The Grounds Coffee Factory

Review summary

1. A

   Amelia

   Sydney

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   A fun vibe, tasty food and attentive service but extremely noisy.
   

   Is this helpful?

   Report
2. B

   Brian

   Sydney

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Unique venue with loads of ambience and good food.
   

   Is this helpful?

   Report
3. H

   Hanny

   Sydney

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service but I find the prices are a tad too high for the quantity of food served.
   

   Is this helpful?

   Report
4. D

   Dan

   Sydney

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Been here multiple times but the service the last time we went is the worst. Your attendant named David is rude and unprofessional. I dont know why he is working in hospitality if he has no patience to the guests. Very unfortunate that he is tarnishing the grounds brand.
   

   Is this helpful?

   Report
5. C

   Christelle

   Sydney

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   It was my second time there, this time during breakfast. The service was incredibly slow, had to call someone to get our order, even the water. Been seated for 15mins and no one approaching us. Coffee took forever as well. First time as was here they were faster that's why we came back but at this time definitely really slow service. Front of house have to be called all the time to get our attention, already been there an hour so decided not get anymore dessert, just waited to long.
   

   Is this helpful?

   Report
6. M

   Magally

   Sydney

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Please let me know when Emerson will do the class. Thanks.
   

   Is this helpful?

   Report
7. L

   Ling

   Sydney

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an exceptionally positive experience at the new Grounds Coffee Factory. The entire staff demonstrated remarkable friendliness and helpfulness, and the food was exceptional, living up to its excellent reputation. I highly recommend this establishment. Advance reservations are recommended👍
   

   • 

   Is this helpful?

   Report
8. L

   Lena

   Austria

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Grounds Coffee Factory is truly a unique spot to enjoy a stylish ambience with lovely people from the warm welcome in the beginning to the great service in the restaurant to the lovely goodbye. We not only tried the delicious, perfect lunch, coke with vanilla ice cream (super delicious even if it sounds crazy in the first place) but also enjoyed banana split and obviously the fantastic coffee. The lovely waitress Eva really made our stay perfect and treated us with so much warmth and kindness. Our factory tour beforehand with the amazing Emerson was an adventure too. He truly followed his passion to share his devotion for coffee and included us fully in his tour, answered every question and made us feel very welcome. Every single interaction was just so nice and we truly enjoyed how special each and everyone treated my family and me. Thank you so much - we'll be back! Lena, Fritz & Michele
   

   • 

   The Grounds Coffee FactoryResponded 7 days ago

   Hi everyone! Thank you SO much for visiting us this week - your review is such happy reading! Eva and Emerson truly are legends, we are very lucky to have them in the business! All the best with your onward travels, very much looking forward to welcoming you back for another incredible Factory experience!
   

   Is this helpful?

   Report
9. C

   Christina

   Sydney

   3 reviews

   5.0

   3 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff are absolutely amazing, even remembered me from my last visit. Food is delicious and coffee is strong just like I like it!
   

   Is this helpful?

   Report
10. F

    Fiona

    Sydney

    1 review

    5.0

    1 review

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My friends and I had an amazing time celebrating my husbands birthday yesterday over lunch! Both the food and the service were of an exceptional standard. Staff member Laura was especially kind and generous with her time and attention and ensured that my husbands birthday was acknowledged. We could not fault the food , deco and service! We can’t wait to go there again!
    

    The Grounds Coffee FactoryResponded on 17 November 2024

    Hi Fiona, Thanks so much for your kind words and awesome review! We're so pleased you enjoyed your experience. We will be sure to share the feedback with our lovely Laura. See you next time, The Grounds team
    

    Is this helpful?

    Report