The Ivy Asia, Guildford

Review summary

1. L

   Liz

   Surrey

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience from start to finish - food was amazing staff were attentive, one of our group had an food intolerance and they were excellent at dealing with this - five stars -thanks For a great evening.
   

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2. A

   Annabel

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful! Delicious food and fabulous service. Such a treat. Great theatre.
   

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3. M

   Murray

   London

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Great food and atmosphere in a packed restaurant. Unfortunately, our table was far too small for a party of 6 and impacted our enjoyment of the evening. Additionally, i phoned specifically to let the restaurant know this was a celebration for a Birthday and some exams being passed and they said they would acknowledge this with a surprise. Nothing arrived. I am a very regular visitor to The Ivy - mainly Winchester, but this was our first visit to Ivy Asia. Not sure i will attend again given the above and service that was not entirely warm. Shame. Member no. 1040969.
   

   The Ivy Asia, GuildfordResponded 2 days ago

   Dear Murray, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food and atmosphere, but we're truly sorry that the table size and service impacted your experience. We completely understand how important it is to feel comfortable, especially for special occasions. We also apologise that the birthday and exam celebration didn’t receive the attention you were expecting – this certainly isn’t the standard we aim to uphold. We value your loyalty to The Ivy and hope you'll give us another opportunity to make your next visit a memorable one. Your comments will be shared with the team to ensure we improve moving forward.
   

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4. N

   Nicholas

   Surrey

   14 reviews

   4.0

   14 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Everything was excellent except that it was very noisy making conversation difficult.
   

   The Ivy Asia, GuildfordResponded 2 days ago

   Dear Nicholas, Thank you for your kind review! We're delighted to hear that everything was excellent. We truly appreciate your feedback regarding the noise level, and we apologise if it made conversation difficult. We will certainly take this into consideration as we continually strive to improve the overall experience for our guests. We hope to welcome you back soon!
   

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5. j

   john

   Surrey

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The prawn dumplings were excellent as was the ice cream. The turkey curry was very good/imaginative in terms of the mix of flavours but the meat itself was a little tough/chewy. Perhaps it needed marinading? Overall very good.
   

   The Ivy Asia, GuildfordResponded 2 days ago

   Dear John, Thank you for your thoughtful feedback! We’re thrilled to hear you enjoyed the prawn dumplings and ice cream. We appreciate your comments on the turkey curry as well – it's great to know you liked the mix of flavours. We'll certainly take your feedback about the meat into consideration and pass it on to the kitchen team. We're glad you had an overall great experience and look forward to welcoming you back soon!
   

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6. A

   Andy

   Hampshire

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was impeccable - as you would expect from the Ivy brand. The restaurant decor was stunning - such a wonderful place to be. The food was very good. Starters were oddly better than mains. Next time we will probably just order all the starters and no Mains. Lovely lunch and attentive staff! Well done.
   

   The Ivy Asia, GuildfordResponded 2 days ago

   Dear Andy, Thank you so much for your kind words! We're delighted to hear that you enjoyed the impeccable service, stunning decor, and overall dining experience. We’re glad the starters stood out for you – we’ll be sure to pass on your feedback to the team. We looking forward welcoming you back soon!
   

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7. A

   Annette

   London

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Unfortunately it wasn’t a great experience for us, our first and last time to Ivy Asia, I have been to plenty of Ivy restaurants in London and never been disappointed! Waiter wasn’t too attentive as had a long wait to order further drinks…and then waited to try and pay our bill, gave up and took the bill to the door to pay as we needed to leave to catch our train home! The starters we had, chicken skewers and prawn dumplings were tasty but very small amounts… The 2 curries we had, the massaman and Rendang were very disappointing in flavour, authenticity and portion size and to add were served barely warm! We were approached by one of the managers on our way out and offered a free drink each if we return but to be honest I don’t think that will happen!
   

   The Ivy Asia, GuildfordResponded 2 days ago

   Dear Annette, Thank you for sharing your feedback, and we’re truly sorry to hear that your experience at Ivy Asia didn’t meet the high standards you’ve come to expect from The Ivy. We deeply regret the issues you encountered with service, portion sizes, and the temperature of your curries. This is certainly not the experience we aim to deliver, and we appreciate you bringing these concerns to our attention. Your comments will be shared with the team to ensure improvements are made. We understand your disappointment and hope you’ll reconsider visiting us in the future, as we’d love the opportunity to restore your faith in Ivy Asia.
   

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8. S

   Sam

   Bath

   6 reviews

   4.0

   6 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Always excellent food and service and todays visit was superb - advise offered when asked re ordering, birthday recognised, service just right. May it always remain as a guaranteed Greta place to go.
   

   The Ivy Asia, GuildfordResponded 2 days ago

   Dear Sam, Thank you for your wonderful review! We’re so pleased to hear that your experience was superb, and that our team was able to assist with your ordering and make your birthday celebration extra special. It’s fantastic to know we continue to be a guaranteed great place for you to visit. We truly appreciate your kind words and look forward to welcoming you again soon!
   

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9. p

   peter

   London

   1 review

   5.0

   1 review

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food lovely setting great staff with just the right attention to service
   

   The Ivy Asia, GuildfordResponded 6 days ago

   Dear Peter, Thank you for the fantastic feedback! We're so glad you enjoyed the food, setting, and service. It's wonderful to hear that our staff hit the mark with their attention to detail. We look forward to welcoming you back soon!
   

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10. J

    Jason

    Surrey

    3 reviews

    5.0

    3 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 3

    Amazing food as ever, was seated downstairs which lacks the same atmosphere as the upstairs area, this definitely needs attention.
    

    The Ivy Asia, GuildfordResponded 6 days ago

    Dear Jason, Thank you for your feedback! We’re thrilled you enjoyed the food, as always. We appreciate your comments about the downstairs seating and will definitely take this feedback into consideration to improve the atmosphere. We hope to welcome you back soon!
    

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