The Ivy City Garden

Review summary

1. M

   Michelle

   London

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, excellent service, buzzy atmosphere, very reasonable bill - what’s not to like? l will be back. So much better than the one in Covent Garden.
   

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2. I

   Ian

   London

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Good atmosphere, Waiter was very attentive.
   

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3. B

   Barry

   Essex

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was good but we were continuously asked if we had finished our food and drink to the point it became embarrassing 😳 I was with friends I had not seen for several years and the unessessary constant interruption by several servers was daunting it spoilt our lunch, we understand and was made aware we were to release the table several times it made the whole time in the Restaurant a rush like we were being pushed out for the next sitting, I would not recommend this Restaurant if you wish to discuss anything with customers or friends, if you just want to eat in 30minutes and leave then this is the restaurant for you!
   

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4. S

   Sydney

   Ottawa

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   We had our work Christmas party at the Ivy last evening. Unfortunately we were truly disappointed in the quality of the food, and value of the night. Thankfully, the service was exceptional, providing complementary champagne to make up for it to some extent. However, we would have expected the food to be competed as half of our party couldn’t eat it, it was that poor. Particularly the burgers were using frozen meat, crumbling bread and limited toppings.
   

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5. S

   Steve

   London

   12 reviews

   3.0

   12 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Good food but would recommend visiting outside busy times as the restaurant seemed to struggle with space (cloakroom full) and table/bar space.
   

   The Ivy City GardenResponded 4 days ago

   Dear Steve, thank you for rating the Ivy City Garden. It is very unfortunate to hear that your table was not ready at your arrival and that no cloakroom was offered. Please accept our apologies if the waiting staff was not able to make sure you had enough tap water for the table and we are very sorry if you were not happy with the experience. We wait you for lunch, hoping you will have a different service that could make change your opinion. Kindest regards, Marco,
   

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6. D

   Dulcie

   London

   4 reviews

   2.0

   4 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   So rude. Rushed us off our table after hour and 15 mins. Dinner come up 5 minutes after being ordered so didn’t feel fresh. Overall waste of money, waste of time.
   

   The Ivy City GardenResponded 4 days ago

   Dear Dulcie, Thank you so much for rating and sharing your feedback with us! It is very disappointing to hear that you felt rushed and that dinner was served that quick. I hope that it was just an isolate situation and that you will have a better experience at our venue in the future. Kindest regards, Marco.
   

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7. C

   Christopher

   London

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Extremely good service and very nice meal - will definitely come back again next year
   

   The Ivy City GardenResponded 4 days ago

   Dear Christopher, Thank you for rating and for leaving such a nice feedback about the food and the service. See you soon at The Ivy City Garden. Kindest regards, Marco.
   

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8. S

   Soni

   Leicestershire

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Great food and amazing service! The only downside is that it was super noisy so I couldn't have a conversation with a friend I was with
   

   The Ivy City GardenResponded 5 days ago

   Dear Soni, thank you for choosing The Ivy City Garden and thank you for the constructive feedback. Kindest regards, Marco.
   

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9. J

   Jane

   London

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Disappointing breakfast experience. Very slow service (surprising as there appeared to be more staff than customers)and luke warm food. Weak excuse from the manager. Such a shame as breakfast at an Ivy when in London has always been something to look forward to.
   

   The Ivy City GardenResponded 4 days ago

   Dear Jane, Thank you for rating. It is so sad to heat that service was slow and your food was not warm enough. Please accept our apologies if the experience was disappointing, we will share your feedback with the staff in order to do better next time. Kindest regards, Marco.
   

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10. E

    Emily

    London

    1 review

    3.0

    1 review

    Dined on 8 December 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4

    The food was undeniably delicious, but sadly, the overall experience was tarnished by the service. We encountered lengthy waits to be served and to have our plates cleared, which was disappointing. Additionally, several menu items were unavailable, and we were informed of this about five minutes after placing our order. While these issues were frustrating, the most significant problem was the behaviour of one waiter. He was tall with dark hair tied in a top knot and pencilled eyebrows, and his manner was abrupt and dismissive. On multiple occasions, he ignored our attempts to get his attention to clear our plates, and at one point, curtly told us to "wait a minute" when we tried to order a drink. Unfortunately, his attitude overshadowed the positives, leaving us reluctant to return and spend over £200 here again. However, one waitress, a young woman with a septum piercing, stood out as polite and attentive, embodying the professionalism one would expect from such an establishment.
    

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