The Grounds Coffee Factory

Review summary

1. V

   Vaughan

   Sydney

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Next time they should try and keep their seats clean then it will be a 5 Stars from me and I like the coffee conveyer pipe where it transport through to the factory where the coffee is processed.
   

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2. M

   Michelle

   Sydney

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing place!! From the minute you arrive, your waiter/waitress service and meals are absolutely outstanding. Loved the stylish decor and hearing/ watching the coffee beans above. Nice to walk around the buildings and absorb it’s history. A definite must to visit!!
   

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3. S

   Smriti

   Sydney

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Whatever we order was good but I would still prefer the Vodka pasta to be back on the menu. I had gone specially for that. Love the drinks there!! Chicken burger was awesome.
   

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4. B

   Bassam

   Sydney

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing. Food was delicious and the coffee was next level. Highly recommended.
   

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5. T

   Tanya

   Sydney

   4 reviews

   4.0

   4 reviews

   Dined on 7 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food options and quality was great but food order came out wrong and we were charged incorrectly however upon letting the waiter know this was changed very quickly at time of payment. Atmosphere and watching the coffee bean operations was very fun and interesting. what a great set up. definitely recommend making a booking
   

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   The Grounds Coffee FactoryResponded 6 days ago

   Dear Tanya, Thank you for sharing your experience! We're glad you enjoyed the food options, quality, and the unique atmosphere of watching the coffee bean operations. We apologize for the initial mix-up with your order and bill but are pleased to hear it was resolved promptly. Your recommendation to make a booking is appreciated, and we hope to welcome you back again soon! - Nagi (The Grounds)
   

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6. OT

   OpenTable Diner

   Sydney

   1 review

   5.0

   1 review

   Dined on 4 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This eatery is popular for a reason. Consistently high level food and service, generous portions and lovely staff. Special shout out to our lovely server Eva, what a gem!
   

   The Grounds Coffee FactoryResponded on 6 February 2025

   Hi there, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the food, service, and generous portions. We’ll be sure to pass along your kind words to Eva—she truly is a gem! We look forward to welcoming you back again soon. - Nagi (The Grounds)
   

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7. E

   Emma

   Sydney

   3 reviews

   5.0

   3 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was delicious, decor is fabulous and great service. I would definitely recommend.
   

   The Grounds Coffee FactoryResponded 6 days ago

   Dear Emma, Thank you for your kind words! We're thrilled you enjoyed the food, decor, and service. Your recommendation means a lot to us, and we can’t wait to welcome you back again soon! - Nagi (The Grounds)
   

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8. E

   Eva

   Sydney

   1 review

   2.0

   1 review

   Dined on 1 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We asked for the pastry cart, never came. Requested the bill, waited 20 minutes for it to arrive. Food was ok
   

   The Grounds Coffee FactoryResponded on 3 February 2025

   Dear Eva, Thank you for your feedback. We're sorry to hear that your experience fell short of expectations, particularly with the delays in service. Your comments about the pastry cart and the wait for the bill have been noted, and we’ll address these issues with our team to improve efficiency. We appreciate your honest input and hope we can provide a smoother experience next time. - Nagi (The Grounds)
   

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9. M

   Maegan

   Sydney

   2 reviews

   5.0

   2 reviews

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was nothing short of amazing. I could not fault the service, the food, the staff, the environment. Everything was incredible. The food was soooooo good and the coffee was amazing I had to have 2. I want to come back every week it was just amazing
   

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   The Grounds Coffee FactoryResponded on 3 February 2025

   Dear Maegan, Thank you for such an amazing review! We’re thrilled to hear you loved every aspect of your visit, from the food and coffee to the service and atmosphere. It’s wonderful to know you enjoyed it so much you’re already planning weekly visits—we can’t wait to welcome you back! - Nagi (The Grounds)
   

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10. K

    Kim

    Sydney

    5 reviews

    5.0

    5 reviews

    Dined on 31 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I just love the ambience of the venue. Food was amazing. Great vibe. Aways enjoy your venues.
    

    The Grounds Coffee FactoryResponded on 3 February 2025

    Dear Kim, Thank you for your lovely feedback! We’re so glad you enjoyed the ambiance, food, and vibe of our venue. It’s wonderful to hear you always have a great time at our locations—we truly appreciate your support and look forward to welcoming you again! - Nagi (The Grounds)
    

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