Ivy Cafe, Wimbledon

Review summary

1. H

   Henry

   London

   3 reviews

   2.0

   3 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Very Poor and slow service. Beef over cooked Thimble of gravy and took 20 minutes to bring more and some horseradish sauce (at least they had some this time) Not what is expected at this price point, or any price point for that matter.
   

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2. M

   Mark

   Edinburgh

   1 review

   vip
   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   It was my Wife’s Birthday and she is a long time supporter of the Ivy unfortunately the service from reception let them down and us greatly. Due to an unknown/ suspected table mix up we were subject to an accelerated meal which before our two hour slot was up we were requested to leave our table. The surprise delivery of our bill and the young lady from reception stating awkwardly that the table was needed as people were waiting at the door !!!!!! and that we should pay the bill straight away. The manager was very apologetic on our way out when we explained how disappointed we were and said we would be compensated accordingly. We paid the service charge as the initial young lady who was obviously under pressure to serve us quickly was very good. Overall 3 stars reflects the inability of one member of staffs poor customer management skills and not stating her problem from the start. Otherwise great food as ever.
   

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3. G

   Gary

   London

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very poor service where we waited 30 mins after being seated to order a drink and food came after an hour. Food was fine but poor service took the edge off it.
   

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4. C

   Chris

   London

   6 reviews

   vip
   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good. Great atmosphere, food and service. Definitely will be going back.
   

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5. j

   julie

   Surrey

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a very poor experience. Waiter rushed off his feet. No drink, not even water, for 40 minutes. Wine for the meal arrived before our pre dinner cocktails. Two of the menu choices were unavailable. Starter and main had to come one after the other because we had a show to go to. We agreed to this because it was the only way we were going to get our meal. Very rushed, unpleasant experience.
   

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6. j

   julie

   London

   17 reviews

   vip
   4.0

   17 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely surroundings, food was good. Feel they should offer the lunch time deal on Saturdays too.
   

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7. a

   aditya

   London

   24 reviews

   vip
   5.0

   24 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely ambiences super food and warm hospitality. Ivy Wimbledon always delivers!
   

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8. S

   Sarah

   Rome

   1 review

   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and lovely food. Will be back again soon.
   

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9. B

   Bridget

   London

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Treated my friend to dinner did her birthday and it was fab! Delectable pink champagne, delicious food and wonderful service as always from Orlando! It was a Wednesday evening and not too busy so we had the time to really enjoy our food without being hustled to finish for the next sitting. Because it was so relaxed we decided to have dessert (which is unusual for us) and it was a piece of theatre that tasted wonderful. It was a fab evening!
   

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10. T

    Tony

    London

    2 reviews

    1.0

    2 reviews

    Dined on 18 November 2024

    1. Overall 1
    2. Food 2
    3. Service 4
    4. Ambience 4

    Right, where to start. Firstly, after 25 minutes I had to go and find the floor manager in order to ask that our first course orders be taken, for a table of five, orders which eventually arrived just before the hour mark following our 1pm arrival for lunch. As host, I had to again leave my guests in order to search of someone to take our main course orders (which had included two expensive sirloin steaks, but were, apparently, "not available after a busy weekend") just after 2.30pm, no-one on the waiting staff seemingly responsible for taking them earlier. As a result, our main courses were not served until well past three o'clock, by which time my guests were thoroughly disenchanted by both the Ivy Cafe and the levels of service encountered on this occasion. Most unfortunately, the tardy performance of the kitchen - the floor staff cannot be blamed for slow kitchen service - was exacerbated by the luke-warm temperature of the main courses when they eventually arrived: tepid Shepherd's Pie and Chicken Milanese, while even the chips were cold and the Rib-Eye steak had obviously spent too long under the 'lamp', awaiting the cheese souffle to rise perhaps. All this prompted the restaurant manager to be called, a gentleman full of apologies, but who was unable to do anything other than to strike two main courses from the bill and replace three portions of chips, thereafter served piping hot. It should be stressed that the restaurant was certainly not that busy on this occasion, an average Monday lunchtime, yet the kitchen was obviously unable to cope. Speaking as a former Food & Beverage manager, I found the whole 'Ivy' experience on this occasion to be frustratingly below that which I had come to expect based upon my previous visits, both here and at Covent Garden. Were this to be a school report, it would bear the comment: 'Must try harder', which it is hoped will happen.
    

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