We will not be back to the Garden Room. Even what seemed like the floor manager looked like he couldn’t wait for us to leave. He ushered us out the door with an unpleasant, distant face and no words. We were not the last table to leave. There were plenty of others I don’t really understand the disconnect this day. I hope it doesn’t always stay like this!
