The House on the River

Review summary

1. J

   Jair

   Key West

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Wish I can give this place a better review, 30 minutes wait to get our first bottom less mimosa, then another 20 min to get the second one.. 90% OJ. Food was good over all. My son ordered a burger and was cut in the middle.. ask food runner why and he said Chef does that to check the temperature…. Really? PLOP! Just slow service. Will not go back again!
   

   The House on the RiverResponded today

   Thank you for your feedback, we don't typically hear of any delays in bottomless Mimosa service. We are usually praised by how attentive we are in keeping up with our customers needs. We will certainly address this with the team. As for the burger response, I must apologize as the food runner was incorrect and will certainly be trained better on preparation. The burgers are hand formed in house. We use half a pound of angus and short rib butchers blend, time to time the sides split as we cook on an open flame based on temperature selection. We hope you reconsider and try us again, we know we can earn back your approval.
   

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2. R

   Rebecca

   Orlando

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I honestly don’t know where to start. We sat down at 12:30 and didn’t get a server until almost 1. We asked for bottomless mimosas and had 1 spilled over my friends purse/phone. That would be excused as an accident and overlooked had the rest of the service been ok. For the mimosas they reused our glasses by taking them to the bar so we (as a table of 6) weren’t sure if we were using someone else’s glass. The food was EXTREMELY lackluster. And as an apology we got some very dry cake. Rather than a comp’d anything. We were all unhappy from the beginning to the end. It was a 3 hour experience that should’ve been 1-2.
   

   The House on the RiverResponded today

   Thanks for the feedback, Rebecca. We're sorry to hear that your experience at The House on the River didn't meet your expectations. We apologize that you were not impressed with the food. It is not the norm but we will look into your order and discuss with the team. After reading your review I assure you that we will certainly look into your comment about the glasses. It is not how we train the staff and actually is a bit befuddling as to what you experienced. It will not go unaddressed. We appreciate your open communication in this matter. Your feedback is crucial for us to improve. We hope for another chance to provide you with a better experience.
   

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3. C

   Colleen

   Miami

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic brunch meal. The calamari was outstanding. Excellent service and food was delivered very quickly.
   

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4. M

   Monti

   Fort Lauderdale

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had tickets to the theater and this was a perfect place to have a nice dinner before the show! I will definitely come back next time!!!
   

   The House on the RiverResponded today

   Thanks for the feedback! We're thrilled to hear that The House on the River was a perfect place for your pre-theater dinner. It's always a pleasure to serve our guests, and we're glad we could make your experience enjoyable. We can't wait to welcome you back next time you visit!
   

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5. J

   Julie

   West Palm Beach

   36 reviews

   vip
   5.0

   36 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Since it was a beautiful night we sat outside overlooking river We shared brussel sprouts appetizer and ordered rainbow trout and pear pasta purses The food was outstanding and such generous portions we had to bring some home A lovely walk to the Broward afterwards Our go to restaurant for before theatre
   

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6. JR

   JenniferR

   West Palm Beach

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   We came for brunch party of 2, I had made reservations but they were a little delayed. Hostess was nice, got us sat a little after 2pm. Food was great, the only thing that was a little off was the service. Our server seemed new possibly, and he seemed a little flustered. Overall it was ok the views were nice and ambiance was on point!! We will brunch again in the future.
   

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7. OT

   OpenTable Diner

   Tampa

   1 review

   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our reservation started at 1:30 pm , sitting inside in a room facing the river . All is good at this point , tea was served within 15 minutes. Server was very polite , that’s when our dilemma began . It took 1 hour for our first food item to show up , soup . The disturbing thing was , we were surrounded by large parties that were seated 35 minutes after us and received their food items before us . Of course after the fact our server began apologizing but it really just continued on as it was a 2hour 40 minute tea lunch that was a very bad service disaster . Just felt ignored throughout the whole event . I hope this doesn’t happen to other patrons visiting this amazing setting for a restaurant.
   

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8. T

   Tara

   Fort Lauderdale

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had the worst experience at this place. I made the reservation months ago, arrived on time and there was no table prepared when I arrived. The service was slow, I had to run after the servers for everything from sugar for our tea to bisque . Our tea kept getting cold because the server brought bags and hot water, we asked from , cream, lemon and sugar. She returned 10 minutes later with only cream. This scenario repeated itself over & over. Whenever we asked for items, there was at least a 15 minute delay with each request. This problem happened so often, my party and I stopped asking for
   

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9. c

   cynthia

   Fort Lauderdale

   10 reviews

   4.0

   10 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Service was really slow for our table. We were seated for almost 30 minutes before our drink order was taken and we had to ask for it to be taken. Later during our experience I noticed our service was downstairs with other tables. It was clear you are understaffed. You can’t possibly have one person serving both downstairs and upstairs for the High Tea. Really took away from the High Tea experience when you are constantly asking for service.
   

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10. M

    Mickey

    Fort Lauderdale

    21 reviews

    vip
    5.0

    21 reviews

    Dined on 10 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very nice service by jorge , great food specially the Bolognese
    

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