- Overall 2
- Food 3
- Service 2
- Ambience 4
It is very disappointing to be writing this review given we finally got in for Christmas Eve after seeing it takes months to get a reservation at The Garden Room. Firstly, the restaurant is as beautiful as everyone described. To start with the positives, the cocktails and appetizers were delicious, especially the ribs and the cucumber salad. We proceeded to order three pasta entrees and the $300 tomahawk ribeye as a splurge. We then proceeded to wait an hour and forty-five minutes for our food. I expected a wait but it got to the point of awkward and the server and manager acknowledging there was a problem in the kitchen Once arriving, the ribeye was good, however, two of the three pastas were unflavorful and lukewarm (mushroom pillow pasta and the tableside carbonara). The seafood risotto was better flavor wise, not very warm, and nothing exceptional. The mushroom pillow pasta was the most disappointing and came in a serving so small we had to ask if they brought an appetizer portion - the dish was literally three inches in diameter. The manager did attempt to make things right by comp'ing two entrees and bringing three complimentary desserts which were all delicious . All of that said, we spent $600 on a disappointing experience and at some point it is not about the money but the waste of time and the letdown on what should have a been a special occasion. I would suggest that you save your fine dining splurge for somewhere else that is consistent and just get drinks and appetizers or dessert at the bar. Again, we appreciated the manager's concern however we won't be taking a chance by going back.
