The Ivy Temple Row

Review summary

1. D

   Daphne

   Birmingham

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   The main course was very dry and over done including the chips. It seemed to have been prepared a while ago and kept hot until it was ordered. I enjoyed the starter and desert. The service was good.
   

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2. S

   Samantha

   VIP

   Warwickshire

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We book every year for our wedding anniversary on December 24th and always chose the same festive menu . As ever out lunch was fabulous and our waiter was too
   

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3. M

   Mathew

   VIP

   Hertfordshire

   44 reviews

   5.0

   44 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best breakfasts I’ve had. Food, service, setting all fantastic. And the best of all great value.
   

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4. K

   Kieron

   Birmingham

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really professional and friendly service Gorgeous food too
   

   The Ivy Temple RowResponded 3 days ago

   Hello Kieron, Thank you so much for taking the time to leave us this review. We are so pleased that you enjoyed your visit on Saturday afternoon and very much look forward to welcoming you back again in the New Year. We hope you have a lovely Christmas! The Ivy Temple Row
   

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5. L

   Louise

   Birmingham

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, very efficient service, good atmosphere.
   

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   The Ivy Temple RowResponded 6 days ago

   Good afternoon Louise, Thank you so much for your review. It's great to know that you enjoyed your visit yesterday and that both the food and service lived up to your expectations. We hope you have a lovely Christmas and we look forward to welcoming you back in the New Year. Many thanks, The Ivy Temple Row
   

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6. A

   Alex

   Birmingham

   1 review

   5.0

   1 review

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a very pleasant restaurant with friendly staff and fantastic food.. Definitely will go again as the atmosphere was very warming.
   

   The Ivy Temple RowResponded on 17 December 2024

   Hello Alex, Thank you so much for your kind words! We’re delighted to hear you enjoyed your experience with us yesterday and will be sure to pass along your review to the rest of the team. It’s wonderful to know you plan on visiting again – we look forward to welcoming you back soon for another memorable meal! Many thanks, The Ivy Temple Row
   

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7. T

   Tony

   London

   1 review

   2.0

   1 review

   Dined on 13 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not great service, table booked for 7, got seated at 7.45 and no orders taken for another 30 mins, waiter less than interested or happy to be there, xmas snowmen drinks ordered for the girls but no snowmen on top, food cold, not the Ivy experience we expected for our Daughters graduation, definitely not worth the service charge, shame this Ivy doesnt live up to other Ivy experiences we’ve had around the country.
   

   The Ivy Temple RowResponded on 16 December 2024

   Hello Tony, We sincerely apologise for the delays you experienced during your visit, as well as for the lack of service. This is not the level of service we strive for, and we completely understand your disappointment. We have followed up with your server regarding this. We’re also sorry that the snowman drink did not meet expectations, unfortunately the lack of garnish has been out of our control and this should have been confirmed with your party when being ordered. Again, we shall also be following up on this. We appreciate your feedback, as it helps us identify areas for improvement. We would love the opportunity to make it up to, your booking profile has been updated to ensure that you have much better experience should you return to The Ivy. Many thanks, The Ivy Temple Row
   

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8. s

   steven

   Manchester

   2 reviews

   4.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely food, service abit slow, but restaurant was packed. Would definitely revisit
   

   The Ivy Temple RowResponded on 13 December 2024

   Good Morning Steven, Thank you for taking the time to leave us this review. We are so pleased that you enjoyed your meal yesterday however we are sorry that you found the service to be slow. Regardless of how busy we are this should not be affecting our guests experience. We very much appreciate your understanding and we look forward to welcoming you back in the New Year! Many thanks, The Ivy Temple Row
   

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9. J

   Jessica

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Set breakfast menu was fantastic. Great food and brilliant value. Service was also great.
   

   The Ivy Temple RowResponded on 13 December 2024

   Hello Jessica, Thank you so much for taking the time to leave us this review. We are so pleased that you enjoyed your breakfast visit yesterday and will be sure to pass along your review to Usha who served you! We look forward to welcoming you back again soon for another visit. Many thanks, The Ivy Temple Row
   

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10. n

    nic

    Worcestershire

    4 reviews

    2.0

    4 reviews

    Dined on 8 December 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 5

    Waited 30 minutes for drinks Food ok, cold pea puree on fish cakes, ribeye slightly over cooked, service non existent. For the price you have to get the basics correct
    

    The Ivy Temple RowResponded on 10 December 2024

    Good afternoon Nic, Thank you for taking the time to leave us this feedback following your visit on Sunday evening. We’re truly sorry to hear that your recent experience fell short of expectations, from waiting times on drinks and encountering service issues which is not the standard we strive for, and we sincerely apologise for these shortcomings. We have spoken to your server regarding your visit in detail to ensure this does not happen again. We’d love the opportunity to make this right and show you the level of service and quality we’re known for. We have updated your booking profile on OpenTable to ensure that you are looked after when on your next visit. Many thanks, The Ivy Temple Row
    

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