The Grahamston

Review summary

1. P

   Peter

   Glasgow

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good varied choice of food. Tables replenished regularly. Helpful staff and a nice mulled wine as well were leaving to keep us warm.
   

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2. A

   Anne

   Glasgow

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely festive afternoon tea and staff were so attentive and friendly
   

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3. D

   Denise

   Glasgow

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Staff were friendly and welcoming. Great service good ambience and we'll definitely be back!
   

   The GrahamstonResponded today

   Dear Denise, Thank you for your positive feedback. We're thrilled to hear that our team provided you with a warm welcome and exceptional service. It's wonderful that you enjoyed the atmosphere during your visit; our aim is to create a comfortable and engaging environment for all our guests. We're delighted that you're planning to return, and we can't wait to welcome you back for another memorable experience. We look forward to seeing you again. Best wishes,
   

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4. P

   Phyllis

   Glasgow

   7 reviews

   4.0

   7 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Nice setting for afternoon tea. We were a late booking (2.15pm) and felt the choice wasn’t as extensive as could be. Food serving area could have been a bit neater and tidier. Just a bit of constructive feedback. Overall we enjoyed our afternoon
   

   The GrahamstonResponded today

   Dear Phyllis, We're delighted to hear that you enjoyed the ambiance of our afternoon tea setting. It's heartening to know that our efforts to create a welcoming environment are appreciated by our guests. We take note of your observations regarding the presentation and variety later in the afternoon. We strive to maintain the highest standards throughout the day, and your feedback is invaluable in helping us improve. We understand that every detail counts in making the experience memorable, and we will ensure that our food serving area is as impeccable as it should be consistently. Rest assured that your constructive comments have been passed on to our team. We look forward to welcoming you back. Best regards,
   

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5. S

   Steven

   Glasgow

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   Beautiful surroundings, staff very accommodating, food selection very poor 5 choices of sandwich filling and a dry sausage roll. Grahamston have been much better in past years. Very disappointing for the cost
   

   The GrahamstonResponded today

   Dear Steven, We're pleased to hear that you found the ambiance of our establishment to be beautiful and that our staff were accommodating. These are qualities we are proud of and strive to maintain consistently. We truly regret that the selection and quality of food did not meet your expectations on this occasion. Our culinary team aims to provide a menu that celebrates Scottish classics with a contemporary twist, using the finest locally sourced ingredients. We understand the importance of a satisfying meal experience and are disheartened to hear that we fell short. We appreciate your feedback as it is essential for our continuous improvement and we will certainly review our sandwich selections to ensure they are up to the high standard our guests expect. Best wishe
   

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6. L

   Lynn

   Glasgow

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came here because it was a buffet afternoon tea & it didn't disappoint. Food was delicious, replenished frequently & it was fresh. Staff were very helpful & attentive. We will definitely be back!
   

   The GrahamstonResponded today

   Dear Lynn, Thank you for your positive feedback. It's wonderful to hear that you enjoyed the buffet afternoon tea and found the food to not only be delightful but also freshly replenished. We're thrilled that the quality and taste of our offerings met your expectations. Our team strives to provide exceptional service, and we're glad to note that the attentiveness and helpfulness of our staff contributed to a positive experience for you. We look forward to welcoming you back in the future for another memorable visit. We look forward to seeing you again. Best wishes,
   

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7. A

   Ann

   Glasgow

   2 reviews

   5.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time. Afternoon Tea was delicious and the service was amazing. Food replenished often and great variety.
   

   The GrahamstonResponded today

   Dear Ann, Thank you for your positive feedback. It's delightful to learn that your afternoon tea experience was met with enjoyment and that the variety as well as the frequency of the refreshments provided were to your satisfaction. We're also thrilled to hear that our service met your expectations, as our team strives to deliver an exceptional experience to every guest. Your kind words are greatly appreciated and will be shared with our staff who take pride in making sure guests have a memorable time at our establishment. We look forward to seeing you again. Best wishes,
   

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8. A

   Angela

   Glasgow

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a fantastic experience we had. I am so bad at eating there was nothing on the table I could eat as I can’t have mayo, dressings, fish butter. The manager and staff went out of their way and made me some very tasty sandwiches which I really appreciated this gesture. Thank you so much to the staff
   

   The GrahamstonResponded today

   Dear Angela, We're thrilled to hear about the exceptional service you received during your visit. Our team's dedication to accommodating our guests' needs, such as preparing special sandwiches for you, is a cornerstone of our dining experience. We're proud that our efforts to provide a diverse menu, with options for various dietary requirements, were able to enhance your time at our establishment. We understand how important it is to cater to our guests' unique preferences and we're truly regretful if our initial offerings were not suitable for your dietary restrictions. We continuously strive to ensure that all our guests leave feeling satisfied and well-cared for, and your feedback is invaluable in helping us maintain and improve our service standards. Best wishes,
   

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9. M

   Michelle

   Glasgow

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were lovely. Food was delicious and plenty of choice. Great way to spend an afternoon with my mum. We will be back again!
   

   The GrahamstonResponded today

   Dear Michelle, Thank you for your positive feedback. We're delighted to hear that our staff made a great impression and that you thoroughly enjoyed the culinary selections available. Providing a diverse menu that caters to a variety of preferences, including vegetarian, vegan, and gluten-free options, is something we take pride in, and it's wonderful to know that it has contributed to a pleasant afternoon with your mother. The care we put into crafting each dish, with a focus on local produce, aims to create memorable dining experiences for our guests. It's heartening that this dedication has resonated with you. We're looking forward to welcoming you back in the future for more delightful moments. We look forward to seeing you again. Best wishes,
   

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10. J

    John

    Glasgow

    3 reviews

    5.0

    3 reviews

    Dined on 26 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Food and service was excellent notably the Saturday afternoon tea selection buffet
    

    The GrahamstonResponded today

    Dear John, Thank you for this positive review. We are delighted you had an enjoyable experience and found our cuisine lived up to your expectations. It would be a pleasure to welcome you back on a future occasion. Kind regards,
    

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