The Grounds Coffee Factory

Review summary

1. OT

   OpenTable Diner

   Brighton1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a lovely exsperience here, great vibe, great food, great place 10/10
   

   The Grounds Coffee FactoryResponded 2 days ago

   Dear Guest, Thank you for the fantastic feedback! We’re thrilled to hear you had such a great experience with the vibe, food, and overall atmosphere. We can’t wait to welcome you back for another great visit! - Nagi (The Grounds)
   

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2. K

   Karen

   Sydney5 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Always great food at The Grounds. Will come back again, despite some service issues today.
   

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3. T

   Tijana

   Sydney7 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such an amazing venue with plenty to see. The food is immaculate and the coffee is so delicious. Great for a date or group setting. Must try the Sausage & Egg Muffin also the Pancakes!!
   

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   The Grounds Coffee FactoryResponded 2 days ago

   Dear Tijana, Thank you for the wonderful feedback! We’re so glad to hear you enjoyed the venue, food, and coffee. The Sausage & Egg Muffin and Pancakes are definitely crowd favorites! We’re excited to welcome you back for more great experiences, whether it’s a date or a group gathering. - Nagi (The Grounds)
   

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4. i

   imonvacation

   Tropical QLD2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great! Can't fault the service. We'll definitely come back.
   

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   The Grounds Coffee FactoryResponded 2 days ago

   Hi there, Thank you for the great feedback! We’re so happy to hear you enjoyed the food and service. We look forward to welcoming you back for another wonderful experience! - Nagi (The Grounds)
   

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5. R

   Rachel

   Sydney3 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Giving a bit of style over substance vibes. Super expensive for fairly mediocre food. Great vibes/decor but be prepared to pay a lot for the experience
   

   The Grounds Coffee FactoryResponded 2 days ago

   Dear Rachel, Thank you for sharing your thoughts. We’re glad you enjoyed the atmosphere and decor, but we’re sorry to hear the food didn’t meet your expectations. Our pricing reflects the effort we put into sourcing quality ingredients and creating a unique dining experience, but we’ll take your feedback on board as we continue to refine what we offer. We appreciate your input and hope to exceed your expectations in the future. - Nagi (The Grounds)
   

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6. C

   Christopher

   Sydney2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love. This. Place. Servers are outstanding as always
   

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   The Grounds Coffee FactoryResponded 2 days ago

   Dear Christopher, Thank you for the love! We’re delighted to hear that our servers continue to impress. Your kind words mean so much to the team, and we can’t wait to welcome you back again soon! - Nagi (The Grounds)
   

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7. N

   Nengjie

   Sydney1 review

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Excellent environment with aroma coffee and delicious goods
   

   The Grounds Coffee FactoryResponded 7 days ago

   Dear Nengie, Thank you for your kind words! We’re so glad to hear you enjoyed the environment, aroma of the coffee, and the delicious offerings. We look forward to welcoming you back for another great experience! - Nagi (The Grounds)
   

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8. D

   Daniel

   Portland2 reviews

   4.0

   Dined on 1 March 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great venue with a wonderful designed. Great food, limited breakfast menu. Service not what I would expect for an $80 breakfast.
   

   The Grounds Coffee FactoryResponded 7 days ago

   Dear Daniel, Thank you for your feedback. We're glad you enjoyed the venue and its design, as well as the quality of the food. We appreciate your comments about the breakfast menu and the service, and we’ll take this on board to ensure we deliver a level of service that meets the expectations of all our guests. Your input is invaluable as we strive to improve. We hope to make your next visit more enjoyable. - Nagi (The Grounds)
   

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9. A

   Andrew

   Sydney1 review

   3.0

   Dined on 1 March 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   For the tour, would be good if we can have a taste of coffee or even a little souvenir. The coffee is not bad, the foold is a bit plain.
   

   The Grounds Coffee FactoryResponded 7 days ago

   Dear Andrew, Thank you for your feedback! We appreciate your suggestion about offering a coffee tasting or a small souvenir during the tour—it’s a great idea, and we’ll share it with the team for consideration. We’re glad you enjoyed the coffee but are sorry to hear the food didn’t meet your expectations. We’ll pass your comments along to the kitchen team as we continuously work to improve. Thank you for sharing your thoughts, and we hope to provide a more memorable experience on your next visit! - Nagi (The Grounds)
   

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10. HB

    HannahB

    Sydney3 reviews

    4.0

    Dined on 28 February 2025

    1. Overall 4
    2. Food 2
    3. Service 4
    4. Ambience 4

    Whatever you do, don’t order the green juice. It’s awful.
    

    The Grounds Coffee FactoryResponded on 1 March 2025

    Dear Hannah, Thank you for your feedback. I’m sorry to hear the green juice wasn’t to your liking. We’ll take your comments on board and review the recipe with our team. We appreciate you letting us know and hope the rest of your experience was more enjoyable. - Nagi (The Grounds)
    

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