The Ivy Asia, Guildford

The Ivy Asia, Guildford reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Ruari

   Cambridge1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Upon walking into the restaurant my path was crossed by one of the staff walking in front of me. Apparently their need to be at the counter was greater than welcoming me to the restaurant. Other than this, the service was fine and the staff were friendly as you would hope for as a minimum in any establishment. It was a busy night and there were a lot of staff, but still our orders got mixed up and around and confused which was unfortunate, but didn’t cause too many issues. I would have liked to have ordered another drink, but we seemed to get forgotten about and therefore I did not get the opportunity until after the meal at which point I was ready to go home. I got the feeling that space in the restaurant was at a premium and therefore it seemed a little cramped rather than feeling opulent as the style is going for. It really is a lovely restaurant, but the food quality and the price just do not really compare. Food was beautifully presented and it was marginally better in areas than other restaurants of the same style, but not really worth the prestige. I will stick to just plain ‘The Ivy’ next time.
   

   The Ivy Asia, GuildfordResponded today

   Dear Ruari, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not fully meet expectations. We appreciate your comments regarding the service, atmosphere, and overall value, and we will share them with our team to improve where possible. We're pleased you found the restaurant beautiful and the food well-presented, but we regret that it didn’t quite match the standard you were hoping for. We truly appreciate your visit and hope to have the opportunity to provide a better experience in the future.
   

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2. A

   Allan

   London3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at the Ivy Asia Guildford will definitely go again. Food choice, quality and service excellent.
   

   The Ivy Asia, GuildfordResponded today

   Dear Allan, Thank you for your lovely feedback! We're delighted you enjoyed your first visit to The Ivy Asia Guildford and that the food, service, and quality met your expectations. We look forward to welcoming you again soon!
   

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3. s

   sally

   Surrey3 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Disappointing this time. Booked Sunset menu and table 545pm. By 615 too late to order but no one made clear such a 6pm cut off. Green curry tasteless and thick gloopy sauce ... Oily. Not brilliant and disappointing after previous visits which have been good.
   

   The Ivy Asia, GuildfordResponded today

   Dear Sally, Thank you for your feedback. We're sorry to hear that your experience this time did not meet expectations. We appreciate your comments regarding the Sunset Menu cut-off and the green curry, and we will pass them on to our team for review. We hope to have the opportunity to welcome you back soon!
   

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4. V

   Vaughan

   Surrey6 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Lovely restaurant but waiters over zealous removing plates whilst still eating
   

   The Ivy Asia, GuildfordResponded 3 days ago

   Hello Vaughan, Thank you for your feedback. We're delighted to hear you enjoyed the restaurant. We sincerely apologize if our service felt rushed—we aim to provide attentive service while ensuring our guests have the best dining experience. Your comments have been noted, and we will address this with our team to improve. We appreciate your visit and hope to welcome you again soon!
   

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5. d

   deanna

   Surrey1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, excellent service and value for money
   

   The Ivy Asia, GuildfordResponded 3 days ago

   Dear Deanna, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the food, service, and value. Your kind words mean a lot to us, and we look forward to welcoming you back soon!
   

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6. I

   Irene

   Surrey4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First time at the Ivy Asia . Decor is superb and very beautiful. Service was fantastic friendly and attentive without being intrusive. The food was lovely . The gyozas are to die for as is the coconut panna cotta. The main was nice but the sauce was a bit too hot for us nevertheless we enjoyed the prawns and the steamed rice and vegetables.
   

   The Ivy Asia, GuildfordResponded today

   Hello Irene, Thank you for your kind words! We're thrilled you enjoyed the beautiful décor, fantastic service, and delicious food. It's great to hear the gyozas and coconut panna cotta were highlights for you. We appreciate your feedback on the sauce and are glad you still enjoyed the mains. We hope to welcome you back soon for another wonderful experience!
   

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7. OT

   OpenTable Diner

   London1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The welcome by the duty manager was excellent plus our server Milan was knowledgeable and very helpful.
   

   The Ivy Asia, GuildfordResponded today

   Dear Guest, Thank you for your wonderful feedback! We're delighted to hear that you had a warm welcome from our duty manager and that Milan provided knowledgeable and helpful service. We look forward to welcoming you again soon!
   

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8. j

   jason

   Surrey1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was lovely along with the decor. Service was ok. It was my daughter's 21st somehow managed to not get any birthday treat even after telephone call made prior to confirm 21st birthday treat. Didn't receive birthday candle or anything like that effect. Dissapointing as others did. Not sure what to think really, bit let down first time to ivy asia but will most likely think again for a birthday dinner.shame.
   

   The Ivy Asia, GuildfordResponded 1 day ago

   Dear Jason, Thank you for your feedback. We're pleased to hear you enjoyed the food and décor but regret that your experience did not fully meet expectations, especially for such an important celebration. We apologize for the missed birthday acknowledgment and any disappointment caused. We hope you will give us another chance to restore your faith in us.
   

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9. A

   Amanda

   Surrey1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our 18th birthday celebration got off to a bad start at the Ivy Asia. Our table wasn’t ready and we were asked to wait at the bar. The barman refused to serve my 18 year old son because he didn’t have any hard copy ID on him. Our assurances as parents that he was 18 and a photo of his passport were not considered sufficient. The barman accused me of trying to break the law - the law in fact allows 16-18s to drink alcohol with a meal if accompanied by adults … and my son is actually 18. The bar man was confrontational and aggressive which put a dampener on the celebration. It would have been helpful to know in advance that the Ivy requests hard copy ID from anyone who looks like they might be underage. This was not mentioned in email traffic prior to the occasion, which had been booked as an 18th birthday celebration. You only get to celebrate being 18 once so a shame that it didn’t go as well as we would have liked.
   

   The Ivy Asia, GuildfordResponded 1 day ago

   Dear Amanda, Thank you for sharing your feedback. We regret that your 18th birthday celebration did not start as smoothly as it should have. Ensuring a positive experience for our guests is very important to us, and we are sorry to hear that our ID policy was not communicated clearly in advance. We take our responsibility to uphold licensing laws seriously, and our team follows a strict policy of accepting only physical ID for age verification. Your comments regarding the interaction at the bar have been noted, and we will review this internally to ensure our policies are upheld with professionalism and courtesy. We appreciate your feedback and regret that your celebration did not meet expectations
   

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10. OT

    OpenTable Diner VIP

    London3 reviews

    5.0

    Dined on 22 March 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Sashimi is incredible. Beautiful setting. Fun sophisticated vibe. Service was friendly but a little inattentive as busy. Nice birthday dessert. Will go again.
    

    The Ivy Asia, GuildfordResponded 7 days ago

    Hi, Thank you for your kind words and for sharing your experience at Sashimi. We're delighted to hear that you enjoyed the ambiance, vibe, and our special birthday dessert. We appreciate your feedback regarding the service and will work to ensure a more attentive experience in the future. We look forward to welcoming you back soon!
    

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